Simplify Returns with Free Return App for Shopify

Simplify Returns with Free Return App for Shopify

Table of Contents:

  1. Introduction
  2. Setting up the Return Prime app
    1. Installation process
    2. Basic settings
    3. Return policies
    4. Refund reasons and methods
    5. Adding the return portal to the navigation
    6. Customization options
  3. Conclusion


In this article, we will guide you step by step on how to set up a completely free return app for your Shopify store. By using the Return Prime app, you can make the return process easier and more customer-friendly. This app offers some impressive features such as creating a customer portal, automatically sending return labels, and creating replacement orders on Shopify. Additionally, it allows you to refund to a gift card and facilitates store returns and exchanges with any product. Let's dive into the details of setting up this app and making the return process a breeze for your customers.

Setting up the Return Prime app

Installation process

To begin, you need to install the Return Prime app from the Shopify app store. This app is completely free and has received a perfect five-star rating from its users. Once you have installed the app, you can proceed to set up the necessary configurations.

Basic settings

Upon installation, you will find various settings options on the left-hand side of the app's interface. These settings allow you to manage and track returns, exchanges, reports, and analytics. While basic analytics are available for free, more detailed analytics require upgrading to the paid plan. Familiarize yourself with these settings before proceeding to set up other aspects of the app.

Return policies

One of the first things to do is to set up your store's return policy. This includes defining the return and exchange window, enabling exchanges for any product, and providing a seamless experience for your customers. You can customize the return window duration and create exchange rules. Additionally, setting a return fee and enabling multiple returns are handy features to consider. Once you have configured these settings, save them to set up the return policies in the application.

Refund reasons and methods

To handle returns efficiently, you will need to establish refund reasons and corresponding refund methods. The Return Prime app allows you to create specific reasons for returns or exchanges, applying them to all products or specific regions. Through a simple if-else logic, customers can select their reasons during the return process. You can define different refund methods based on payment options, such as store credit, bank transfer, or other custom choices. It is also essential to specify whether photos are required and what return methods you want to offer to your customers.

Adding the return portal to the navigation

To ensure that customers can easily find the return portal, it should be added to your store's navigation. The Return Prime app provides a unique link that can be added as a menu item. From your Shopify dashboard, navigate to the online store section and access the navigation settings. Add the return portal link to your desired menu location, such as the footer menu, and save the changes. Now, customers can locate the return portal from your store and initiate their returns or exchanges conveniently.

Customization options

To make the return process seamless and keep it visually consistent with your store's theme, you can customize certain aspects of the return portal. For instance, you can change the color of the button that initiates the search for the customer's order. By accessing the general settings of your Shopify store, you can modify the button color to match your store's theme. This small customization can add a professional touch to the return portal and enhance the overall user experience.


Setting up a free return app like Return Prime can significantly simplify the return process for your Shopify store. By following these step-by-step instructions, you can configure the app to handle returns, exchanges, refund reasons, and more. The app's user-friendly interface, powerful features, and seamless integration with Shopify make it an excellent choice for streamlining your return process. Improve customer satisfaction and save time by enabling hassle-free returns with Return Prime.


  • Set up a completely free return app for your Shopify store.
  • Use the Return Prime app to simplify the return process.
  • Create a customer-friendly portal and automate return labels.
  • Offer store returns and exchanges with any product.
  • Customize your return policies and refund reasons.
  • Enhance the user experience by adding the return portal to your store's navigation.
  • Take advantage of the customization options to match your store's theme.


Q: Is the Return Prime app free to use? A: Yes, the Return Prime app is completely free and offers a range of useful features.

Q: Can I create custom refund reasons with the Return Prime app? A: Yes, the app allows you to create custom refund reasons based on your specific needs.

Q: Can I track and analyze return data with the Return Prime app? A: Yes, you can track returns, exchanges, and generate reports within the app. Detailed analytics are available with the paid plan.

Q: Does the Return Prime app integrate seamlessly with Shopify? A: Yes, the Return Prime app integrates seamlessly with Shopify, making it easy to manage returns directly from your store's dashboard.

Q: Can I customize the appearance of the return portal? A: Yes, you can customize the return portal to match your store's theme by changing button colors and other visual elements.

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