Streamline Your Orders in Shopify with Order Merger

Streamline Your Orders in Shopify with Order Merger

Table of Contents

  1. Introduction
  2. The Problem with Separate Orders in Shopify
  3. Introducing Order Merger
  4. Selecting a Plan for Order Merger
  5. Setting Up Merging Rules
    • Customer ID and Shipping Address
    • Additional Conditions for Merge Eligibility
  6. Setting the Merge Delay Time
  7. Conflict Handling in Order Merger
    • Shipping Rate
    • Shipping Method Name
    • Order Tags, Tax Names, and Discount Names
    • Handling Refunded Items
    • Handling Other Conflicts
  8. Adding Actions to Merged Orders and Original Orders
    • Tagging Orders
    • Adding Order Notes
    • Handling Order Financial Status
  9. Enabling Automatic Merge
  10. Manual Merging of Orders
  11. Sending Customer Notifications
  12. Testing Order Merger
  13. Conclusion

How to Merge Orders in Shopify and Improve Customer Experience

In the world of e-commerce, it's not uncommon for customers to place multiple orders in quick succession. While this may seem harmless, it can lead to a poor customer experience and unnecessary shipping costs. Fortunately, with the help of the Order Merger app, you can easily merge these separate orders into a single, streamlined order. This not only saves you money on shipping but also provides your customers with a better buying experience.


In this article, we will discuss how to merge orders in Shopify using the Order Merger app. We will explore the challenges of separate orders and the benefits of merging, followed by a step-by-step guide on setting up and using the Order Merger app. By the end of this article, you will have all the knowledge you need to merge orders efficiently and enhance your customers' satisfaction.

The Problem with Separate Orders in Shopify

When customers place multiple orders consecutively, it can lead to several issues for both merchants and customers alike. First and foremost, shipping costs can add up significantly when orders are shipped separately. This means the merchant ends up paying double the shipping fees, which can have a negative impact on their profit margin. Additionally, customers may also incur extra shipping fees, which can be frustrating and may decrease their overall satisfaction with the shopping experience.

Another problem with separate orders is the increased logistical workload for merchants. Processing and shipping multiple individual orders take more time and resources compared to fulfilling a single consolidated order. This inefficiency can result in longer processing times and delays in shipping, which can further contribute to a poor customer experience.

Introducing Order Merger

Order Merger is an app designed specifically for Shopify merchants to merge orders seamlessly. With the help of this app, you can combine separate orders into a single order, eliminating the need for multiple shipments and reducing shipping costs. Not only does this benefit your bottom line, but it also enhances the customer experience by providing consolidated shipping and potentially waiving excess shipping fees.

Order Merger offers two main options for merging orders: automatic merging based on predefined rules and manual merging for more customized control. With automatic merging, the app will automatically search for eligible orders to merge based on criteria you define. On the other hand, manual merging allows you to select specific orders and merge them at your discretion.

In addition to merging orders, the app provides various customization options such as tagging orders, adding order notes, and performing specific actions on the merged order and original orders. This flexibility allows you to tailor the merging process to fit your unique business requirements and provide a personalized customer experience.

Selecting a Plan for Order Merger

Before you can start using Order Merger, you need to select a suitable plan for your store. The app offers different plans with varying features and limits. If you have a small store and don't anticipate a high volume of order merges, the "Merge as You Go" plan is a good choice. This plan includes a certain number of free merges per month, with additional merges incurring a small fee per merge.

As your store grows and the need for merging orders becomes more frequent, you can choose higher-tier plans that offer more free merges and lower costs per merge. Evaluate your store's needs and select the plan that aligns best with your anticipated merging requirements.

Setting Up Merging Rules

Order Merger allows you to define merging rules that determine whether two orders are eligible for merging. The app offers built-in rules that consider the customer ID and shipping address, ensuring that only orders from the same customer with matching shipping addresses are eligible for merging. These rules are essential to maintain the integrity of the merging process and avoid potential issues.

In addition to the built-in rules, you can also add additional conditions to further customize the merging criteria. These conditions include factors such as time since the last customer order, fulfillment status, financial status, shipping carrier, order tags, customer tags, and product availability. By selecting the conditions that matter most to your business, you can fine-tune the merging process and ensure that orders are merged according to your specific requirements.

While you can add multiple conditions, it is recommended to focus on essential criteria such as customer ID, shipping address, and fulfillment status. These conditions capture the core aspects of order merging and will help maintain consistency in the merged orders.

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