Boost Sales with Wati Shopify

Boost Sales with Wati Shopify

Table of Contents:

  1. Introduction
  2. Accessing Wati Shopify
  3. Setting Up Wati Shopify
  4. Managing Whatsapp Chat Features
  5. Configuring Cash-On-Delivery
  6. Managing Orders
  7. Analytics and Reporting
  8. Setting Up Automated Messages
  9. Monitoring Abandoned Carts
  10. Enabling Returns and Refunds
  11. Conclusion


Wati Shopify is a powerful integration that allows Shopify store owners to enhance their customer communication and improve their overall shopping experience. With features like Whatsapp chat, automated messages, cash-on-delivery, and analytics, Wati Shopify empowers businesses to engage with their customers and drive sales. In this article, we will explore how to access and set up Wati Shopify, manage its features, optimize order management, utilize analytics, and leverage automated messages to boost your store's performance. Let's get started!

Accessing Wati Shopify

To access Wati Shopify, you need to navigate to the integration page on Shopify and click on the Wati Shopify app. This will prompt you to install the app for your store. You can also add additional stores to the app if needed. Once installed, the app will redirect you to the permissions page.

Setting Up Wati Shopify

After installation, you can customize various settings for the Wati Shopify app. These include enabling or disabling the Whatsapp chat feature, editing the background and text sizes, adjusting the position of the chat window, and modifying the name and subtitle. You can also select the phone number for direct communication and set default messages. Additionally, you can update the image to personalize the chat window. Any changes made will be reflected in the Wati bar.

Managing Whatsapp Chat Features

Wati Shopify provides a powerful live chat feature using Whatsapp. Customers can start a chat by clicking on the chat button, which redirects them to the Whatsapp page. The chat feature can be customized and styled according to your preferences to align with your brand identity. You can enable or disable the chat feature, edit the appearance, and set up automated responses for efficient customer support.

Configuring Cash-On-Delivery

Wati Shopify integrates cash-on-delivery as a payment option for your customers. Before enabling this feature, ensure that you have set up the cash-on-delivery option in your checkout settings by including the shipping address and phone number. You can select the countries where cash-on-delivery will be available and specify the messages to be sent for each country. Default templates are provided, and you can modify them as desired. Tagging orders and tracking order status are also possible with the cash-on-delivery feature.

Managing Orders

Wati Shopify streamlines order management by providing a comprehensive view of all orders. The orders are listed with details such as products, customer information, order date, and amount. Tags provide additional information, indicating the status of the order. You can filter and sort orders based on various criteria such as confirmation status, cancellation status, and date. This allows you to efficiently handle and track your orders.

Analytics and Reporting

The analytics page in Wati Shopify offers valuable insights into your store's performance and customer engagement. You can toggle between cash-on-delivery and automated messages to analyze specific aspects. The analytics section provides information on revenue from confirmed orders, total orders (including confirmed, unconfirmed, and cancelled), delivery status of Whatsapp messages, and message failures. You can customize the date range to gather data for a specific period and filter the results based on different statuses.

Setting Up Automated Messages

Automated messages are a powerful tool to engage customers and drive sales. Wati Shopify allows you to set up various automated messages for different scenarios such as abandoned carts, order confirmation, order fulfillment, and follow-ups. You can choose templates, specify the time intervals for sending messages, and customize the content. By utilizing automated messages effectively, you can enhance customer experience and boost conversion rates.

Monitoring Abandoned Carts

Abandoned carts can be a significant loss for online retailers. With Wati Shopify, you can monitor abandoned carts and take action to recover potential sales. By setting up the abandoned cart message feature, you can send automated messages to customers who have abandoned their carts, reminding them about their pending purchases. The messages can include dynamic elements such as product details and prices, increasing the chances of conversion.

Enabling Returns and Refunds

Wati Shopify also supports the management of returns and refunds. By enabling this feature, you can trigger automated messages to be sent when a customer requests a return or refund. These messages can include instructions, links to your return policy, and personalized responses. By efficiently handling returns and refunds, you can provide excellent customer service and maintain customer satisfaction.


Wati Shopify offers a comprehensive suite of features to enhance your Shopify store's performance and customer engagement. From enabling Whatsapp chat for real-time communication to configuring cash-on-delivery and automating messages, Wati Shopify equips you with the tools you need to streamline your customer interactions, drive sales, and optimize your store's overall efficiency. With analytics and reporting capabilities, you can monitor and analyze key performance metrics to make data-driven decisions. By leveraging Wati Shopify's features effectively, you can create a seamless shopping experience for your customers and achieve your business goals.

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