Master Stamped Reviews: A Step-by-Step Guide

Table of Contents

1. Introduction
2. Onboarding for Stamped Reviews webinar
   1. About the webinar
   2. Housekeeping and chat Q&A
   3. Recording and follow-up email
3. Setting up Stamped Reviews
   1. Installing the app and accessing the dashboard
   2. General settings
   3. Customizing review requests
      1. Setting up the review request sequence
      2. Checkout reviews
      3. NPS scores and site reviews
      4. Thank you pages
      5. Coupons and incentives
   4. Importing data into Stamped
   5. Using StampedIQ and integrations
      1. Using StampedIQ for insights
      2. Integrating with other apps
   6. Managing and displaying reviews
      1. Review management and moderation
      2. Displaying reviews on your website
      3. Customizing the widget and email designs
4. Conclusion

Onboarding for Stamped Reviews Webinar: A Step-by-Step Guide

Welcome to the onboarding guide for Stamped Reviews webinar! In this guide, we will walk you through the process of setting up and optimizing Stamped Reviews for an effective reviews program.

About the Webinar

The webinar aims to provide you with all the essential information and tools needed to kickstart an effective reviews program using Stamped Reviews. We have experts from the Stamped team who will guide you through the onboarding process and answer any questions you may have.

Housekeeping and Chat Q&A

Before we begin, we encourage you to introduce yourself in the chat and share your name and location. During the webinar, we will have a live chat Q&A session where you can ask any questions you have. If we are unable to answer your questions during the session, we will follow up via email afterwards.

Recording and Follow-up Email

Don't worry if you need to leave the webinar early. We will be recording the session and sending you a full recording afterwards. Additionally, we will send you a follow-up email with all the information covered in the webinar, including resources and guides to help you navigate the Stamped Reviews platform effectively.

Setting up Stamped Reviews

Installing the App and Accessing the Dashboard

To get started with Stamped Reviews, you will need to install the app from the app store of your platform, such as Shopify. Once installed, you can access the Stamped dashboard either through the app or by logging in on the Stamped website. It is recommended to have a dedicated user account for accessing the Stamped dashboard to ensure smooth communication and support.

General Settings

In the general settings section, you can customize various aspects of your reviews program. This includes setting up your store name, URL, and "from" email address for review request emails. You can also generate SPF and DKIM records to ensure deliverability and add your logo and social links for branding purposes.

Customizing Review Requests

Next, you will set up the review request sequence to determine when and how often review request emails are sent to customers. This includes customizing the email templates, adding customer information using Liquid Variables, and specifying conditions for sending review requests. You can also enable features like checkout reviews and customize the email exclusions and profanity filter to tailor the review requests to your specific needs.

Importing Data into Stamped

If you have existing reviews or review requests from another platform, you can easily import them into Stamped using the import feature. This allows you to consolidate your reviews and maintain a centralized database within the Stamped platform. Similarly, you can import order history for past orders and send review requests for those orders.

Using StampedIQ and Integrations

StampedIQ is an advanced feature available on select plans that provides detailed insights and analytics about your reviews program. You can leverage StampedIQ to gain valuable customer sentiment analysis, sentiment scores, and more. Additionally, Stamped offers integrations with other apps like Klaviyo, allowing you to incorporate review data into your email marketing campaigns.

Managing and Displaying Reviews

In this section, you will learn how to manage and moderate the reviews you receive through Stamped. You can use the dashboard to review, approve, and publish reviews, as well as manage visual content like images and videos submitted by customers. Stamped also provides various widgets that you can easily install on your website to display reviews, product ratings, and more. You can customize the design and layout of these widgets to match your branding.

Conclusion

Congratulations! You have successfully completed the onboarding process for Stamped Reviews. By following this guide, you have gained a comprehensive understanding of how to set up and optimize Stamped Reviews for an effective reviews program. We hope that this platform will help you kickstart your reviews program and drive customer engagement and conversions on your website. If you have any further questions or need support, feel free to reach out to our customer advocacy team.