AliExpress Exposed: Real User Reviews

AliExpress Exposed: Real User Reviews

Table of Contents

1. Introduction \ 2. Is AliExpress Legit? \ 3. Common Negative AliExpress Reviews \ 3.1 Late Shipping \ 3.2 No Refund Given \ 3.3 Poor Quality Merchandise \ 3.4 Counterfeit Products \ 3.5 Non-Receipt of Merchandise \ 3.6 Incorrect Merchandise \ 4. How to Avoid Getting Scammed on AliExpress \ 4.1 Choose Sellers with a Solid Track Record \ 4.2 Be Skeptical of Deals that Sound Too Good to be True \ 4.3 Avoid Cheap and Unreliable Shipping Methods \ 4.4 File a Dispute If You're Unsatisfied \ 5. Conclusion

Is AliExpress Legit?

AliExpress is a legitimate e-commerce marketplace that offers a wide range of products for purchase. While some sellers on the platform may offer poor quality merchandise, AliExpress itself provides a safe purchasing environment. The company has a comprehensive buyer protection program in place, ensuring that you receive a full refund if your product doesn't arrive on time or if it's not as described. AliExpress acts as a middleman and does not sell its own products, so it's important to differentiate between the platform and individual sellers. With over 10 million sellers on the platform, it's inevitable that there will be both good and bad sellers. By following certain guidelines and exercising caution, you can safely buy from AliExpress without getting scammed.

Common Negative AliExpress Reviews

Late Shipping

One of the most common complaints about AliExpress is late shipping. It's important to note that most products on AliExpress are shipped from overseas, so longer delivery times should be expected. While AliExpress does guarantee delivery within the estimated timeframe, it's crucial to be aware of the shipping method chosen. Caneo Global Economy, while cheaper, is often unreliable and slow. Instead, it is recommended to choose AliExpress Standard Shipping, or if budget allows, DHL or UPS for more reliable delivery.

No Refund Given

Another commonly reported issue is the lack of refund given by AliExpress. It's important to file a dispute for a refund within the specified timeframe, usually within the delivery window. AliExpress buyer protection is only active during this period, so thorough examination of the purchased goods upon arrival is crucial. Buyers often forget to check their orders promptly due to the lengthy shipping times, but in order to take advantage of the buyer protection program, attention must be given to any quality problems and disputes must be filed promptly. Leaving a one-star review may affect the dispute process, so it's important to navigate the situation carefully.

Poor Quality Merchandise

The standard of quality in China may differ from other countries, and some products on AliExpress may be cheaply made. To mitigate the risk of purchasing poor quality merchandise, it is recommended to read seller feedback ratings and choose sellers with a rating of 4.5 stars or higher. Checking the number of orders and reviews can give a better indication of the seller's reliability. Additionally, reading the 2 to 3-star reviews for a product can provide insights into potential quality issues. Branded products on AliExpress are generally fake, and caution should be exercised when sellers claim to use expensive materials at remarkably low prices.

Counterfeit Products

AliExpress does not sell authentic brand name merchandise. If a seller claims to sell branded products such as Gucci or Nike, it is guaranteed to be fake. Sellers claiming to use expensive materials like gold or silver at unusually low prices should also be approached with caution. Shopping on AliExpress, while similar to eBay, lacks brand recognition and a track record of quality. To avoid counterfeit products, it's important to have realistic expectations and understand that AliExpress buyer protection may not always refund money in counterfeit claims, as proving authenticity can be difficult and expensive.

Non-Receipt of Merchandise

Some buyers complain about never receiving their orders, and unfortunately, many fail to receive a refund as well. It's important to wait until the estimated delivery window has passed before filing a dispute. Recently, AliExpress extended the delivery window to 90 days for most purchases, meaning a dispute cannot be filed for missing merchandise until after three months. To file a missing product claim, it is recommended to use the automated bot service, Eva, on the order overview page. Correspondence with AliExpress for item not received claims outside of their designated channels may not be as effective.

Incorrect Merchandise

If you receive incorrect merchandise from AliExpress, it is advised not to negotiate directly with the seller. Instead, file an official dispute with AliExpress and allow them to act as the middleman in the negotiations. Correspondence and promises made outside of AliExpress cannot be enforced. It is important to file a dispute as soon as possible and provide detailed photos to support your claim. AliExpress is generally good about providing refunds when the product does not match the listing, but prompt and thorough communication is key.

How to Avoid Getting Scammed on AliExpress

To ensure a safe and scam-free buying experience on AliExpress, it is recommended to follow these action steps:

  1. Choose sellers with a solid track record of 500 orders or more and an average rating of 4.5 stars or higher.
  2. Exercise skepticism when encountering deals that seem too good to be true.
  3. Avoid cheap and unreliable shipping methods like Caneo Global Economy and choose AliExpress Standard Shipping, or reliable carriers like DHL or UPS.
  4. File a dispute immediately if you are unsatisfied with your merchandise, making sure to meet the specified timeframe for filing.
  5. Thoroughly examine your goods upon arrival, paying attention to quality issues.
  6. Avoid purchasing branded products, as they are likely to be counterfeit.
  7. Understand and manage your expectations in terms of shipping times and product quality.

By following these guidelines and exercising caution, you can enjoy a safe and reliable shopping experience on AliExpress.


AliExpress is a legitimate and reliable e-commerce marketplace that offers a wide range of products at affordable prices. While negative reviews and complaints exist, it's important to understand the context and take certain precautions to ensure a positive buying experience. By choosing reputable sellers, being cautious with deals and shipping methods, promptly filing disputes, and being realistic about product quality, you can minimize the risk of getting scammed on AliExpress. Remember to thoroughly read reviews, examine merchandise upon arrival, and utilize AliExpress buyer protection when necessary. With the proper knowledge and precautions, AliExpress can be a valuable platform for small business owners and consumers alike.

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