Solve the Amazon Logistics Tracking Issue on eBay with AfterShip.com and OrderTracker.com

Table of Contents

1. Introduction
2. The Problem with Tracking Numbers from Amazon Logistics
3. The Importance of Detailed Tracking Information
4. Alternative Websites for Detailed Tracking Information
   1. AfterShip.com
      1. How to Use AfterShip.com
   2. OrderTracker.com
      1. How to Use OrderTracker.com
5. Benefits of Using AfterShip.com and OrderTracker.com
   1. Easy Access to Tracking Information
   2. Enhanced Customer Satisfaction
6. How to Handle Customer Queries and Disputes
7. Proving Delivery with Detailed Tracking Information
8. Conclusion

Article

Introduction

In today's article, we will be discussing a common issue faced by sellers who ship products using Amazon as their supplier. Specifically, we will address the lack of detailed tracking information provided by Amazon Logistics tracking numbers when uploaded to eBay. This limitation can lead to customer dissatisfaction and disputes. However, there are alternative websites that can provide the missing tracking details and help resolve such issues.

The Problem with Tracking Numbers from Amazon Logistics

When shipping products using Amazon as a supplier, sellers are provided with tracking numbers from Amazon Logistics. These tracking numbers allow sellers to mark their items as shipped on eBay. However, unlike other carriers such as UPS or FedEx, eBay does not provide detailed tracking information for Amazon Logistics tracking numbers. This means that customers are unable to track the progress of their shipments or verify delivery status through eBay.

The Importance of Detailed Tracking Information

Detailed tracking information is essential for both sellers and customers. It allows sellers to monitor the progress of their shipments and ensures transparency in the shipping process. For customers, detailed tracking information provides peace of mind and clarity regarding the status of their orders. It helps build trust and enhances the overall shopping experience.

Alternative Websites for Detailed Tracking Information

To overcome the limitations of Amazon Logistics tracking numbers, there are two alternative websites that sellers can utilize: AfterShip.com and OrderTracker.com.

AfterShip.com

AfterShip.com is a website that allows users to track shipments from various carriers, including Amazon Logistics. By inputting the tracking number into AfterShip.com, sellers and customers can access detailed tracking information for their shipments.

How to Use AfterShip.com

Using AfterShip.com is simple and straightforward. Sellers and customers can visit the website and navigate to the "Track" section. Once there, they can enter the Amazon Logistics tracking number and click on "Track." AfterShip.com will then provide them with the complete tracking history, including pickup, transfer stations, and delivery details.

OrderTracker.com

OrderTracker.com is another reliable website where users can track their shipments, specifically those using Amazon as a supplier. By entering the tracking number provided by Amazon Logistics into OrderTracker.com, sellers and customers can obtain detailed tracking information.

How to Use OrderTracker.com

To use OrderTracker.com, users need to visit the website and go to the "Courier" section, selecting Amazon as the courier. From there, they can enter the tracking number and click on "Track." OrderTracker.com will then display the tracking details, showing the progress and delivery status of the shipment.

Benefits of Using AfterShip.com and OrderTracker.com

There are several benefits to using AfterShip.com and OrderTracker.com for tracking Amazon Logistics shipments on eBay.

Easy Access to Tracking Information

Both AfterShip.com and OrderTracker.com provide easy access to detailed tracking information. By simply entering the Amazon Logistics tracking number, users can view the entire tracking history, including important milestones and delivery updates.

Enhanced Customer Satisfaction

By providing customers with the ability to track their shipments and access detailed tracking information, sellers can ensure a higher level of customer satisfaction. Customers feel more informed and involved in the shipping process, which leads to greater trust and confidence in the seller.

How to Handle Customer Queries and Disputes

In some cases, customers may encounter issues with tracking numbers on eBay or claim that they did not receive their orders. In such situations, sellers can use the detailed tracking information obtained from AfterShip.com or OrderTracker.com to address customer queries and disputes.

To resolve customer queries, sellers can provide customers with either the AfterShip.com or OrderTracker.com tracking link. Customers can click on the link, which will direct them to the tracking page displaying the shipment's progress and delivery details.

If a customer files an item not received case against a seller, the seller can update the tracking details within eBay's case management system, highlighting the delivery information obtained from AfterShip.com or OrderTracker.com. This provides concrete evidence to support the seller's position and assist in resolving the case in their favor.

Proving Delivery with Detailed Tracking Information

Detailed tracking information from AfterShip.com or OrderTracker.com can serve as proof of delivery in case of disputes. Sellers can use the complete tracking history, including the final delivery date and location, to support their claim that the item was delivered successfully.

By presenting this evidence to eBay's customer support, sellers increase their chances of winning disputes and protecting their reputation as reliable sellers.

Conclusion

In conclusion, the lack of detailed tracking information for Amazon Logistics tracking numbers on eBay can be a cause of concern for sellers. However, by utilizing alternative websites like AfterShip.com and OrderTracker.com, sellers can provide their customers with accurate and detailed tracking information. This not only enhances customer satisfaction but also helps sellers resolve queries and disputes effectively. Remember to leverage the benefits of these websites to ensure a smooth and transparent shipping process on eBay.