Increase Sales and Loyalty with Powerful Welcome Emails

Increase Sales and Loyalty with Powerful Welcome Emails

Table of Contents

  1. Introduction
  2. Importance of Welcome Emails
  3. Crafting Your Welcome Series Messages
    • The Initial Welcome Message
    • Additional Messages for the Series
  4. Creating Strong Welcome Messages
  5. Setting Up Your Automation
    • Using Omnisend
    • Adjusting Timing and Content
  6. Advanced Techniques for Welcome Series
    • Adding Other Channels
    • Testing Messages and Delays
    • Personalizing Paths for Subscribers
  7. Busting the Myth of Expensive Email Marketing
    • Omnisend's Free and Affordable Features
  8. Conclusion


Welcome Emails: The Secret to Increasing Sales and Building Customer Loyalty


In today's digital age, email marketing remains a powerful tool for businesses to connect with customers and drive sales. One of the most effective strategies is the use of welcome emails, an automated set of messages sent to brand new email subscribers. In this article, we will explore the importance of welcome emails, how to craft compelling messages, and how to set up your automation easily using Omnisend. We will also uncover some advanced techniques to personalize your welcome series and debunk the myth that successful email marketing requires expensive investments.

Importance of Welcome Emails:

A welcome series is more than just a courteous greeting; it is a valuable opportunity to engage new subscribers and guide them towards making a purchase. Studies show that welcome emails have a conversion rate over 3600% better than scheduled promotional emails and contribute to 10% of a brand's email marketing orders. Despite accounting for less than half a percent of total email sends, these emails have a profound impact on generating sales.

Crafting Your Welcome Series Messages:

When crafting your welcome series messages, it is crucial to understand the intention of your new email subscribers. In most cases, their intent is to make a purchase. Traditional best practices that focus on brand storytelling and managing preferences do not cater to this shopping antenna. By aligning your messages with purchase intent, you can create welcome series messages that resonate with your audience and drive sales.

The Initial Welcome Message:

The initial welcome message is one of the most critical messages in your email marketing program. It should be sent almost immediately after someone signs up for emails, especially if you offer a discount for signing up. This message should not only welcome the new subscriber but also communicate reasons why they should feel comfortable buying from your brand. This may include highlighting friendly return policies, price and speed of shipping, satisfaction guarantees, product quality, and brand ethos. By emphasizing these value propositions, you can encourage a sale right from the start.

Additional Messages for the Series:

The number of messages you include in your welcome series will depend on the type of products you sell. Some brands find that two messages are sufficient, while others may require three or four. There is no right or wrong answer; it's about determining what information is helpful for potential customers. Additional messages could include discount reminders, reasons to shop with your brand, tips for choosing the right product, showcasing customer favorites and top-rated products. Remember, you can always optimize and refine your series as you go along.

Creating Strong Welcome Messages:

Creating a strong welcome message doesn't have to be complicated. It can be as simple as using friendly language, welcoming the new subscriber, offering any promised incentives, and highlighting your best-selling products with quality images and customer testimonials. The goal is to guide customers towards making a purchase, so be sure to include a clear call to action in each message. Let's look at some examples that illustrate these principles.

Setting Up Your Automation:

To set up your automation easily, we recommend using Omnisend - an email and SMS marketing platform trusted by over 100,000 brands. Sign in to Omnisend and click on "Automations" in the top navigation. From there, you can choose to create a custom workflow from scratch or use one of their pre-built templates for welcome series. In just a few steps, you can adjust the timing between messages and edit the message content using Omnisend's drag-and-drop editor. Once you're satisfied, activate the workflow, and watch your new subscriber sales roll in.

Advanced Techniques for Welcome Series:

Omnisend provides advanced features to enhance your welcome series even further. You can add other channels such as SMS, test messages and delays between messages, and personalize paths for subscribers based on their preferences. For example, if a subscriber clicks on the men's category in the welcome message, they can be sent down a path that focuses more on men's clothing. Personalization is key to engaging customers and driving conversions.

Busting the Myth of Expensive Email Marketing:

Many businesses believe that successful email marketing requires significant investments in features and tools. However, this is a myth that Omnisend aims to debunk. Their platform offers a suite of affordable features tailored specifically for e-commerce stores. With pre-built automations, stunning templates, and the ability to perform A/B testing, Omnisend empowers brands of all sizes to achieve effective email marketing without breaking the bank.


Welcome emails are a potent tool for increasing sales and building customer loyalty. By crafting compelling messages that resonate with your audience's purchase intent, setting up an easy automation process using platforms like Omnisend, and incorporating advanced techniques, businesses can harness the power of email marketing without expensive investments. Embrace the potential of welcome emails and watch your sales soar while delighting your new subscribers.


  • Welcome emails have a conversion rate over 3600% better than promotional emails.
  • A strong welcome message should highlight value ads, showcase products with images and testimonials, and include a clear call to action.
  • Using Omnisend, an email and SMS marketing platform, brands can easily set up and personalize their welcome series.
  • Advanced techniques for welcome series include adding other channels, testing messages, personalizing paths based on subscriber preferences.
  • Omnisend offers affordable features tailored for e-commerce stores, allowing businesses of all sizes to achieve effective email marketing.


Q: How many messages should I include in my welcome series? A: The number of messages in a welcome series can vary depending on the type of products being sold. Some brands find two messages sufficient, while others may have three or four. It is essential to provide enough information without overwhelming your new subscribers.

Q: Is it necessary to offer a discount in the initial welcome message? A: Offering a discount in the initial welcome message can be an effective way to incentivize new subscribers to make a purchase. However, it is not a requirement for a successful welcome series. Highlighting other value propositions such as friendly return policies, fast shipping, and product quality can also encourage sales.

Q: Can I personalize the welcome series based on customer preferences? A: Yes, you can personalize the welcome series by creating different paths for subscribers based on their preferences. For example, if a subscriber clicks on a specific category in the welcome message, you can send them down a customized path that focuses more on products within that category. Personalization enhances engagement and increases the likelihood of conversions.

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