Boost Sales with a Loyalty Program: Abandoned Cart Strategy

Boost Sales with a Loyalty Program: Abandoned Cart Strategy

Table of Contents:

  1. Introduction
  2. Setting Up an Abandoned Cart Automation 2.1. Creating an Abandoned Cart 2.2. Setting Filters and Wait Times
  3. The Typical Abandoned Cart Email Sequence 3.1. Reminder Email 3.2. Discount Email 3.3. Final Discount Email
  4. Introducing the Loyalty Program 4.1. Sending Emails to Non-Loyalty Members 4.2. Sending Emails to Loyalty Members 4.3. Adding Urgency and Incentives
  5. Using Klaviyo for Abandoned Cart Emails 5.1. Tutorial for Using with Klaviyo 5.2. Tutorial for Using Swell by Yotpo with Klaviyo
  6. Conclusion
  7. Frequently Asked Questions

Improving Abandoned Cart Recovery with a Loyalty Program

Abandoned carts are a common problem for online retailers. Many businesses rely on email marketing strategies to recover these lost sales by implementing automated abandoned cart sequences. In this article, we will explore how you can enhance your existing abandoned cart recovery strategy by incorporating a loyalty program. By leveraging your loyalty program in your email marketing efforts, you can provide additional incentives for customers to complete their purchase, without solely relying on discounts. Let's dive in and learn how to optimize your abandoned cart recovery with a loyalty program.


As an online retailer, if you're looking to increase your revenue through email marketing, a well-designed abandoned cart automation is critical. Before we delve into leveraging a loyalty program, let's first ensure you have the basic framework in place. Setting up an abandoned cart automation involves creating a sequence of emails that are triggered when a customer starts the checkout process but doesn't complete their purchase.

Setting Up an Abandoned Cart Automation

To get started, make sure you have an abandoned cart automation set up for your online store. If you haven't done this yet, there are plenty of resources available that provide step-by-step instructions on how to create one. Once your abandoned cart automation is in place, you can proceed to the next step of enhancing it with a loyalty program.

The Typical Abandoned Cart Email Sequence

Before introducing a loyalty program, it's important to understand the traditional abandoned cart email sequence that most businesses use. This sequence usually consists of three emails sent at specific time intervals. The first email serves as a reminder to the customer about the items left in their cart, urging them to complete their purchase. The second email, sent around 24 hours after the initial checkout, either reminds the customer again or offers them an incentive like a discount. Finally, a third email is typically sent a day later with an enticing discount to persuade the customer to make the purchase.

Introducing the Loyalty Program

Now that we have a clear understanding of the traditional abandoned cart sequence, let's explore how you can integrate your loyalty program into the mix. Instead of solely relying on discounts, you can provide additional incentives through your loyalty program to motivate customers to complete their purchase. This approach not only adds value to your loyalty program but also helps build customer loyalty.

Sending Emails to Non-Loyalty Members

In your abandoned cart automation, you can segment your customers based on whether they are part of your loyalty program or not. For non-loyalty members, you can send them reminder emails or offer them discounts as you would in the traditional sequence. This ensures that all customers, regardless of their loyalty status, receive appropriate follow-up emails.

Sending Emails to Loyalty Members

For customers who are part of your loyalty program, you have the opportunity to provide a different set of incentives. Instead of offering discounts, you can inform them about the points they have earned through their loyalty membership and encourage them to use those points towards the items left in their cart. This way, you are adding value to your loyalty program and giving customers a unique incentive to complete their purchase.

Adding Urgency and Incentives

To further drive conversions, you can incorporate urgency and additional incentives in your loyalty program emails. For example, you can set a deadline by which customers need to complete their purchase to avail the loyalty program benefits. Additionally, you can offer double points for purchases made within a specific timeframe to create a sense of urgency and motivate customers to act quickly.

Using Klaviyo for Abandoned Cart Emails

If you are using Klaviyo as your email marketing platform, you have access to additional resources that can help you set up and optimize your abandoned cart emails. In the tutorial section below, we will provide step-by-step instructions for integrating and Swell by Yotpo, popular loyalty program platforms, with Klaviyo. These tutorials will guide you through the process of setting up your abandoned cart automation with a loyalty program if you are using these specific platforms.


By incorporating a loyalty program into your abandoned cart recovery strategy, you can offer customers more than just discounts, incentivizing them in unique ways to complete their purchase. This not only enhances the effectiveness of your abandoned cart emails but also strengthens customer loyalty. As you implement these strategies, remember to monitor and analyze the results to continuously optimize your abandoned cart recovery efforts.

Frequently Asked Questions

Q: Can I implement a loyalty program for my online store without using a specific platform or integration? A: Yes, you can create a loyalty program manually for your store by using your email marketing platform's segmentation and automation features. However, using dedicated loyalty program platforms like or Swell can simplify the implementation process and provide additional features.

Q: How can I maximize the effectiveness of my abandoned cart emails? A: To maximize the effectiveness of your abandoned cart emails, make sure they are personalized, visually appealing, and include clear calls-to-action. Experiment with different subject lines, content, and incentives to see what resonates best with your audience.

Q: Is it worth investing in a loyalty program for my online store? A: Implementing a loyalty program can have several benefits for your online store, including increased customer retention, higher average order value, and improved customer satisfaction. However, it's important to carefully plan and analyze the potential impact on your business before making the investment.

Q: Can I customize the loyalty program incentives based on my store's specific needs? A: Yes, most loyalty program platforms allow you to customize the incentives and rewards based on your store's unique requirements. You can set point values, redemption options, and promotional offers that align with your brand and target audience.

Q: How often should I send abandoned cart emails? A: The frequency of abandoned cart emails can vary depending on your audience and industry. It's generally recommended to send a series of three emails, with the first reminder sent within a few hours of abandonment, followed by subsequent emails after 24 hours and 48 hours. However, it's essential to monitor customer behavior and adjust the timing based on your specific data and customer preferences.

Q: Can I combine loyalty program incentives with other promotional offers? A: Yes, you can combine loyalty program incentives with other promotions or discounts if it aligns with your marketing strategy. Just ensure that the total value provided to customers remains reasonable and profitable for your business.

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