Unlock the Power of SMS Marketing with These Growth Hacks

Unlock the Power of SMS Marketing with These Growth Hacks

Table of Contents

  1. Introduction
  2. What is SMS Marketing?
  3. The Benefits of SMS Marketing
    • Cost-Effectiveness
    • Direct Communication
    • Real-Time Updates
    • High Open Rates
    • Ability to Sell
  4. Implementing SMS Marketing with Omnisend
    • Choosing an SMS Marketing Tool
    • Examples of SMS Marketing Campaigns
      • Welcome Offers
      • Order Confirmation and Shipping Updates
      • Personalized Offers
      • Thank You Offers
  5. Conclusion


Would you like to increase sales, make your customers happier, and grow your business without spending a lot of money? Look no further because the secret marketing technique to your success is here. Top marketing pros are using SMS marketing to ramp up their sales and revenue fast. In this article, we will explore what SMS marketing is, why it's important, and how you can use it to its fullest potential. You'll learn about the benefits of SMS marketing, how to implement it using a platform like Omnisend, and we'll provide you with real-world examples of how to reach your target audience effectively.

What is SMS Marketing?

SMS marketing is a form of direct marketing that involves sending promotional offers, updates, and news to customers via text messages. Businesses use SMS marketing to share deals, reminders, special discounts, and order status updates. It is a cost-effective, fast, relevant, and highly popular marketing strategy that customers absolutely love. Unlike email marketing, SMS marketing offers a more direct way of interacting with your customers, as people spend an average of four hours on their phones each day. This means that SMS messages hit your audience where they already spend most of their time.

The Benefits of SMS Marketing


Compared to other forms of marketing, SMS marketing is one of the cheapest ways to reach your customers. While it may not be as inexpensive as email, SMS marketing brings in a much higher return on investment for some brands. On average, every dollar invested in SMS marketing brings in $113 in returns, compared to email's $40. This incredible return on investment makes SMS marketing a highly cost-effective strategy.

Direct Communication

One of the biggest advantages of SMS marketing is its direct communication with customers. Studies have shown that approximately 98% of all business SMS messages are read by customers, compared to email's 20%. Furthermore, nearly half of all SMS messages receive a response. By utilizing SMS marketing, you can interact with your customers in a more personal and direct way, leading to higher engagement and better relationships.

Real-Time Updates

SMS marketing is perfect for sending real-time updates to your customers. Did you know that 90% of texts are read within the first three minutes? This makes SMS marketing campaigns ideal for time-sensitive offers. Additionally, since most SMS notifications remain on screen until the message is read, you can be 90% sure that your customers will see it quickly. This immediacy allows you to provide timely information and updates to your customers.

High Open Rates

People not only like SMS marketing, but they also love it. According to a study by Gartner, approximately 98% of all business SMS messages are read by customers, compared to email's 20% open rate. Furthermore, nearly half of all SMS messages receive a response. By crafting valuable and personalized SMS messages, you can increase customer engagement and achieve even higher open rates.

Ability to Sell

SMS marketing has a proven ability to drive sales. Approximately one-third of SMS recipients engage with the messages' call to action, and 47% of those engaged customers make a purchase. This makes SMS marketing highly effective in terms of generating sales, especially during peak seasons like the holiday season. For example, promotional SMS messages sent on Black Friday in 2022 generated over 57% more orders compared to average days.

Implementing SMS Marketing with Omnisend

To utilize the power of SMS marketing, it's essential to choose a reliable SMS marketing tool that can handle the heavy lifting on your behalf. One such tool is Omnisend, one of the world's most popular and easy-to-use email and SMS marketing platforms. With Omnisend, you can create and automate unique SMS campaigns that reach recipients in hundreds of countries worldwide without the need for manual setup.

Examples of SMS Marketing Campaigns

Welcome Offers

A great way to engage with your customers is by offering welcome offers. While everyone expects a welcome email, adding an SMS into the mix can be a pleasant surprise. With Omnisend, you can easily create a welcome series workflow with three emails and seamlessly incorporate an SMS message. By providing an incentive for signing up, such as a discount code or link, you can make a strong impression on your new subscribers.

Order Confirmation and Shipping Updates

SMS marketing excels in delivering transactional messages, particularly for order confirmation and shipping updates. By following up with SMS messages that include tracking details, you can add a layer of transparency and improve your customers' experience. Utilizing Omnisend, you can automate your shipping and order confirmation text messages, ensuring your customers feel informed and satisfied with their purchases.

Personalized Offers

Showing your customers that they are more than just a number in your database can go a long way in building better relationships. By personalizing your SMS messages, you can wish customers a happy birthday, highlight their one-year anniversary as a special rewards member, and offer exclusive, time-limited discounts. Omnisend allows you to create SMS messages with internal links and launch special occasion workflows to ensure your customers feel valued and appreciated.

Thank You Offers

Sometimes the simplest way to engage your customers is by expressing gratitude and saying thank you. Whether it's thanking them for subscribing, placing an order, or supporting your brand, sending a personalized thank you SMS can make a lasting impression. With Omnisend, you can enable order follow-up series and include an SMS message with a discount link to show your gratitude.

These are just a few examples of how you can build better relationships with your customers using SMS marketing. If you want to explore more examples and learn about the basics of SMS marketing, check out our full article on SMS marketing basics (link in the description below).


In conclusion, SMS marketing is a powerful and cost-effective strategy that can help you increase sales and improve customer engagement. By utilizing an SMS marketing tool like Omnisend, you can automate and personalize your SMS campaigns, ensuring your messages reach the right audience at the right time. With high open rates, the ability to sell, and the direct communication it offers, SMS marketing can give your business a competitive edge. Don't miss out on the opportunity to leverage SMS marketing and start boosting your sales today.


  • SMS marketing is a cost-effective way to reach customers with high returns on investment.
  • SMS messages have a high open rate and receive quick responses, making it an effective communication channel.
  • Real-time updates and time-sensitive offers can be easily delivered through SMS marketing.
  • Omnisend is a reliable SMS marketing tool that simplifies campaign creation and automation.
  • Examples of SMS marketing campaigns include welcome offers, order confirmation and shipping updates, personalized offers, and thank you offers.
  • SMS marketing has a proven ability to drive sales and improve customer relationships.


Q: Can I use SMS marketing for any type of business? A: Yes, SMS marketing can be utilized by businesses in any industry, from e-commerce to retail, hospitality, and more. It is a versatile marketing tool suitable for various business models.

Q: Is SMS marketing only effective during peak seasons like the holiday season? A: While SMS marketing can be highly effective during peak seasons, such as the holiday season, it can yield positive results throughout the year. By crafting valuable and personalized SMS messages, businesses can engage customers and drive sales consistently.

Q: Are there any legal guidelines or regulations to follow when using SMS marketing? A: Yes, there are legal guidelines and regulations, such as obtaining customers' consent to receive SMS messages and providing opt-out options. It's essential to familiarize yourself with the relevant laws and regulations in your country or region to ensure compliance.

Q: How can I measure the success of my SMS marketing campaigns? A: You can measure the success of your SMS marketing campaigns by tracking key metrics such as open rates, response rates, click-through rates, and conversion rates. Most SMS marketing platforms provide analytics and reporting tools to help you evaluate the performance of your campaigns.

Q: Can I integrate SMS marketing with other marketing channels, such as email marketing? A: Absolutely! Integrating SMS marketing with other marketing channels, like email marketing, can create a cohesive and comprehensive marketing strategy. By combining different channels, you can maximize customer engagement and achieve better results.

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