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Updated on Jan 24,2023

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RICH Returns - Shopify integration | E-Commerce returns management software

I'm Phil I'm Alan CEO of rich commerce and in this  video I'm gonna give you a brief overview of how  ,to integrate our returns management application  rich returns into your Shopify store in less  ,than a minute which is super easy so this is  the - what we provide you as a merchant when  ,you use over two turrets so first time you jump  in your lambda screen obviously do not have this  ,these returns doesn't just test returns that  I have in my system right here and the first  ,thing you're gonna do is you're gonna click on  brand settings and those two buttons will not be  ,on your page and this is because you do not have  filled out this information here if you fill out  ,these couple of fields those two buttons will pop  up and what they will do is they will give you a  ,customized return portal which is super cool it  looks super valuable super professional to the  ,customer and set up in a couple of seconds right  you can customize everything year let's just see  ,how you can integrate that into your Shopify  store so your enter your brand name right here  ,the store URL which is your actual URL there's  also the Shopify store URL which always ends in  ,my Shopify com it's important that we have it  because otherwise we cannot link to your store  ,correctly unique identifier which usually is your  brand name you can just input that in here your  ,contact email if there's any emergency from the  customer will always display this email address so  ,the customer can still reach you before making any  complaints or something like that you can upload a  ,logo and you can upload a background if you do not  want to have a background you can choose a color  ,that matches your brand this is so important I'm  always stressing this that everything you use in  ,combination with your store really put an emphasis  on making a consistent branding so customize this  ,portal that we provide you use all the options  and really customize it right you're just going to  ,click on save and then those two buttons pull up  you can first show the return portal right look at  ,it if you want to change something like background  or colors or something like that just go back  ,and change it over here click Save reload the page  and you can see those changes instantly life also  ,instantly available for customers if you offer it  to them which I'm going to show you next right so  ,we're gonna go back and we want to see our store  so I've here a developer store that's shopping for  ,provides as a developer it's not it's not super  nice I got to say right it mean it's pretty empty  ,so this should be your banner image and this is a  sample product this will be some story about your  ,brand like how great you are or how poor your  product is different than everyone else this  ,will be some kind of user-generated content for  example from Instagram some kind of slideshow or  ,something and here in the footer is usually the  place some amazon and most other big retailers o

The above is a brief introduction to Rich Returns

Let's move on to the first section of Rich Returns

RICH Returns - Customer return portal | E-Commerce returns management software

RICH Returns - Customer return portal | E-Commerce returns management software

I'm feeling the founding CEO for its,commerce and I'm going to give you a,brief walkthrough through our rich,returns return management application,for your ecommerce store this is what,you see here is essentially the main,page that a customer of your sees when,you use our returns application so the,page is completely customizable from,background image to text to other colors,and to email address and you'll have a,test order in your dashboard and you're,rich returns dashboard that you can use,to essentially test the flow yourself,I'm gonna give you a brief over flow so,I'm gonna use a test order it's one one,five one for me and this is my email if,you have any questions just email me,those questions it is exact address and,it clicks start a return what a customer,views would do and then the customer can,select products and for example for you,as a merchant you can exclude categories,you can put in custom reasons for the,customer you can do a lot of,customization in the backend so let's,just say the customer wants to return ok,what's trending medium shirt you know it,was just too small and to say too small,and the extra large shirt which was,essentially to a large quantities one,alright let's continue yeah well let's I,just want to have a store credit which,is also great for you as a merchant,because you don't route have to really,refund the money to for example the,original payment method also this screen,you can customize everything let's just,go with store credit and here you have,three different options you can say ok I,want to provide a prepaid return label,you can let the customer choose to,carrier for example if he's in the,foreign country or something like that,or you can say ok have a local store and,I want the customer to bring me the,product back to the store you can enable,or disable all options just like you,want let's just say we're going with a,prepaid return label,let's click Submit and then we're,already finished just says,congratulations send your items back to,us and you've finished since we've used,a prepaid return label and the,customer can directly download the label,here or track the order here let's just,go with download it opens to PDF label,directly with the customer address as a,from address and your merchant address,as to address customer can put that on a,package and it's ready to go,the customer can also track the package,obviously this is a test order so if the,package has already been delivered but,usually after like a couple of hours,when the label becomes active the,customer can track for example here with,us PS which relieves you from a lot of,inquiries I've been an e-commerce,merchant in the past for huge stores so,I would say a large percentage of all,customer service inquiries are regarding,like okay where's my return status did,you receive the package already so this,will greatly relieve you of those things,other than that the customer will also,be emailed the label and you can,customize all the labels you can

After seeing the first section, I believe you have a general understanding of Rich Returns

Continue the next second section about Rich Returns

RICH Returns - Prepaid return labels | E-Commerce returns management software

RICH Returns - Prepaid return labels | E-Commerce returns management software

hi I'm Phil and falen CEO for commerce,and today I'm gonna give you a quick,walkthrough of one of our amazing,features to streamline your return,process if you've got an e-commerce,store and you're using our returns,management application rich returns it's,about the prepaid shipping labels that,you can provide to your customers which,on the one side gives you as a merchant,and saves you a ton of time when,handling returns and on the other side,it gives you a great post purchase,experience to your customers so this is,our rich commerce rich returns,return dashboard that you have as a,merchant this is the returns that are,currently me let's say for example,pending and let's go to our return,settings and one features specifically,this is in the return methods section we,want to provide prepaid return labels,which means as you know from like Amazon,or Zalando or Zappos like the huge,retailers online they usually provide,you as a customer if you buy at them,with them they provide you some sort of,label that is either in the package or,that you can print out and then just put,in the package and return your purchase,if there's something wrong with it or,you purchased too many products one was,just small to large and you can do the,same thing which returns what I think is,a great benefit for your customers so,let's hit configure to to set this up,and we're currently using a service,called Shippo Shippo is one of the,largest or I think probably be largest,e-commerce I'm gonna go to right to,website over here provider off shipping,labels and let me tell you why this is,great so I've been an e-commerce,merchant for a long time I've scaled,huge score stores in the in the fitness,space and the problem if you're a small,store in the beginning even if you're a,medium size store score a story you,don't really produce the kind of volume,to negotiate cheap rates with the,carriers just as an example news pass,here in Europe it's more common,DHL or Dodger posts so what you want to,do is use a service like Shiva because,Shiva combines all the volume from the,merchants they have they have like,literally millions then they can,negotiate really great rates and,especially if you are starting out or,you've already negotiated rates you can,also use them with Shiva and just put,them into your account it makes it super,easy to track those shipments to provide,the customers with a PDF to your label,it's a really great service it's free to,sign up super cheap after that and all,the charges that are produced from the,return labels that your customers create,are also charged to this ship account,which is really convenient so what,you're going to do is you sign up I,already sign up so you're just gonna go,to the ship o dashboard and I created a,lot of test shipments obviously for our,returns application you can see here,from Steve blah blah blah so let's have,two settings because the first point,that we're asking you to set this up is,the so-called API key,the API key is essentia

After seeing the second section, I believe you have a general understanding of Rich Returns

Continue the next third section about Rich Returns

Setting up automated emails | RICH Returns | E-Commerce returns management software

Setting up automated emails | RICH Returns | E-Commerce returns management software

hi this is Phil from rich commerce and,in this tutorial I will show you how to,set up your emails and the first thing,before setting up the emails is to,understand why emails and the,communication with the customer is super,super super important when we talk about,returns and the reason is as you can,probably imagine if you produce self in,the shoes of a customer essentially what,the customer wants to do that he or she,paid you with their hard-earned money,and they returned two products but they,haven't received a refund yet right so,it's a pretty,bad situation in that sense that there,is not only like cool brands that handle,returns like you do now with rich,returns right like super transparent but,there like a lot of like more shady,brands or brain steps simply do not,communicate well with the customers so,the customers like left in the dark like,worse the products did they arrive,where's my money like when will I,receive that money so it's very,important for you to to push that,communication up one level right and,it's also from a business perspective,super important that you can essentially,decrease the amount of inquiries that,you have to your customer support,because what will happen if a customer,is left in the dark well they will,contact your support like one day after,they return two days after they return,like where is my return like it did get,stuck anywhere like where's my payment I,didn't receive any refund or something,so using these email settings and these,emails that we send out automatically,when the status of a return is changed,it's really really key all right so,let's jump directly into it so I'm in,their returns dashboard just head over,to the email settings tab and then we,just click provisioning visualization on,this select email and you see six,different statuses what I call them so,imagine like this so a return has a life,cycle just like a normal order on,Shopify right like a normal order and,Shopify it's like it's created then it's,paid then its unfulfilled then it's,fulfilled then it's delivered right so,there's a like a life cycle behind it,and the same is with returns so you,always a return always starts as a,pending return right then goes into,approved it goes into shipped when a,customer like literally ships it then it,goes into received when you or your,warehouse receives it and then it goes,into resolved when the customer is paid,back the money or exchanged the product,right and then there's also rejected,which would mean for example if the,return is in a pending state and you,look at the return or your staff looks,at the return and they determine well,this doesn't qualify or like,intentionally damage to products like we,want to reject the return so that will,be like the last status so in all of,this cases when you change the status of,the return to one of these emails here,or to one of these statuses then the the,matching email is sent out automatically,to the customer if you want that so for,most merchants I wo

After seeing the third section, I believe you have a general understanding of Rich Returns

Continue the next fourth section about Rich Returns

Shopify returns and exchanges (2022)

Shopify returns and exchanges (2022)

hi there hope you're doing great today,useful for bridge returns i want to show,you,some quick tricks to better process,exchanges which means,less time for you on exchanges more time,like working on the business also better,customer experience and also more money,in your business and less refunds right,so uh maybe this screen looks familiar,to you we're in google cheats and,i work with a lot of merchants that,process their returns in google sheets,right so their sheet will look something,like,order number,they might have something like customer,name customer email,uh something like,product one,product one,reason,right,and then i have something like product,one,resolution,right,and they have this for i don't know,five products or something right,which is,tough,it's doable when you have like one order,or i have two orders but if you have 100,orders or you're doing a thousand and,you're thinking about scaling your,business providing better customer,support this becomes,tricky at some point right then you,probably have something like,maybe like,send them a prepaid label like manually,by hand and something like,received,return right,and then they have to fill this out,right so order number customer name,at the end of the day it's a lot of work,for you you have zero data you you have,no idea why customers are returning the,product right return reasons are not,standardized like each customer does not,see them cannot select them or something,uh,exchanges are not standardized which,means you're losing huge amounts of,money because it's super complicated for,customers first to get in touch then,check on your inventory then basically,discuss a possible resolution for an,exchange,and i want to show you a better way to,do this right,so we have a very popular app on the,shopify app store right so shopify is,place where you can install applications,uh it's called rich returns,uh you can take it for free for a spin,um we have a free trial,and you get a lot of different things,when you install the application right,so you get one central dashboard where,you can,let's jump in here where you can see and,manage all your returns right if you,have staff you can give them access to,the dashboard and they can process all,the returns in a central place right,it's not like going into the shopify,dashboard and clicking,return started for your customer like,the customer literally goes,and makes the return themselves right,i'm going to show you this next so the,second part of rich returns is the,portal that you receive as a merchant,and it's completely branded your style,right,and you can directly integrate this into,your store right so for example you can,change the logo you can change the,background,image you can change all colors you can,change the text right so it really looks,like it comes directly from you right,and it's open 24 7 right so the customer,does not need to reach out to you and,ask like hey uh,you know i want to make a return right,or i want to exchange a p

After seeing the fourth section, I believe you have a general understanding of Rich Returns

Continue the next fifth section about Rich Returns

Shopify Return App - Return Analytics Reports - Rich Returns

Shopify Return App - Return Analytics Reports - Rich Returns

hi philip from richard returns hope,you're doing great i want to give you a,quick walk through on our,new reporting and transaction so,you've probably come from the dashboard,and we've divided dashboard into,main kpis that are on the return level,and we've divided dashboard into,basically an item-based kpis there for,example refunds exchanges store credit,based on what your store offers to,customers for returns,so you can see these little graph,science basically uh what we're trying,to improve is give you a better idea of,like,patterns right so specific events in,your business will influence,what happens on a return level in your,business for example if you introduce,new products that might have for example,defects or something like this,it's very easy if you look at it,visually to spot certain defects let's,say you have a new product launch in,june,and you realize that your amount of,exchanges,explodes mid-june or end of june,it's probably a good indicator that,something with the product might not be,right,for example if you're selling clothing,it might be the fit,of the pants right if you're selling,electronics something might break,right and it's a very easy way to spot,things and then make a big decision,that drives your business be it on your,product team be it with your,manufacturer,so you can spot on a return level you,can also see,trends for different return methods,right so we have refund exchanges store,credit and you can also then compare,them right and see if like,one is like an outlier if the others are,basically,behaving normally and if you now want to,drill into,into this further you go into our,reports,and reports really give you,a way to drill down on what exactly is,an issue with,a product for example right like why are,customers really returning a product,and gives you intelligence on this right,so the first thing would be to do this,on a high level right so do this on a,product level,so you have products you have variants,per product and,you can see a high level overview over,here right so we group,the most selected return reason per,product for you and then,um group them in descending order what,you will,see in working with a lot of merchants,what we see is that usually,you have this 80 20 rule where like 80,of your returns are caused by a very,very small set of products,right and if you want to drill down,further we go into variants,and we then show you obviously this by,this specific school right or the,specific variant depending on what you,have set in shopify,and you can see exactly like what,schools or like what variants,are causing the most returns right,so as i mentioned usually you have this,80 20 distribution so very very few,variants,um across a lot of returns so it makes a,ton of sense to really look at the,return reasons that that people are,uh basically expressing because it,usually signals some sort of issue right,if you're selling fashion as i mentioned,it's usually some,something with the fit and might not be,

After seeing the fifth section, I believe you have a general understanding of Rich Returns

Continue the next sixth section about Rich Returns

Prepaid manual return labels | RICH Returns | E-Commerce returns management software

Prepaid manual return labels | RICH Returns | E-Commerce returns management software

all right this is full from rich comers,welcome back to a tutorial hope you're,having a great week,let's get right into the tutorial this,is how I wanna see and look at prepaid,return labels by a manual basis right we,also have the option for automatic,prepaid return labels but in this video,we especially specifically want to go,through the process of uploading a menu,or turn label and then also sending it,to the customer rate so other with the,return settings tab over here we head,over to return methods and we have the,automatic option to which we do not want,to cover here it's covered in a separate,tutorial we want to focus on the manual,option manual means you upload the label,and it's sent to the customer then,automatically so we enable this option,just head down had to save it's enabled,and now we want to see how we can get,this to the customers so head over to,email settings and go to the approved,return right so essentially what we want,to do is when a customer submits a,return it goes into the pending status,and from there you can then look at the,return either like approve it or reject,it,and while approving the return you can,upload a label Dennis tenet that is sent,automatically sent to the customer right,so let's do this,activate this email right sent this,email to customer absolutely we want to,do that at the email subject already,filled something in here here's a return,label and then we give them a thumbs up,and the unite content let's do it a,little bit more personal and pull in the,customer first name right so let's say,hi follow these three simple steps to,return your product and let's say one,download your prepaid label from from,here and stick it to your box,all right and then we want to grab the,manual label download link right when,you upload your label which I will show,you in a minute then essentially we grab,that that PDF you uploaded or the image,you upload it and we'll put that into,the email right so the customer can,directly download it,don't you prepaid label from here and,stick it to your box right so we just,put in the variable and when the email,is sent out we will replace that,variable it's also called a dynamic,variable with well your shipping label,right step 2 I like to pack everything,neatly,and what is it called like close the,package like seal the package I'm,actually not really sure let's just say,pack everything neatly everything neatly,okay that's it three and then bring the,box to your post office right after we,have received mm-hmm your package we,will if you do for example exchanges or,if you do refunds we can conclude after,we've received your package we will say,handle your return according to your,instructions if you for example only do,like refunds you can also say something,like we will like refund you within,three working days or something which,gives a customer better understanding,how long that process takes but and then,you say something like no no past happy,sucks team like what just like an

After seeing the sixth section, I believe you have a general understanding of Rich Returns

Continue the next seventh section about Rich Returns

Language Customization Feature | RICH Returns | E-Commerce returns management software

Language Customization Feature | RICH Returns | E-Commerce returns management software

hi philia from rich returns I want to,give you a very very quick introduction,into our new future language,customization which i think is super,cool working on this for last month and,it's now live when you see this video so,let's just jump directly into it the,translation feature that we usually give,you in the languages on the basic plan,means we give you all anguishes we have,currently 11 languages we're adding new,languages frequently but essentially,what it means is the same way as for,example Amazon all the big stores do it,we automatically detect the language for,your customer meaning for us stores for,example most of your customers will be,half English in their browser set and,that will display the English language,to your customer right if you have a,Spanish customer we will display the,Spanish language which is pretty cool,because customers ultimately have,control over what they can see right,that's what we give you on a basic plan,and for our bigger plants it was a much,requested feature from all like bigger,merchants and oppressed merchants they,want to customize the entire experience,rights so they can give their returns,pull the brand's voice that their entire,store has so this is no life if you,click on customize you can see your,screen here and compared to the other,one where we have like 11 languages that,are pre-populated we also give you like,all the other languages right that you,can be taught Korean you see like here,Japanese Icelandic you can add the,language yourself or use one of the,languages here let's just pick for,example English and I've activated this,language and I've made it the default,language right so you can pick like,multiple languages let's just say,English to Spanish and make English,default language which means that if,there's no other language available,let's say someone with like a French,browser comes to you we will display the,English language right,which means you as emergency can take,complete control over the process sure I,think is super cool let's just as an,example so this is the returns poll that,we're going to customize,let's just say for example the brand,here that's called jimbros lets us say,not just say like returnest door which,is generic let's just sing return to,jimbros store right just hit save we can,load that portal and you can see our,Turner Jimbo story okay other than that,let's just say for example inter instead,of returns and exchanges let's say a,returned portal and I already read we,have already set this so um if you using,a software like usually it just says,like please enter a valid order number,like this please enter a valid order,number just hit save mm-hm,so if we for example I don't put,anything please and are valid or number,so it'll be nicer as you've seen before,to have like a hint or something so if I,copy paste at what was there before hint,like use the order number from your,confirmation yes something like that,right let's just reload that like and,now you see like hi

After seeing the seventh section, I believe you have a general understanding of Rich Returns

Continue the next eighth section about Rich Returns

Testing a Shopify Return | RICH Returns | E-Commerce returns management software

Testing a Shopify Return | RICH Returns | E-Commerce returns management software

hi this is phil from rich commerce,welcome to your new Cheetara i hope,you're having a great week when you,watch this video so let's get started,and this video targets a question that,we received like a lot and customers,important that it's like how can I test,a return right so let's just do this,it's probably like a process of two,minutes it's pretty simple so you're in,your returns dashboard the and you have,already went through the three steps to,enable your customer returns problem,which is on the brand settings let's,just check it out okay this is like our,testing portal but now we don't have a,return to test right so you jump back,into your Shopify store this is a,development store that we receive from,Shopify as developers so all the data in,here is let's say it's fake right so,it's not really real data but let's just,create a sample order what I would say a,test order you go to orders and you say,create order right,and next up you just search for some,products let's just say browse and at,the blue silk tuxedo and small add to,Waterman and let's do another product so,it's a little bit nicer to test it all,products and let's go down to classic,leather just reach in a little over,jacket in the medium all right,let's mark that as paid it's important,so we have some real products that we,could test right,did you receive 71 outside of Shopify,absolutely create order and now we,marked it as well that's just a -,shipping address and as I do not know,any addresses in the US by heart and,what I like to do let's say McDonald's,and then have a break just as an example,it's important on this order especially,if you use want to use it or prepaid,shipping live instead you have a correct,shipping address I'd just say from Steve,address so we fill it in suck yeah no,it's not driving in this case let's just,say United States the state is New York,and that's right New York that's it,safe so we got a real shipping address,and we need to a contact let's just say,email this feel bad think you can do two,things but let's just ski minor flat,risk-averse CEO phone number not really,necessary and that's it mark is,fulfilled and we don't want to send it,to our own that's it,now we essentially have our test order,that we can run through our system and,can use to see the process right did it,fulfill not really sure let's see I,think now it went through yep absolutely,so three important things at a product,at least one at a real shipping address,and the third is and your own email,address because then we receive the,notifications that you set under the,email settings if you have enabled them,which I highly recommend which means you,can check how the templates that you,created look like in real life,let's just do it one one five six and my,email address is obviously Philipp ruch,commercial co 156 and we'll check that,out and there we go,it's exactly what we had to blue tuxedo,and the clever jacket and medium and,then you can just go through the process,din fitta small

After seeing the eighth section, I believe you have a general understanding of Rich Returns

Continue the next ninth section about Rich Returns

Integrate Returns-Portal | RICH Returns | E-Commerce returns management software

Integrate Returns-Portal | RICH Returns | E-Commerce returns management software

hi this is phil from rich commerce,welcome to this tutorial hope you're,having a great week today we are looking,at how we can integrate our customer,transport into your store this is,obviously they advanced tutorial I would,say and there's two ways you can,integrate our portal into your store,right one is a very simple way you go to,your brand settings after you've run run,through the the initial steps when you,first install the app to to activate the,portal you click on show portal and you,have your port right it's still on our,domain in the sense it says localhost,because this is our local development,version but or a life store yes you can,see here it says return start rich,Commerce don't see all right so I think,this is great from multiple perspectives,so customers are very used that shops,use specialized companies and a lot of,times this is a carrier for example UPS,USPS DHL they have four own portals,where customers can like print their,labels so customers are very used to,using like a dedicated provider for to,do this and if I look at myself for,online shopping I find it great that,like a company tries to really like,improve the process and it's clear to me,as a customer that a company cannot do,everything like make great products make,a great customer service build a huge,infrastructure for their own returns,management solutions so if I'm a,customer and I buy an online shop them,I feel pretty kinky off pretty good,if I see that a user dedicates that,provider it so I think this displays a,lot of trust I mean it's the easiest,solution you simply go to settings and,you copy your your triple link and you,put it inside the store and if you see,this in the tutorial sections of the,rich returns dashboard we have a,dedicated tutorial on how you can put,this for example in the footer or you,can the same thing as in the navigation,on top of your store super super simple,takes it like a minute to do right,so the second thing you can do is you,can put our portal inside your store,using an iframe for anyone who is not a,developer an iframe super easy explained,I'll show it to you in a minute I have,to make one disclaimer right we can help,you do this but there is one thing that,we cannot control and that is your theme,you use right so what I'm gonna go about,to show you it'll work unlike 99% of all,Shopify stores or let's just say the,majority of Shopify stores am and then,there might be like a theme where the,developer has been doing sloppy work and,they are handling the iframe in a,different way and then our layout,somehow gets you know mashed up so just,to recap on the majority of stores this,solution will just work out of the box,right the layout will be beautiful just,like we have seen here when you use our,portal like this right it's made for,being like what an extra page but there,is the slight possibility that it's not,working like that and if it's not,working like that please do not reach,out to us to help you do this because we,do not know

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