Boost Customer Trust with the Yoko Shopify App

Table of Contents

1. Introduction
2. Installing the Yoko Shopify App
3. Using the Yoko Shopify App
   • Sending automatic review emails
   • Responding to customer reviews
4. Integrating the Yoko Shopify App with your website
   • Customizing the review widget
   • Installing the JavaScript code
   • Tracking conversions
5. Managing and sorting reviews
6. Analyzing app performance
7. Additional features and plans
8. Comparing Yoko with other review apps
9. Conclusion

Installing and Using the Yoko Shopify App

Are you looking for a way to enhance customer reviews and ratings on your Shopify store? Look no further! In this tutorial, we will guide you through the process of installing and using the Yoko Shopify app. With its powerful functionality, the Yoko app makes it easy to collect and showcase customer reviews for your products, boosting social proof and increasing customer trust.

Step 1: Installing the Yoko Shopify App

To get started, navigate to the Apps section in your Shopify backend. Click on "Visit Shopify App Store" and search for "Yoko". The Yoko app offers different pricing plans, but the free plan provides ample features to maximize your review collection process. Select the app, click "Get", and proceed to install it on your store. Create an account with Yoko, specifying the number of orders and employees you have.

Step 2: Using the Yoko Shopify App

Once the installation is complete, you'll find the Yoko app listed in your Apps section. Click on it to access the Yoko back-end. The app allows you to send automatic review emails to customers after they make a purchase. This feature eliminates the need for customers to visit your site to submit a review; they can simply do it directly from their email inbox.

In addition, the Yoko app enables you to respond to customer reviews, whether publicly or privately. This functionality sets it apart from many other Shopify review apps. By addressing any concerns or issues raised in reviews, you can ensure customer satisfaction and build strong relationships.

Step 3: Integrating the Yoko Shopify App with Your Website

To make the most of the Yoko app, it's essential to integrate it seamlessly with your website. This involves customizing the review widget, installing the JavaScript code, and tracking conversions.

Start by customizing the widget appearance to match your brand. You can choose the primary color and star color, ensuring consistency across your site. The Yoko app offers options for auto-publishing reviews on your site, saving you time and effort. Simply select the desired settings, and the app will take care of displaying reviews for you.

To install the Yoko JavaScript code on your website, access your Shopify backend and go to the "Online Store" section. From there, select "Actions" and click on "Edit Code". Locate the theme liquid file named "theme.liquid", and paste the Yoko JavaScript code after the beginning head tag. Save the changes, and the Yoko app will be integrated into your site.

To track conversions and understand your return on investment, you'll need to install the Yoko conversion tracking code. Go to the "Settings" section in your Shopify backend and click on "Checkout". In the "Additional Scripts" box, paste the conversion tracking code provided by Yoko. Save the changes, and your conversion tracking will be set up.

Step 4: Managing and Sorting Reviews

As you start receiving reviews, the Yoko app provides features to help you manage and sort them effectively. In the Yoko back-end, you can sort reviews by star rating, making it easier to identify and showcase high-rated reviews. Furthermore, you have the option to customize the keywords you want customers to include in their reviews or blacklist specific words.

Step 5: Analyzing App Performance

With the Yoko app, you can gain insights into your app's performance and review effectiveness. The app offers analytics tools to track email performance, including the number of emails sent, opened, and reviewed. These metrics allow you to assess customer engagement and adjust your review collection strategy accordingly.

Step 6: Additional Features and Plans

While the free plan of the Yoko app already provides valuable features, the higher-priced plans offer additional functionalities. These include turning reviews into Facebook ads and content generation options. Depending on your specific needs and budget, you can explore the paid plans for enhanced capabilities.

Step 7: Comparing Yoko with Other Review Apps

Yoko has an edge over many other Shopify review apps due to its email functionality and the ability to respond to customer reviews. By comparing Yoko with other popular review apps, you can evaluate which one best suits your requirements and goals.

Conclusion

Adding the Yoko Shopify app to your store can significantly enhance your review collection process and improve customer trust. By automating review emails, enabling responses to reviews, and providing customization options, Yoko empowers you to maximize the impact of customer feedback. Take advantage of this powerful app and watch your business thrive with positive reviews and increased social proof.

Highlights

• Install the Yoko Shopify app to streamline your customer review process
• Automatically send review emails after customers make a purchase
• Respond to customer reviews publicly or privately to address concerns
• Customize the appearance of the Yoko review widget to match your brand
• Integrate the Yoko app with your website by installing JavaScript code
• Track conversions to understand the return on investment from reviews
• Sort and manage reviews based on star ratings and customized keywords
• Analyze app performance through email metrics and engagement data
• Explore additional features and paid plans for advanced functionality
• Compare Yoko with other review apps to choose the best fit for your store

FAQ

Q: Can I use the Yoko app with any Shopify theme? A: Yes, you can use the Yoko app with any Shopify theme. However, if you have heavily customized your theme, you may need to opt for manual installation of the app.

Q: Can I customize the email template sent to customers for reviews? A: Yes, the Yoko app allows you to customize the email template by changing the text and even including a product photo to help customers remember their purchase.

Q: Can I track the performance of my review collection efforts? A: Absolutely! The Yoko app provides analytics on email performance, including the number of emails sent, opened, and reviewed. This data allows you to evaluate the effectiveness of your review collection strategy.

Q: Are there any limitations to the free version of the Yoko app? A: While the free version of the Yoko app offers valuable features, such as automatic review emails and the ability to respond to reviews, some advanced options and integrations are available in higher-priced plans.

Q: Can I switch from another review app to Yoko seamlessly? A: Yes, you can switch from another review app to Yoko by installing the Yoko app and following the integration instructions. However, it's important to note that migrating existing reviews may require additional steps or assistance from the Yoko support team.