Simple Steps to Set Up Email Forwarding on Shopify

Table of Contents:

1. Introduction
2. Understanding Email Hosting vs Email Forwarding
3. Setting Up Email Forwarding for a Custom Domain
4. Steps to Set Up Email Forwarding on Shopify
   • Accessing Shopify Admin
   • Navigating to Domains section
   • Managing the Primary Domain
   • Adding Forwarding Email Address
   • Saving the Configuration
   • Creating Multiple Forwarding Email Addresses
   • Testing Email Forwarding
5. Conclusion
6. Frequently Asked Questions (FAQs)

Setting Up Email Forwarding for a Shopify Domain

In today's highly competitive business landscape, building a strong brand identity is crucial for success. One important aspect of brand identity is setting up email forwarding for your domain. Email forwarding allows you to create custom email addresses for your business while maintaining the convenience of using a single email account for all correspondence. In this guide, we will walk you through the process of setting up email forwarding for a custom domain purchased through Shopify.

Understanding Email Hosting vs Email Forwarding

Before we dive into the steps of setting up email forwarding, it's important to understand the difference between email hosting and email forwarding. Email hosting is a paid service provided by third-party companies like Google Workspace. It allows you to have a custom email address, such as info@yourbusiness.com, and manage your emails directly from that address. With email hosting, your customers will see your custom email address when you reply to their emails.

On the other hand, email forwarding acts as an alias for an existing email address. When you set up email forwarding, customers will not see your custom email address when you reply to their emails. Instead, the forwarded email will appear to be sent from your existing email address. Shopify includes email forwarding as part of the package when you purchase a custom domain from them. This means you can set up multiple custom domain email addresses and forward them to your existing email account.

Steps to Set Up Email Forwarding on Shopify

Accessing Shopify Admin

To begin the process of setting up email forwarding, log in to your Shopify admin panel. Once logged in, navigate to the "Settings" section.

Navigating to Domains Section

In the "Settings" section, locate and click on the "Domains" option. This will open the domains settings page.

Managing the Primary Domain

On the domains settings page, find the "Primary domain" section and click on the "Manage" button next to the domain for which you want to set up email forwarding.

Adding Forwarding Email Address

Within the domain management page, locate the "Add forwarding email address" option. Click on it to proceed.

Saving the Configuration

In the "Store email address" text box, enter the email address that you want customers to see when they contact your business. Note that you don't need to include the "@" symbol or anything that follows, as your domain will be automatically used as the end of the email address. In the "Forwarding email address" text box, enter the email address where you want all the forwarded emails to be sent. Once you have entered the necessary information, click on the "Save" button to complete the configuration.

Creating Multiple Forwarding Email Addresses

If you wish to create multiple forwarding email addresses, simply repeat the steps mentioned above. You can create an unlimited number of forwarding email addresses, allowing you to manage different aspects of your business efficiently. For example, you can set up info@yourbusiness.com to be forwarded to your customer service email address, while careers@yourbusiness.com can be forwarded to your hiring email address.

Testing Email Forwarding

After configuring the email forwarding settings, it's essential to test if everything is working correctly. To do this, log in to an email account that you haven't set up for email forwarding and send a test email to one of the custom domain addresses you created. Next, log in to your forwarding email address account (e.g., alyathletics@gmail.com) and confirm if the test email was delivered successfully. Remember that when you reply to a customer email, they will see the forwarding address (e.g., alyathletics@gmail.com) instead of the custom domain address you created.

Conclusion

Congratulations! You have successfully set up email forwarding for your Shopify domain. With email forwarding, you can create a professional brand image by using custom email addresses while enjoying the convenience of managing all your emails from a single account. For more information and guidance on email forwarding and other Shopify features, visit the help section on the official Shopify website.

Frequently Asked Questions (FAQs)

Q: Can I set up email forwarding for a custom domain purchased elsewhere, and not through Shopify? A: No, the built-in email forwarding feature on Shopify is only available for custom domains purchased through the Shopify platform.

Q: Can I forward emails to multiple email addresses simultaneously? A: No, currently, Shopify's email forwarding feature allows you to forward emails to a single email address at a time. If you need to forward emails to multiple addresses, you may consider setting up email forwarding using other email management solutions.

Q: Will customers know that their emails are being forwarded? A: No, customers will not be aware that their emails are being forwarded. When you reply to their emails, they will see the forwarding email address, such as alyathletics@gmail.com, instead of the custom domain email address.

Q: Can I create multiple custom domain email addresses for different departments in my business? A: Yes, you can create multiple custom domain email addresses (e.g., info@yourbusiness.com, sales@yourbusiness.com) and forward them to different email accounts, allowing you to manage various departments effectively.

Q: How can I troubleshoot if email forwarding is not working correctly? A: If you are experiencing issues with email forwarding, make sure that you have followed all the steps correctly. Additionally, check your email account settings and ensure that the forwarding email address is correctly configured. If the problem persists, refer to the Shopify help documentation or contact their support team for assistance.