Unlock Valuable Insights with Shopify Post Purchase Survey Apps

Table of Contents

1. Introduction
2. Raw Post Purchase Survey
3. Faring Post-Purchase Surveys
4. No Purchase Surveys
5. Grapevine Post Purchase Survey
6. Conclusion

Introduction

In today's digital age, understanding your customers and their preferences is key to running a successful business. One way to gather valuable insights is through post-purchase surveys. These surveys allow you to gather feedback and understand your customers' thoughts and opinions. In this article, we will explore the top post-purchase survey apps available on the Shopify App Store. We will discuss their features, pricing, and reviews, helping you choose the perfect app to survey your customers effectively.

1. Raw Post Purchase Survey

The first app we will explore is the Raw Post Purchase Survey. This app is completely free and allows you to ask one multiple-choice question post-purchase. The app offers customization options for the question format, such as drop-down or radio button. Asking questions about how customers heard about your brand can help overcome attribution tool inaccuracies, especially with recent updates like Facebook Pixel's accuracy decline due to Apple's new update. The Raw Post Purchase Survey app has garnered positive reviews, with a rating of 4.8 stars from 50 reviews.

Pros:

• Completely free
• Customizable question format
• Helps overcome attribution tool inaccuracies

2. Faring Post-Purchase Surveys

The Faring Post-Purchase Surveys app offers a paid solution, but it integrates seamlessly with your marketing backend. One of its standout features is the Question Stream, which provides a timeline of targeted questions based on customer journey criteria. It appends customer ID, transaction data, and marketing parameters to give you in-depth insights. This app also supports integration with popular tools like Rocker Box, Alloy, Google Analytics, Klaviyo, Recharge, and Triple Whale. The Faring Post-Purchase Surveys app offers various question types, including single responses, multi-response, open-ended, and date response questions. Furthermore, you can customize the survey forms to align with your brand. Pricing for this app starts at $49 per month for up to 1,000 orders and goes up to $299 per month for up to 30,000 orders. With a five-star rating from 153 reviews, the Faring Post-Purchase Surveys app has received excellent feedback from users.

Pros:

• Integration with marketing backend
• Detailed insights through Question Stream
• Customizable survey forms
• Supports various question types
• Integration with popular tools

Cons:

• Paid solution, can be more expensive

3. No Purchase Surveys

The No Purchase Surveys app offers an easy-to-set-up survey that delivers powerful insights. It analyzes 60 different data points to ask and analyze relevant questions. You can target specific customers based on the collected data. The app provides survey templates that generate millions of responses each month. It also offers sophisticated logic flows, benchmarking, and attribution modeling to enhance your understanding of ad performance, audience, and customer cohorts. The No Purchase Surveys app integrates with tools like Triple Whale, Peel, and Klaviyo, among others. It offers a completely free plan with one survey and three questions per survey, along with unlimited responses. Additionally, there is an accelerator program available based on your store's monthly order volume, with the top tier priced at $249 for unlimited surveys and audiences. With an excellent rating of 4.9 stars from five reviews, this app has proven to be valuable to its users.

Pros:

• Powerful insights through analysis of 60 different data points
• Customizable surveys with templates
• Integration with popular tools
• Free plan available

4. Grapevine Post Purchase Survey

The Grapevine Post Purchase Survey app provides detailed analytics on customer responses and makes it easy for you to incorporate the survey into your order status page. The app does not include any branding and has no order limits, ensuring a seamless user experience. It offers integrations with Google Analytics, Klaviyo, Recharge, and Shopify POS. In terms of pricing, this app is more affordable compared to others. For $5 per month, you get unlimited responses without branding. For $15 per month, you also receive survey reminders and access to great trends, along with a Klaviyo integration. With a perfect rating of five stars from 135 reviews, the Grapevine Post Purchase Survey app has garnered positive acclaim from its users.

Pros:

• Detailed analytics on customer responses
• Easy integration into order status page
• No branding and unlimited responses
• Affordable pricing
• Integration with popular tools

Cons:

• Limited features compared to other apps

Conclusion

Post-purchase surveys are an effective way to gather valuable insights and understand your customers better. With the variety of apps available on the Shopify App Store, you can find the perfect solution to meet your needs. Whether you choose the Raw Post Purchase Survey, Faring Post-Purchase Surveys, No Purchase Surveys, or Grapevine Post Purchase Survey app, each offers unique features to help you make data-driven decisions based on customer feedback. Take the time to explore these apps, read reviews, and make an informed decision that aligns with your business goals. Start surveying your customers today and unlock valuable insights that help you improve and grow your business.

Highlights

• Explore the top post-purchase survey apps on the Shopify App Store.
• Gather valuable insights from your customers through surveys.
• Choose between free and paid apps, based on your budget and requirements.
• Customize survey questions and formats to align with your brand.
• Integrate survey apps with popular marketing and analytics tools.
• Understand customer journeys and analyze transaction data for deeper insights.
• Overcome attribution tool inaccuracies by directly asking customers about their source of information.
• Benefit from survey templates and powerful analytics to enhance ad performance and audience understanding.
• Access detailed analytics on customer responses and integrate surveys seamlessly into your order status page.
• Make data-driven decisions and improve your business based on customer feedback.

FAQ:

Q: What are post-purchase surveys? A: Post-purchase surveys are surveys conducted after a customer has made a purchase. They aim to gather feedback and insights about the customer's experience with the product or service.

Q: Why are post-purchase surveys important? A: Post-purchase surveys provide valuable feedback from customers, allowing businesses to understand their needs, preferences, and satisfaction levels. This information helps in making improvements and building better customer relationships.

Q: How can post-purchase surveys benefit my business? A: Post-purchase surveys can help businesses identify areas for improvement, enhance customer satisfaction, and build brand loyalty. They provide insights into customer preferences, allowing businesses to make data-driven decisions and refine their offerings.

Q: Are there any free post-purchase survey apps available? A: Yes, there are several free post-purchase survey apps available on the Shopify App Store. These apps offer basic survey functionalities without any cost, making it accessible to businesses with a limited budget.

Q: Can I customize survey questions and formats? A: Yes, most post-purchase survey apps allow customization of survey questions and formats. This customization helps to align the surveys with your brand and gather specific information that is relevant to your business.

Q: Can post-purchase surveys help with customer retention? A: Yes, post-purchase surveys can contribute to customer retention. By gaining insights into customers' needs and preferences, businesses can personalize their offerings and provide better customer experiences, leading to increased loyalty and retention.

Q: Are post-purchase surveys only for e-commerce businesses? A: Post-purchase surveys can be beneficial for businesses in various industries, including e-commerce. Any business that interacts with customers and wants to understand their experiences and preferences can utilize post-purchase surveys.