Drop Servicing: The Better Business Model

Drop Servicing: The Better Business Model

Table of Contents:

  1. Introduction
  2. Understanding Drop Shipping
  3. The Pitfalls of Drop Shipping 3.1 High Order Fulfillment Costs 3.2 Lack of Control Over Stock and Shipping 3.3 Customer Experience Issues 3.4 Profit Margins and Competition 3.5 Oversaturation of the Market
  4. What is Drop Servicing?
  5. The Benefits of Drop Servicing 5.1 Low Start-Up Costs 5.2 Full Control over the End-to-End Experience 5.3 Building Lasting Client Relationships 5.4 Sustainability and Automation 5.5 No Need for Specific Expertise 5.6 Opportunity for Innovation
  6. Overcoming the Pitfalls of Drop Servicing 6.1 Managing Client Expectations 6.2 Patience and Growth
  7. Choosing Between Drop Shipping and Drop Servicing
  8. Final Thoughts and Recommendations
  9. FAQ

Drop Shipping vs. Drop Servicing: Which Is the Better Business Model?


When it comes to starting an online business, there are two popular models that often come up for discussion: drop shipping and drop servicing. In this article, we will explore the differences between these two models and determine which one is the better choice. As an experienced entrepreneur who has successfully run multiple drop servicing businesses, I will provide you with real strategies and tactics that are working in the industry right now. So, let's dive in and find out which business model can offer you the most success in the online world.

Understanding Drop Shipping

Drop shipping is a concept that has gained significant popularity over the years. The idea is simple: you sell other people's physical products through an online store, and when a customer places an order, you pass the order details to a wholesaler who then ships the product directly to the customer. This business model seems appealing because it eliminates the need for you to maintain inventory or handle order fulfillment. However, drop shipping has its pitfalls and challenges.

The Pitfalls of Drop Shipping

  1. High Order Fulfillment Costs: Traditional online retail requires you to have a warehouse and handle the logistics of organizing, picking, packing, and shipping your stock. With drop shipping, these responsibilities are shifted to the wholesaler. While this may seem cost-effective, the reality is that you have little control over the fulfillment process, and it can lead to higher costs and potential customer dissatisfaction.

  2. Lack of Control Over Stock and Shipping: When you rely on other people's stock and shipping, you are at the mercy of their inventory levels and shipping capabilities. If a wholesaler runs out of a product or experiences delays in shipping, your business and income can be severely affected.

  3. Customer Experience Issues: In drop shipping, you need to rely on wholesalers to maintain the quality of the products, packaging, and shipping. If the products are delivered late, damaged, or in subpar packaging, it reflects poorly on your business and can result in dissatisfied customers who may not return for future purchases.

  4. Profit Margins and Competition: While drop shipping can generate profits, the competition in the market is intense. Buying products in bulk is cheaper, which gives an advantage to those who can afford to invest more upfront. As a drop shipper selling one order at a time, it can be challenging to achieve the same profit margins and scale as those buying in bulk.

  5. Oversaturation of the Market: Drop shipping has become increasingly popular, and as a result, the market is saturated with businesses offering similar products. Standing out and thriving in this competitive landscape can be difficult, especially for beginners.

What is Drop Servicing?

Drop servicing is a newer term that puts a twist on the drop shipping model. Instead of selling physical products, drop servicing involves selling valuable services that businesses need. In this business model, you act as the middleman, connecting clients with services such as web design, pitch decks, white papers, animated videos, social media management, and other services that can be delivered online. Drop servicing offers several advantages over drop shipping.

The Benefits of Drop Servicing

  1. Low Start-Up Costs: Drop servicing can be started with minimal investment. It doesn't require the upfront costs of buying inventory or dealing with order fulfillment logistics. All you need is an email address or a LinkedIn account to connect with potential clients and a few software subscriptions to automate the process.

  2. Full Control over the End-to-End Experience: Unlike drop shipping, where you have limited control over the customer experience, drop servicing allows you to have complete control from communication to the quality of work delivered. This allows you to build personal, authentic relationships with clients and ensures consistent branding and service excellence.

  3. Building Lasting Client Relationships: In drop servicing, you operate in a business-to-business model, which presents an opportunity to solve real-world problems for other businesses. This allows you to develop lasting relationships with founders, CEOs, and other entrepreneurs, creating a sustainable business based on trust and mutual growth.

  4. Sustainability and Automation: Drop servicing offers services that have a steady demand over time, such as web design, copywriting, and animated videos. By systematizing and automating your processes, you can create a subscription model for some services, ensuring a consistent revenue stream and long-term growth.

  5. No Need for Specific Expertise: Drop servicing allows you to build a team of experts who can deliver services on your behalf. You don't need to have expertise in every service you offer. Instead, you focus on marketing, automation, and building relationships, while outsourcing specific tasks to qualified professionals.

  6. Opportunity for Innovation: Drop servicing is a relatively new business model that hasn't been exploited to its full potential. By leveraging this opportunity and offering innovative solutions, you can set yourself apart from the saturated drop shipping market and tap into the billions of dollars companies are willing to pay for valuable services.

Overcoming the Pitfalls of Drop Servicing

While drop servicing has its benefits, it is not without its challenges. Here are a few pitfalls you may encounter and how to address them:

  1. Managing Client Expectations: As a drop servicer, you may not have full control over the quality of the end product. However, by implementing a strong hiring process and maintaining transparent communication with clients, you can manage their expectations and ensure they receive satisfactory results.

  2. Patience and Growth: Building a successful drop servicing business takes time. It is not a get-rich-quick scheme. It requires patience, consistent effort, and a focus on achievable goals. By setting realistic expectations and taking the necessary steps to grow your business, you can achieve long-term success.

Choosing Between Drop Shipping and Drop Servicing

In the end, the choice between drop shipping and drop servicing depends on your skills, resources, and goals. If you have expertise in Facebook Ads and enjoy the retail aspect of selling physical products, drop shipping may be a viable option. However, if you are a beginner looking to build a six-figure business within a year or two, drop servicing offers a low-risk, sustainable, and potentially more rewarding path.

Final Thoughts and Recommendations

While drop shipping may seem appealing due to its simplicity and popularity, running a drop servicing business offers a unique set of advantages. Drop servicing allows you to build a real, legitimate business with full control over the client experience, long-lasting relationships, and the opportunity for innovation. With low start-up costs and the ability to automate processes, drop servicing provides a scalable and sustainable business model that can generate consistent revenue over time.


Q: Is drop servicing more profitable than drop shipping? A: Drop servicing has the potential for higher profit margins, especially when compared to drop shipping. With drop servicing, you can charge premium prices for valuable services and have more control over costs and quality.

Q: Do I need specific skills or expertise to start a drop servicing business? A: No, you do not need specific skills or expertise in every service you offer. The key is to build a team of experts who can deliver the services on your behalf, allowing you to focus on marketing, automation, and building client relationships.

Q: Is drop servicing a sustainable business model? A: Yes, drop servicing can be a sustainable long-term business model. By offering services with steady demand, automating processes, and building a subscription-based model, you can create consistent revenue streams and ride out any market fluctuations.

Q: How can I overcome client dissatisfaction in drop servicing? A: To mitigate client dissatisfaction, ensure you have a good hiring process in place to select reliable and skilled professionals. Maintain open and transparent communication with clients throughout the process to manage their expectations and address any concerns promptly.

Q: Which business model is better for beginners? A: For beginners looking to achieve six-figure success within a year or two, drop servicing is generally considered the better option. It offers lower start-up costs, more control, and the opportunity to build lasting client relationships.