Step-by-Step Guide: Close Your Shopify Store & Cancel Subscription

Step-by-Step Guide: Close Your Shopify Store & Cancel Subscription

Table of Contents

  1. Introduction
  2. Logging into your Shopify Dashboard
  3. Navigating to the Settings Page
  4. Accessing the Plan Details
  5. Changing or Downgrading Your Plan
  6. Deactivating Your Shopify Store
  7. Canceling Your Subscription
  8. Steps to Take Before Closing Your Store
  9. Contacting Shopify Support
  10. Reasons for Closing Your Store
  11. Exporting Important Data
  12. Reopening Your Shopify Store
  13. Discounts and Pricing Options
  14. Viewing and Downloading Past Bills
  15. Conclusion

How to Close a Shopify Store and Cancel Your Shopify Subscription

Are you looking to close your Shopify store and cancel your subscription? This comprehensive guide will walk you through the step-by-step process. Whether you're switching to another platform, not making enough sales, or finding Shopify too expensive, we've got you covered. From logging into your Shopify dashboard to exporting important data, this article will provide you with all the information you need to successfully close your store. So, let's dive in and get started!


If you've made the decision to close your Shopify store and cancel your subscription, it's crucial to understand the steps involved in the process. This guide will outline each step in detail, ensuring a smooth transition and preventing any unexpected charges or loss of data.

Logging into your Shopify Dashboard

The first step to closing your Shopify store is to log into your Shopify dashboard. Navigate to the Shopify admin homepage and ensure you are logged in with your credentials. Once you've successfully logged in, you're ready to proceed to the next step.

Navigating to the Settings Page

In the bottom left-hand corner of your Shopify admin, you'll find the settings option. Click on this option to access the settings page of your store. This page allows you to manage various aspects of your store, including the plan details, payment method, and more.

Accessing the Plan Details

On the settings page, locate the "Plan" tab. Here, you'll find information about your current Shopify plan, including any additional add-ons or customizations you may have. Take note of your plan offering, as it will be required in the next steps of the process.

Changing or Downgrading Your Plan

If you wish to change or downgrade your plan instead of closing your store, Shopify provides you with the option to do so. Simply click on the appropriate button in the menu under your plan settings and plan details. However, if you're ready to proceed with closing your store, continue to the next step.

Deactivating Your Shopify Store

To deactivate your Shopify store, click on the "Deactivate store" button. This option will appear in the menu once you've accessed the plan details page. By selecting this button, you initiate the process of deactivating your store.

Canceling Your Subscription

Upon clicking the "Deactivate store" button, a menu will appear with the option to cancel your subscription. Shopify advises reviewing the steps to take before closing your store to prevent any loss of important data or unexpected charges. This step is crucial for ensuring a smooth transition.

Steps to Take Before Closing Your Store

Before proceeding with the cancellation process, it's essential to follow the recommended steps to safeguard your data. Shopify suggests exporting customer data, sales data, and any other financial data from your store. This ensures that you retain access to this information even after canceling your subscription.

Contacting Shopify Support

If you need any additional assistance or have specific questions regarding the cancellation process, Shopify offers support to its users. Feel free to contact Shopify support for any guidance or clarification you may need during this process.

Reasons for Closing Your Store

While canceling your subscription, Shopify will request the main reason for closing your store. This information helps Shopify gain valuable insights into why customers may choose to leave. Select the reason that best aligns with your decision, such as switching to another platform, not making enough sales, or finding Shopify too expensive.

Exporting Important Data

Regardless of the reason for canceling your store, it's advisable to export any crucial data before proceeding. Whether you're migrating to another platform or simply taking a pause, exporting your data ensures you have access to it whenever needed. Be sure to save this data in a safe location.

Reopening Your Shopify Store

If, within two years of canceling your store, you decide to return to Shopify, you have the option to reopen your store. Shopify retains your store information for this duration, allowing you to resume selling without losing any progress. Simply choose to reopen your store and select a suitable plan.

Discounts and Pricing Options

Shopify offers various discounts and pricing options to incentivize users to return or continue using their platform. Depending on the specific plan and duration you choose, you may be eligible for substantial discounts. Take advantage of these opportunities to save money while running your online store.

Viewing and Downloading Past Bills

Even after canceling your subscription, Shopify allows you to view and download past bills. This feature is accessible without reopening your store, providing you with easy access to your billing history. Filter and sort your bills based on various parameters to find the information you need.


Closing a Shopify store and canceling your subscription doesn't have to be a complex or daunting process. By following the steps outlined in this guide, you can confidently deactivate your store, cancel your subscription, and export important data. Remember to review the steps to take before closing your store and seek assistance from Shopify support if needed. Whether you're taking a pause or switching to another platform, Shopify retains your store information, offering you the option to return in the future.

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