WhatsApp Abandoned Cart & Chat

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WATI - WhatsApp Team Inbox

Updated on Jan 14,2023

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WhatsApp Abandoned Cart Recovery and Cash on Delivery verification For Shopify | Shopify WhatsApp

to our overview of the wati shopify,feature,so first of all,to access wati shopify you need to go to,the integration page,and click shopify,so here it will ask you to install your,store and you can also add on additional,stores as well to this app,and once you install it it will look,something like this and it will redirect,you to the permissions page,so as well as the giving permissions we,have several features of our other app,which includes whatsapp chat so you can,enable or disable the feature here,and then you can edit the background,color edit the text sizes the border,radius and also where the position of,the whatsapp chat is,and you can also edit the name,the subtitle,serbia replies every,day and you will see their updates in,the preview bar,and then you can click you can select,the phone number you want to direct it,to to the yt and then also if they have,any default messages as well that you,can include and,also if you want to update the image so,it looks something like this,and then once you save it it will,reflect the changes into,the watty bar so this is something that,you can see here,and then you can click on start chat and,it will redirect to the whatsapp page,right here,okay,as well as our whatsapp live chat,features you can see that we have cash,on delivery so cash until free you can,make sure that you have set up um the,cash on delivery feature on your,checkout page so make sure to go to your,checkout settings and,make sure that you have selected this,option which is the shipping address,phone number we you have to have it for,us to,enable the cash on delivery,feature,and then also you can choose to select,which countries cash and deliver,cash on delivery messages you would like,to send to,so you can type,by here so if you wanted to say i would,like to send it to hong kong you put it,here,and then you can also add additional,countries as well such as india,and by default,you will be able to select our template,which is this one,and you'll be able to see that it looks,like so so here will grab the dynamic,elements of your,customers details as well as your own,shop information such as your shop name,and also the total price of it as well,here you can choose whether you wish to,follow up or not and you can choose to,follow up of a period of up to 55,minutes so this means that if your user,doesn't reply to your first message,another message will be sent to follow,up asking for their confirmation,and then for cancellation status this,will automatically tag it as,cancelled by wati on the orders page in,shopify if they've chosen to cancel and,also restock it and then also if the,order has no response after 24 hours it,will automatically attack the order as,cancelled in shopify as well,and here you can also tag your order so,by tagging we mean that it would look,something like this in your orders page,in shopify,and you can also choose to edit this,text to however you would like it just,to be displayed by default this is what,is set to

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How to Setup Automated Abandoned Cart Recovery via WhatsApp

How to Setup Automated Abandoned Cart Recovery via WhatsApp

hey everyone welcome to another help uh,tutorial on how to use the live chat in,this one i will show you how you can,recover abandoned cards using whatsapp's,official api so this is the charge,dashboard we are in the marketing page,for whatsapp and i'm in automations in,automations i have abandoned cart,recovery and,once you've gotten your whatsapp api,number from delightchat which our team,will help you get,at no cost once you have the api access,then you can set up all of these,automations and more that are coming in,the future you can also send broadcast,but for this video i'll just take you,through abandoned cart recovery,we built a very simple system with a,deep integration to shopify uh the,system is you can send a card recovery,message,at a minimum of 15 minutes delay,and you can also send the second card,recovery message if the first one didn't,convert,which can be sent after a few hours,generally we recommend people to send,the first card recovery message within,60 minutes and the second one within 24,hours,configuring the abandoned cart message,is very,simple and straightforward you just,select the message template,in this case i have selected an,abandoned cart message template with,discount you can always create new,message templates that you want this is,just a default template so i can always,go here create a new message template,for abandoned card and make something,very personalized for your brand,but for this example i'll just show you,one of the proof templates you can see,that there are certain variables in the,template and i'm going to resolve them,here in the ui i want to say hi,first name of the customer,looks like you didn't complete your,shopping with 2. in this case i want to,just say brand name since there's no,variable for brand name i'll just,manually type it,we have saved the items in your cart,complete your purchase now and get it,get a variable discount using,this,coupon code i plan to give my customers,a 10 discount the live chat can,automatically generate this discount,code for you,so for three i'm going to set manually,10,as the text and using coupon code i'm,going to manually,so i'm going to resolve the variable to,coupon code variable which will,automatically pick up the coupon code,variable from here that is generated,and finally the complete purchase button,that will show up in the message is,already configured in this automation to,the abandoned cart url,uh also whichever discount that has been,created automatically when user clicks,on this url button they will,automatically get the discount applied,to them and that's it it just takes you,two to three minutes to set up an,abandoned cart recovery flow uh for your,ecommerce store hit save and the,abandoned cart flow will start running,um and now i just want to show you what,happens after the flow has been running,for a while this is an example of what,you'll see in analytics you can see very,detailed analytics of messages attempted,sent delivered read failed bo

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Recover Razorpay Cart Abandonment Payment Failed - Send WhatsApp Messages to Razorpay Customers

Recover Razorpay Cart Abandonment Payment Failed - Send WhatsApp Messages to Razorpay Customers

hey guys i'm akash and i welcome you all,on pavli so the topic for today's video,is send whatsapp message to razer pay,customers on abandoned purchase,now suppose guys you are an online,seller you are selling a product online,and you are using razer pay to collect,the payments from your customer now a,common problem fees by all the seller is,of abandoned cart or abandoned purchase,customers usually like our product they,visit our page but actually while making,the payment the abandons the card,abandoned the purchase which may cost,you a lost sale but guys in this video i,came up with an awesome automation by,which we can risk cover our lost sale so,this automation goes like suppose you,are using razer pay as an online payment,gateway so whenever a customer will,abandon a payment on our razer pay,payment page automatically a whatsapp,message will send to their own number as,a reminder that their payment is not,complete yet,interesting right now you must be,thinking how we are going to do this so,to make this happen we will be using,public connect which is an automation,and integration software and the best,part is you do not require any kind of,coding skills or programming knowledge,so what is the actual step-by-step guide,to create this automation and how you,can build this automation by yourself to,know this you have to come with me to my,screen,so as you can see we are on the public,connect dashboard now to reach this,dashboard you just have to go to your,browser and search for p a b b l y,pavley.com,connect,and as we reach on the landing page of,public connect by clicking on sign up,free you can create your prepably,connect account in just two minutes or,if you already have an account just,click on sign in,so after reaching this dashboard click,on create workflow and give this,workflow a name for example i'll name,this workflow as raiserp,to whatsapp,and click on create,now we can see that our workflow is open,over here and in this workflow we can,see two different windows first one is,trigger window second one is action,window so triggers and actions are,basically those two concepts those two,principles on which this whole,automation works on where the trigger,says when this happens and the action,says do this,so let's begin with our trigger window,so the idea here is first we want to,collect the details or the response for,every payment which the customer cancels,or the ivory card or every purchase,which the customer abandons for that in,choose app we will search for race or,pay,this is the razer pay,and in trigger event we can see there,are lots of trigger events over here and,out of all these trigger events we will,select payment field,after selecting trigger event public,connect gave us a web book url now using,this web book url we will connect our,razer pay and probably connect because,we are using recipe as a payment gateway,to collect payments from our customer so,just copy the web url from here,go to your razer pay dashboard and on,th

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Send automated WhatsApp messages to your Shopify customers - Abandoned Cart, Order Notifications

Send automated WhatsApp messages to your Shopify customers - Abandoned Cart, Order Notifications

welcome back to another tutorial video,this one will focus on how the automated,message feature works in the super lemon,watts a plugin quick note the automated,message feature and the manual message,feature is a part of the ultimate plan,click on upgrade if you haven't already,and start your 30-day trial right now,alright let's get into it automated,whatsapp messages are sent from our,super lemon official whatsapp business,api numbers phone numbers have to be,approved by whatsapp before we can use,them to send here's a demo of how the,message looks as you can see the,messages are sent from our numbers but,the message itself is completely branded,your customer name your store name a,link to your store in a short link,format with your store's name in it all,are included in the message and in we,also include a quick short link w8 or me,slash your phone number so that if your,customers have any questions at all they,can click on this and instantly start a,chat with you whatsapp messages are,available in several languages we have,to configure and apply for each language,style template to whatsapp before they,approve it and before we can use it in,our app in our case the default is,English but you can select any one of,these for example if you want to see the,preview of Portuguese click on,Portuguese you will see how the template,in Portuguese looks like and you can see,a real preview of how it looks like by,clicking on the preview button you can,even include a discount code which will,automatically be added if you select the,percentage discount or you can manually,create your own discount code and say,you created a code and you added it this,code will now be included in the message,and you can see how that looks from here,see let me show you the English preview,there you go,as you can see this is the default,message this is the message that gets,sent when you have a percentage discount,this is the message that gets sent when,you set your own discount code all right,before sending any whatsapp message we,need to collect opt-in I'll just get to,that before I just quickly brief you on,the message template itself cannot be,edited and this is because whatsapp,needs to approve the templates if they,don't approve it we can't send it using,their API automatically and the reason,why the template looks like this is,because whatsapp doesn't allow,promotional templates such as your cart,has been reserved it it's not possible,to send those using whatsapp therefore,our message looks like a transactional,message however the conversion rates are,amazing and I urge you to try it out,once,so saying before you send a whatsapp,message automatically through that API,we have to collect obtain this is a rule,mandated by whatsapp so an opt-in is,collected from your store using a,storefront widget and this widget is,automatically enabled if you have,enabled any of the automated message,templates let's look at how it looks,this is how the template looks on your,mobile the wid

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Send WhatsApp Messages to Your Shopify Customers - Recover Abandoned Carts with Coupon Code

Send WhatsApp Messages to Your Shopify Customers - Recover Abandoned Carts with Coupon Code

hey everyone welcome back so guys in,this video i am going to show how you,can recover your abandoned cars off,shopify store so guys abandoned cart,means any customer visits your store put,some products into the cart but didn't,actually buy those products so this is,called card abandonment so if you want,to recover that sale that you lost you,can use this automation and here you can,you see on my screen guys this will be,the flow of this automation here we are,connecting shopify with whatsapp in such,a way that as and when you got a cart,abandoned by any customer a whatsapp,message along with some coupon codes,will be delivered to that customer,automatically yes guys and you don't,have to manually see who is abandoning,the card and for what reason and you,don't have to manually send those coupon,codes so it will surely save your time,it will increase the conversion rates,and improve your profits so guys we are,using public connect to make this happen,which is an integration and automation,tool and the best part is anyone can set,up this automation without any coding,skills or programming knowledge so guys,now let's set up this automation,together,so to set up this automation guys you,have to reach the dashboard of public,connect application and to reach here,you can use this link probably dot com,slash connect so we have pasted the same,in the description as well from here you,can set up your free baby connect,account in just two minutes by clicking,on the sign up free button and you will,get 100 free automation tasks for every,new month okay so sign up right now then,login to reach here on the dashboard and,guys here you have to create a workflow,of automation for that just click on,this create workflow button and here you,can give a suitable name to this,workflow so i am giving the name here as,recover,abandon,cards,of shopify,okay,and after giving the name like this you,just have to click on this create button,and you can see your workflow page is,loading up here and on this page guys,you will see this trigger and the action,so these are the basic building blocks,of this automation triggers the,happening of that event which is going,to trigger or start this workflow and,the action would be the response towards,the trigger as in this use case the,trigger would be abandoning of a cart of,shopify store and the action towards,that trigger would be to send coupon,codes to the person who have abandoned,the card on whatsapp right so first of,all we need to set up the trigger so,from this choose a field you have to,choose shopify as the trigger,application so search for shopify here,okay this is it select it,and in the trigger event you have to,select this uh,abandoned card option this one new,abandoned card checkouts okay select,this,then click on connect,and here you can see it is showing every,10 minutes so this trigger will run,every 10 minutes automatically and see,if there is any abandoned cart we have,in our shopify and the and if it finds,that

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Send WhatsApp Messages to Your WooCommerce Customers - Recover Abandoned Carts with Coupon Code

Send WhatsApp Messages to Your WooCommerce Customers - Recover Abandoned Carts with Coupon Code

hi and welcome back so guys are you,someone who is struggling to improve,your sales of your woocommerce store and,specifically you are annoyed with the,card abandonments you are getting on,daily basis so guys this video is going,to be very helpful for you because here,i'm about to show you an automation,technique by which you can,recover your abandoned cars by using,your most favorite messaging application,which is whatsapp so guys now you can,see on my screen,this will be the flow of this automation,here guys,in woocommerce store as and when you,receive a card abandonment issue so the,card abandonment means,your customer reaches your store put,some products into the cart but didn't,make the purchase okay and leave the,cart so this is called card abandonment,so as you receive a card abandonment,issue here a whatsapp message along with,some coupon codes will be delivered to,the same customer who abandons the card,automatically yes guys along with the,cards link also so that he can reach,back inside the card and completes the,payment okay so this is going to happen,automatically guys so you don't have to,look out manually who is abandoning your,card and you don't have to manually,reach out to that customer manually on,whatsapp so guys it will surely save,your time your energy and improve your,sales as well and to make this happen we,are using pavli connect which is an,integration and automation tool and the,best part is anyone can set up this,automation without any coding skills or,programming knowledge very easily so now,let's set up this automation together,so to start setting up this automation,guys first of all we need to reach here,on the dashboard of pavlik connect,application and to reach here you can,use this link public.com connect so we,have pasted the same in the description,as well from here you can set up your,free pavlik connect account in just two,minutes by clicking on the sign up free,button and you will get hundred free,automation tasks for every new month,okay,so sign up right now then log in to,reach here on the dashboard and guys,here you have to create a workflow of,automation for that just click here in,this create workflow button and here you,can give a suitable name to this,workflow so here i'm giving the name as,recover,woocommerce,abandon,cards,via whatsapp all right,right so after giving the name like this,you just have to click on this create,button and you can see your workflow,page is loading up here and on this page,guys you will find the trigger and the,action so this these are the basic,building blocks of this automation so,the trigger is the happening of an event,which is going to trigger or start this,workflow so it is saying here when this,happens,and action would be the response towards,the trigger so it is saying here,probably connect do this all right so,here first of all we need to set up the,trigger and in our use case the trigger,would be abandoning of a card from your,woocommerce store okay so,set up the

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Recover WooCommerce Abandoned Carts Using WhatsApp - Interakt (A Powerful Tool)

Recover WooCommerce Abandoned Carts Using WhatsApp - Interakt (A Powerful Tool)

would you like to increase your,woocommerce store sales but don't know,how or are you someone who is struggling,to provide seamless shopping experience,to your customers if your answer is yes,then this video is going to be very very,helpful because in this video i'm gonna,show you how you can boost your,woocommerce store revenue how you can,improve the customer service with the,most tried and tested method your,favorite messaging platform whatsapp see,driving a potential customer on your,ecommerce website really takes time,money and resources you spend thousands,of money on ad campaigns but what if a,customer comes to your website he,explores the products but actually he,doesn't make any purchase the result is,total loss or just imagine a potential,buyer comes to your website he likes a,few products adds them to the card but,unfortunately he fails to make the,payment leaving the cart abandoned,before the final checkout although there,could be any reason for the payment,failure but the sad truth is that you,have lost a potential buyer and a sale,right now what if i tell you that there,is a perfect solution that can help you,to overcome these challenges by,integrating your woocommerce store with,the whatsapp and you can convert the,visitors into the paying customers,interact is a great tool that can help,you engage customers with your,woocommerce store it is owned by,geohaptic company and is built on the,official whatsapp business api interact,is the most popular platform through,which you can send whatsapp,notifications to your customers for,recovering abandoned carts sending,product catalogs orders payments updates,discounts offers alerts and much more in,a few simple steps manage all your,customer communication across different,teams using multiple devices and all,this is possible with just a single,whatsapp business number but remember,the customers must have opted in for,receiving whatsapp notifications don't,spam or else your number will be,terminated interact has a very clean and,user-friendly interface that lets you,create highly converting whatsapp,approved templates in just a few minutes,let me show you how easy it is to create,your first whatsapp template this,whatsapp template has an catching,headline a simple short message,including customer name a call to action,custom button here we have a buy now,button and a customer support link the,buy now button takes the customer to the,exact same product page which he was,looking to purchase earlier so are you,ready to accelerate your business with,woocommerce using the whatsapp business,api just go ahead sign up with the,interact and start your free trial today,all you need is a verified facebook,business manager account and a new,number for whatsapp business,registration the free trial link has,been provided in the video description i,hope the video was helpful please like,this video subscribe the channel and if,you have any queries or question just,leave in the comment section i will,defini

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PrestaShop WhatsApp API - Recover Abandoned Shopping Carts with WhatsApp

PrestaShop WhatsApp API - Recover Abandoned Shopping Carts with WhatsApp

hey this is a video,to explain and to share,as clearly as possible how to automate,your,notifications,shopping carts etc with whatsapp,in prestashop 100,automatic 100,running,without you doing any manual work,we are going to see also how you can,send messages,to your customers but first we are going,to explain,how to share,and how to,automate your messages,to your customers using whatsapp api,this is the this is the module we have,create for prestashop you need to,download and install,this module uh we have some videos,explaining how that works but this is,the first step you need to do,install the module,then you activate the module,and here is where you add your api key,your whatsapp,api key that's it,and then,you need to define,which templates,you are going to use,per order status,new processing cancel complete,this is something you can configure,per order status consider each message,is going to cost you money very little,but each message,you,send cost money so you need to define,which ones are important,and this one this one is is the one we,think is the most important is,recover abundant cards this is when you,want to send a reminder to the customer,they have an order,and complete or they can,finish their order or whatever you think,is important for you,and finally you can,include the widget this is something you,can add in your widget to finish the,setup,what you can add in your templates you,know order id customer name product,names total,you know those are things you can,include in your templates to send the,message,where you configure,these templates you need to go to your,api key account,and,here you have an option to manage,templates,and here is where you can define the,template this is where you can edit the,template and where you can you know,configure the template change the,template translate the template anything,you need to do okay so this is something,you can configure here you can of course,add a new template,the same templates is another,thing you need to understand and you,need to,start using to automate your messages,this is this is how it works i mean if,you want to send,a notifications to your customers using,whatsapp you need to use a template,and these templates are going to be,approved by facebook you know this,button here,means we are going to send the content,to facebook facebook is going to review,your templates and you're going to,be able to send them that's that's,that's how it works,okay one once you have,once you have everything in order this,is going to work in autopilot you can,you know forget about it and this is,going to be this is going to be working,for you you know 24 7,and your customers what are what they,are going to receive is a message from,your,official account this is your official,a whatsapp api number so this is going,to be you know perfectly official with,your account everything and the message,is going to arrive to your users,automatically every,moment they do a purchase every moment,they'll,the

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Abandoned Cart Recovery Flow for Indian D2C eCommerce Brands Using WhatsApp

Abandoned Cart Recovery Flow for Indian D2C eCommerce Brands Using WhatsApp

How to recover abandoned cart from,your eCommerce store in express speed.,This is a proven growth hack that has,worked wonderfully well for our clients,in the Indian D2C eCommerce space.,So if you are an eCommerce business,,if you are an eCommerce professional,,do watch this video till the end.,Hi there.,My name is Antony and I'm your,host for today's episode of the,Conversational Marketing Show.,If you are new to my channel,,then do check out my community,Alpha Marketer Network.,This is a premium community where,e-commerce professionals, like email,marketers, copywriters, Facebook Ads,experts, Google Ads experts, and even,D2C brand founders hang out and interact,with each other to grow their businesses.,With the power of WhatsApp,conversational marketing.,The link to join the community,will be there in the description.,Do check that out.,So with out further ado,,let's start the show.,So, abandoned cart, this is,one of the lowest hanging fruit,for any e-commerce business.,So imagine what has happened.,The customer has clicked on the ad.,They came to your website,,they saw everything.,They went ahead and,clicked on the buy button.,They filled the form, and in the,last minute they decided not to buy.,, Maybe there is some objection.,so here is the common, boring,,abandoned cart flow that is,implemented by most D2C brands.,Again, it is mostly copied from the,US brands or the Western brands.,. Where email marketing is popular.,The first step is that we have a trigger.,That is when the customer abandons,the cart, and then within 30,minutes of the customer abandoning,the cart, an email is sent.,In some cases also, they send sms.,And it'll be a reminder that, Hey,,you have left the product on the cart.,You haven't completed the purchase.,Here is the link.,Click on the link and,complete the purchase.,That's all a simple reminder.,Then they wait for 12 hours.,After 12 hours, they send,one more reminder, and this,time they push some scarcity.,So this time they say, Hey, we have,saved the cart for you, but the cart,will expire in another 12 hours.,So make sure you complete the purchase.,That's it.,So even after the second reminder, if,the customer did not purchase, then a,third reminder is sent typically after,24 hours and in this reminder, the,customer is teased with a discount.,So the copy will read something,like this dear customer.,Your cart is still pending.,Why not complete it here is a discount.,Maybe flat, 10% off flat, 20% off,,whichever is is okay with the brand.,They give a discount coupon and they,push them to complete the purchase.,That's it.,So there is three or four email and,SMS follow up, and with that, the,abandoned cart recovery flow is done.,So fundamentally there are two big,problems with the current flow.,Problem number one is we make an,assumption that the customer has,abandoned the cart because they,got distracted for some reason.,That is the first assumption.,Assumption number two is,that we think maybe the price,was higher for the

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WhatsApp Sequences for Abandon Cart Notifications

WhatsApp Sequences for Abandon Cart Notifications

hello and welcome back to our videos,in this lesson we are going to learn how,to use whatsapp sequences to send,abandoned card notifications for our,e-commerce stores for this example i,have already created my whatsapp,templates,as you can see on my whatsapp manager i,have created five abandoned cart,templates here and let's check each of,the templates one by one so this will,become the first message,and as you can see i have created,variables here,so the first variable would be for the,first name of our customer,and this is for our store name for the,variable 2,and for the variable 3 it will become,the,purchase items as you can see here,2 pieces chocolate cake,and for the amount that is for the,variable 4 that's 20 usd,for the variable 5 it is the cart url,once the customer clicks this url they,will be redirected to their checkout,page where they left their items,and for the variables 6 and 7 that would,be for the,email and the phone number of our store,so that they can contact us directly so,it's really up to you how you create,your abandoned cart message,and once you want your abandoned cart,message to have variables simply click,the add variable on your whatsapp,template to add these variables and,later we are going to configure this on,our ecommerce store notification so our,first message would be did you forget,something hi john we are from mac store,we saw that you attempted to purchase,the following blah blah blah when,submitting your template for review,it's highly advisable to add a sample so,that it would get approved easier,so that's for my first message the,second message would be this one hi john,we are from mac store earlier we sent a,message about your attempted purchase we,are resending this in case you did not,receive it so this is just a follow-up,message and this is how i created the,template,same as the first message i have added,variables here,okay i have added seven variables in,total so,let's inspect the third message,for the third message this is my header,we reserved your items for you,and same is true i have added the,variables so these variables are native,in whatsapp template when you create a,template,always use native variables from,whatsapp so that it gets approved easier,do not include any other variables,beside the native variable that is,supported by whatsapp,so this is my fourth message,i am giving 20 discount and i'm also,including a coupon code for this message,and for my last message,i am telling them that the coupon code,would expire soon and we are going to,give the reserved items to other,customers so this will become the last,message of our sequence once you get all,of your whatsapp templates approved you,can then use it for your abandoned cart,whatsapp notifications in your,e-commerce store so here i have five,messages all approved now let's learn,how to use this templates for our,whatsapp sequences,first let's go back to our mmio,dashboard and go to whatsapp we are,going to create a flow,okay,after tha

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