POWRful Customer Comments

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Top 10 Customer Feedback Questions to Improve Your Business

is your customer service top-notch are,your product features the best in the,business,if you don't know the answers to these,questions you may need to collect,feedback from your customers with,customer feedback you can learn who your,customers are what they want and what,problems they're facing,in this video i'll take a look at the,top 10 customer feedback questions and,the best practices for collecting,customer feedback,hello it's kara with boast when it comes,to customer feedback surveys there are,so many questions to ask in fact we've,compiled the list of 75 customer,feedback questions to ask your customers,these questions are sorted into 17,categories based on the information you,may need to collect these categories,include questions to improve customer,service solve problems improve product,or service understand your customers,learn about competitors and more i'll be,covering the top 10 questions to ask but,if you'd like to take a closer look into,all 75 questions and the categories be,sure to check out our free resource in,the description section,let's get started with the top questions,these questions address every aspect of,the buyer's experience the answers you,receive will provide you with the,essential information you need to make,the most impact on your business number,one how did you hear about us,this is an excellent question to,determine how your customers are finding,you this information is helpful to,influence where you spend your time and,money with advertisements number two,were your expectations met unmet or,exceeded you can clarify this question,to a specific interaction product,service or feature this question is all,about perception and how your customer,feels their expectations were met or not,met did our employees or customer,service staff help you and how if your,customers interact with your team you,want to know how that experience went,this can be done with an automated email,after an interaction with your staff or,it can be included in a general customer,feedback survey number four what if any,products services or features are,missing have your customers needs been,met this question will help you,understand what your product or service,may be lacking if you're looking to,understand how you stack up against the,competition,this may be a particularly good question,to ask number five what did you enjoy,most about your experience what do,customers love about your business is it,the customer service the product this,question will help you narrow down the,elements your customers enjoy when it,comes to working with your business,number six how would you describe your,experience in our store or on our,website it's important to understand how,your customers experience their time in,your store or on your website this,open-ended question is great to,determine if there are any areas or,elements that need to be improved number,seven on a scale of zero unlikely to ten,very likely how likely would you be to,recommend us to friends o

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Customer States Compilation (The Best of 2022) | Just Rolled In

Customer States Compilation (The Best of 2022) | Just Rolled In

hey guys welcome to a new  episode of just rolled in,customer States fuel leak,I'd say it's a fuel leak,customer States when turning left and rolling  the passenger window down the door opens,and this customer just came in because they can't  close this tray on the vehicle they just bought,um let's see if it's open first okay it's open all  ,right so let's go in because  it won't close when we lock,you can't tell me you've ever seen that  before that's the first time I've tried  ,the key because I always have the unlock  and lock I've never seen that before,this vehicle came in as the radio wasn't working  the technician removed some trim to access the  ,fuse box and noticed that the interior  of this vehicle was saturated with curry,customer States AC blowing warm,well that was easy,customer States it sounds like a  cowbell when he drives over bumps  ,the customer later found out that  his friends pulled a prank on him,and this customer's concern is that they  have a noise after they installed a new  ,power steering pump the customer  ended up cutting out a piece of  ,the frame because he said there was  no room for the power steering lines,all right today we have a 19 Chevy Silverado with  40 000 miles on it in for a uh large evap leak  ,so let's just let's just take a look,huh,forgot to take that out,customer States they were just pulling out of  their driveways and their car stopped moving,got it yeah,customer states that they heard a pop while  ,driving and then it started to  smoke and then stopped working,the mechanic said the customer  declined further diagnosis and  ,said he was going to leave the vehicle  at the dealership to get repossessed,customer came in for a tire repair,customer States the vehicle they just  bought has a noise in the front end,customer States his ATV shuts  off every time he turns right,his customer's car surprisingly drove  to the shop and their complaint was  ,that their engine was making a funny  noise the customer told the technician  ,he only puts oil additives in  his engine and no engine oil,this vehicle just came in for  an oil change and the customer  ,did not mention anything about these bullet holes,and this customer came in to get new brake  rotors installed because his were shot,customer states he just  wants his control arm fixed,customer States noise under hood,I uh I don't know what to say,this vehicle was towed to this body  shop after the driver hit a guardrail  ,the technician said the driver didn't  sustain any serious injuries and was  ,towed to his body shop so the customer's  insurance company could take a look at it,customer States they replace some brake  lines but now he can't get a firm brake pedal,customers States their dipsick broke and now  their vehicle won't start the technician said  ,the dipstick managed to wrap itself around  the crankshaft sprocket and dislodge the  ,timing chain causing the Pistons to hit the  valves and the timing chain guides to break,customer States the rear

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Customer Review WordPress Woo plugin by CusRev

Customer Review WordPress Woo plugin by CusRev

what's up sass masters my name is george,and today we're going to check out,customer reviews plugin which is a,wordpress plugin that expands,woocommerce review system now this lets,you add for example a review reminder so,when someone purchases,you get an email in certain time of days,to remind you to do review,it expands it also to create a coupon,system where if someone leaves a review,they get an additional coupon by leaving,a review and it also expands the review,box by adding for example if you need to,add images,if you need to add for example was this,review helpful box like yes and no,and a lot a lot of other things more so,let's check this out on my desktop and,show you,if it's actually something that you,might want to use now heads up,there's a free version and a paid,version but in my personal opinion,i think the free version is actually,pretty powerful so check it out,those links will be in the description,so let's jump into my desktop and check,it out,right now all right before we jump into,my wordpress site i want you to check,out their site to see all the features,that this plugin has,and also see that comparison chart,between the free version and the paid,version just to see what fits you best,also check out their wordpress,installations that i think are pretty,this is a pretty solid company,that has over 20 000 installations and a,rating of 4.5,or higher so that's pretty good okay,this is my wordpress site and,obviously i've installed woocommerce,already and i created a test product,right here,so by default woocommerce gives you this,little section that's reviews,and that's all you get all right nothing,special about it and it's pretty simple,and,straightforward you don't also have a,review menu right here but that's going,to be added when we add this plugin,so i want to show you from zero because,i want to show you how easy this,actually is so i'm going to add a brand,new plugin right here so it's in plugins,add new,let's search for the plugin which is,customer reviews plugin,and it's going to be this one right here,so we're going to install right now,and as i told you before 20 000 plus,installations,that's a whole lot i wish i had that,many customers even if they're free,or paid i wish i had that many customers,just to get all that feedback and things,i need,okay so that's installed and what,happened is it added a brand new menu on,the left,which is this one right here the reviews,now we have a special review section,with this so we can check out all the,reviews that were made right here,the reminders that were sent out or if,you want to send out and,the settings this is where we're going,to get started because it's the most,important part right here,and like i said before this does a lot,of things and one of them is,reminder for the customer to review so,this is really important because you,want people,first of all coming back you want people,to actually review your product that,they purchased,because that gives more credibili

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Customer Feedback Systems

Customer Feedback Systems

we are with professor Jochen verts and,York and one of the themes you've always,talked about is the importance of,getting close to your customer listening,to your customer and then taking what,you learned from your customer and,getting everybody in the organization to,listen on it and act on it - so these,customer feedback systems or,feed-forward systems in one of the,world's leading experts tell us one of,the key points we need to have in mind,about this let me start with a quote,from Jack Welsh,the former CEO of GE yeah and he he that,said something to the effect our,competitive advantage is really two,things number one we listen better and,faster to our customers than the,competition and the second is we are,faster at translating that learning into,action into improved products and,solutions right so we are better at,listening we are better and faster at,implementing implementing so we run,faster than competition right but then,you contrast this to what Steve Jobs,said he said look you know I don't do,customer focus groups customers don't,know and as the and and Henry Ford is,famous for this quote he said if I had,asked customers what they won they would,have said a faster horse right meanwhile,he's building a car he's been car who is,who is who is right right ger Apple here,in this case yeah and of course I mean,both are right yes I mean if you are,working on an absolute breakthrough,innovation that doesn't exist yet your,customers wouldn't be able to tell you,like putting a thousand songs into your,pocket with an iPod yeah how do they,know how they will use this and what,they like about it yeah absolutely right,but on the other hand if customers,already used something every customer,will be able to tell you what do I like,about it what they love about it and,what don't I like about it right so then,you know what you'd need to do to cement,the strengths of what you have but to,also work on the weaknesses so both are,right so I mean it's very important when,you think about feedback systems what,are your objectives what you want to do,with it right and so most feedback,systems are really here to do continuous,improvement continuous learn,they're not here to do the next,breakthrough innovation that you have to,do in your own think tanks and outside,of a feedback system a feedback system,listens to existing customers about,existing processes and products and,services you have out there and they can,tell you what they love and don't like,about it clear now so this so there are,a number of sort of objectives even in,that space number one is I want to,improve number two is I want to,benchmark this benchmark means against,competition over time against teams,across processors I don't want to,compare something here it could also be,I want to bring the voice of the,customer inside the organization to have,a more customer centric organization and,another one would be hey I want to use,feedback to drive continuous change so I,build a culture of change and

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How To Create The BEST Year of Your Life

How To Create The BEST Year of Your Life

hello beautiful souls and welcome back,to my channel I am so excited to get,into today's video with you this is all,about how to create your best most,extraordinary year yet so how can you do,this what are the steps and if you want,to hear a special announcement,definitely stick around to the end of,this video and I will give you a very,special announcement so grab your tea,grab your coffee let's have a,conversation about how to create,your most extraordinary year so step,number one to creating the best year of,your life comes through reflecting on,the last year that you've had what were,the high points what were the low points,what were all the things that happened,and didn't happen in this last year for,you did you have certain goals that,didn't manifest and then reflecting on,why,why did we have these low points were,there certain patterns behaviors habits,that we had that contributed to certain,things not happening or towards things,that did happen so reflecting on both of,these different sides of the coin is,going to be very important into,transforming the next year of your life,so when we reflect on these things we,may start to discover certain patterns,habits behaviors or other things that,are causing us to not get to the,destinations or to the goals that we're,wanting to create in our life so we may,start to realize a pattern that,maybe we get really down on ourselves,and we demotivate ourselves we take away,our energy and our motivation and our,our drive because we start to get down,on ourselves like maybe that's a pattern,or habit or maybe we're realizing that,we keep perpetuating an old Behavior or,habit that leads us towards the low,points in our life you know and and,we're starting to realize like maybe I,don't want to repeat that anymore,because that wasn't something that,really creates the best of times for me,right so when we can reflect on these,things we can start to see and make,choices to make change over the next,year,and you can even ask yourself like if I,don't change these things what is my,life going to look like if I choose not,to change these things and sort of,having those more honest conversations,with yourself can help you really start,to see what it is that you may need to,change over this next year that'll be,vital for you to have the best most,amazing extraordinary year of your life,and when we reflect on the good things,that happen for us this is where we can,start to ask ourselves okay what did I,do that caused that how do I create more,of those positive experiences in my life,what are the goals and things that did,work out for me what did I do to attain,them what was that Journey like and how,can I learn from that and start to,implement that more towards my other,goals that I really want to achieve in,this next year so,those are all some really powerful,important things that you can start,doing through the process of reflection,on your last year and begin implementing,those things in this next year the,second p

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Best Practices -- Resolving Consumer Complaints

Best Practices -- Resolving Consumer Complaints

Bernard we still have some more people,login in but we're going to go ahead and,get started welcome everyone to today's,title topics webinar this is alt A's,free 30-minute presentation that we,offer each month to communicate,important industry information with our,members I'm Jeremy yaoi altos director,of communications and today we will be,discussing the seventh pillar of Altus,title insurance and settlement best,practices which deals with adopting and,maintaining written procedures for,resolving consumer complaints we've had,pretty good interest for today's webinar,had we had more than 300 people register,so this is definitely an important topic,to be Scott discussing before starting I,just need to touch on a few housekeeping,items a copy of today's presentation was,emailed earlier today to all registrants,if you didn't receive it or if you,registered in the past couple of hours,please email me at je yo e at alt a org,and I will get a copy to you all,participants are muted for today's,presentation if at any time you have a,question please use the chat box,function and we will address questions,at the end of the webinar and as an,added benefit today's presentation is,being recorded after its processed the,recording will be available on altars,website and web page is alt a org /title,topics again that is alt a org /title,topics I need to thank softpro for,sponsoring our title topics webinars for,2013 their support allows us to continue,providing these educational,opportunities free of charge now with,that out of the way I like to introduce,today's expert speakers first we have,Terry Miller the corporate operations,officer for HP wilkinson title company,in Illinois also joining us we sorry,Terry that's okay i was just saying hi,all,joining us today is Alison graefe who is,senior agency services services analyst,for old republic national title,insurance company hello Allison hi there,Alison could you uh kick ass off for,today's webinar and dig into the to the,seventh pillar of the best practices,sure can thanks Jeremy I want to thank,al ta for putting on this webinar series,for members it helps all of us to stay,close as things evolve in an industry,that seems to be ever-changing at the,moment and also want to go over a few,housekeeping items on behalf of Terry,and me the thoughts views suggestions,and recommendations made in this webinar,are our interpretation of best practices,and each company should carefully,consider how it wants to handle best,practices also want to point out that,alt a has recently launched its best,practices version 2.0 many of you have,probably seen some of the emails,circulating from alt a on this you,haven't had a chance to look at it or,don't know where to find it you can go,to a LGA's website alt-a org backslash,best practices and then click on title,insurance and settlement company best,practices and that version that there is,the latest is there 2.0 version there,are a few changes worth noting and it,was very timely a

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How to Get Product Reviews That Convert Customers

How to Get Product Reviews That Convert Customers

When it comes to marketing your products, not even the most brilliant copy can compete,with positive customer reviews.,Just one thing: How do you get customers to give reviews?,Hey everyone!,Welcome to the Oberlo YouTube channel, where we dig into all things dropshipping and ecommerce!,I’m David, and today it’s all about customer reviews.,We’ll go over how you can get your customers to do your marketing for you,We’ll look at five tips for generating social proof for your store,And we’ll wrap up by looking at some apps that will do some of the heavy lifting,Let’s do it.,First off, what are we talking about when we say product reviews?,Product reviews are those short but oh-so-valuable testimonials that customers write about their,experiences with your products.,They are awesome because they don’t come from the supplier, and they don’t come from,you.,They come from customers, the people who made the purchase.,And whether we like it or not, customers are PROBABLY more trustworthy than store owners.,After all, what’s more convincing: You saying that your products are great, or a satisfied,customer saying that your products are great?,Exactly.,When shoppers see authentic customer reviews on a website, they feel like they can trust,your brand.,Research shows that about 90 percent of customers are influenced by the reviews they read.,So if your store has positive reviews, you can land more sales.,Alright, so customer reviews are super valuable.,Got it.,Now, how do we get more reviews, and better reviews?,Here are 5 things to try.,[1.,Ask your customers to review your products.],Straight up asking your customers for their thoughts is THE most effective way to get,reviews.,According to Search Engine Land, about 70% of customers will leave a product or business,review when asked.,So just be honest.,Tell your customers it’s super important.,They’ll understand and, if they’re satisfied, they’ll probably help out.,It’s best to ask for a review shortly after a customer has received their product.,If you contact the customer six months later, they may not be as excited about the product,as they were when they first received it.,And if you want to give them a little extra incentive, you can offer a discount in exchange,for a review.,There are apps that’ll automate that for you.,[2.,Add photo reviews.],Photo reviews are super effective.,Seeing a picture of a customer with your product is marketing gold.,So if a customer posts a photo on social media, contact them and ask for their permission,to use their photo on your own social media channels.,Chances are they’ll be as happy about some facetime as you are about the social proof.,[3.,Offer free samples.],You can grow your reviews when starting out by offering free samples.,Identify people who are interested in your niche, and ask them to take a picture with,their free product and leave a review.,Go ahead and do some market research while you’re at it.,Ask if they like the look and feel.,Ask what would prevent the

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Top 10 Best Stand Mixers In 2022- Consumer Reports Reviews

Top 10 Best Stand Mixers In 2022- Consumer Reports Reviews

hi guys are you searching for the best,stand mixers Consumer Reports,confused with too many options,if that is your situation you have come,to the right place,this is your ultimate guide to buying,the stand mixers Consumer Reports,we understand how much of a hassle it,can be to go through thousands of,reviews when you have too many options,so leave all your worries check out this,ultimate guide and make a hassle-free,purchase decision,so let's get started,umber 10 is an1 and 10l capacity the,kitchen food mixer attachments include,One Flat beater one dough hook and one,whisk,with pouring shield of The Mixing Bowl,prevents splashing and falling dust,all of these accessories are made of,stainless steel 304 and dishwasher safe,for quick and easy cleaning,10 cutie large capacity can meet your,enough needs to mix for 0.8 to 2.2,pounds dry dough in one go,performance switch lock function,indicator function gear planetary,transmission structure headlift function,high power low noise High beat rate,can be used continuously in Max 20 to 30,minutes one time,motor and stepless speed control the,product uses high quality integrated,digital circuits the machine rotates,smoothly and the power of the motor is,greatly exerted while saving energy,it has double overload protection,protection against excessive current and,motor overheating,and it has been tested for reliability,and safety before leaving the factory,please use it reasonably and rest,assured,the stepless speed regulation makes the,speed adjustment more worry-free and,convenient,application applicable occasions are,commercial and home kitchen Leisure Food,Factory restaurant pizzerias and,bakeries Etc,appearance design and reliable service,designed to meet the requirements of,Environmental Protection and energy,saving the whole machine is made of,stainless steel the appearance is,beautiful easy to clean and durable,number nine Universal for pouring great,for stand mixers attachments prevent,ingredients like flour from splashing,out of mixer bowl for stand mixers,attachments made from premium,transparent food grade density plastic,will not Bend during the long term using,sturdy and durable easy to put for,pouring on top of mixer Bowl to prevent,ingredients outs while the mixer is,mixing on high less messy and wasteful,keep your countertop clean adding wet,and dry ingredients into mixing bowl by,using,pouring including flour batter sugar,cigs and hot liquids prevents scatter to,the edges of mixing bowl easy to put on,and off to snap two slots of kitchen,mixer Bowl pouring onto top of the,mixing bowls will not obstruct the way,of the paddle rotation and won't,interfere with mixing process Universal,for pouring great for stand mixers,attachments prevent ingredients like,flour from splashing out of mixer Bowl,easy toe put for pouring on top of mixer,Bowl to prevent ingredients,alts while the mixer is mixing on high,less messy and wasteful keep your,countertop clean adding wet and dry,ingredients into mixing

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Freshdesk Review 2022 | Best Customer Service Software

Freshdesk Review 2022 | Best Customer Service Software

freshdesk review best customer service,software hey guys welcome back to the,youtube channel in this video i'm going,to be giving you guys a review of,freshdesk and how it works and a overall,general overview and we're going to go,over the freshness platform i'm going to,show you guys what it looks like what,it's going to function like and i'm,going to be telling you my personal,opinion on freshdesk and whether or not,it is one of the best crm tools to use,in the present moment so let's get into,it now freshdesk is super popular for,crm and there is a reason why because it,is so good i'm not flattering freshjs or,anything like that i personally do think,it is a great crm application and it,enables you to do a lot of your basic,crm functions for free as well and you,also get a 21 day free trial of their,premium version so you can choose to,upgrade if you want plus there are,different features that enable you to,manage your team as well so if you're,looking for a software not only as a,employee but a employer so if you're a,person in a managerial position if,you're a founder if you're an owner and,you want to be able to manage your team,on a crm platform and you actually want,to manage productivity and see who is,doing how much work and how it is,panning out then freshdesk is definitely,a great option for you now to get,started with freshjets this is going to,be your basic dashboard where you will,get a summary of all of the ticketing,now with any crm ticketing is one of the,major functions ticketing is basically,when you have issues or when customers,have issues or any kind of communication,with any other contact any other,business any other client or company is,managed through ticketing and ticketing,is basically the issue and you have to,resolve the issue and this is going to,give you an overview of that so you have,your unresolved you have overdue due,today open on hold unassigned and then,you have a customer satisfaction you,have your unresolved tickets the groups,the customer like what specific category,these unresolved tickets are from and,then you also have a to-do list that you,can add and a graphic representation of,your ticketing of progress now below,that you actually have on your left you,have your navigation panel and your,navigation panel let you have your,tickets so you can just click on tickets,and take a view at those to click on any,of the ticket titles and now you can see,this is a simple little ticket that has,been added,you can see it is a question and is a,status with low priority and then once,you have a ticket that has been received,you can just click on agent and add a,specific agent to the ticket so they can,resolve it now this is just a very,simple kind of ticketing platform there,is nothing too complicated or overtly,difficult to understand you can also,export your own tickets over here so,you can export a csv file or a excel,file if you have any of those or if you,have any company fields or contact,fields you can impor

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Best Customer Satisfaction Survey Questions for Effective Feedback

Best Customer Satisfaction Survey Questions for Effective Feedback

have you ever wondered how to write a,customer satisfaction survey,how do you strengthen your relationships,with your customers and get to solve the,pain points of your business with just a,customer satisfaction survey it's not,hard to see why customer satisfaction is,so important to businesses after all,when a customer is happy with the,business or service there's a high,likelihood that they will buy again,i'm markeisha and today we'll be talking,about the keys to creating useful survey,questions we'll talk about why it's,important for your business to get,customer feedback,then we will look at the timing and,implementation of a customer survey,program,finally we'll look at different examples,of customer satisfaction survey,questions and some free survey templates,customer relationships should be at the,core of your business for this reason,customer satisfaction surveys are,something you should be taking very,seriously,another question you might ask is how do,you plan to use the information,using surveys is a quick way to see what,customers liked and what they didn't if,you are attuned to the needs and desires,of your customers you can improve those,products and services to meet the needs,of your demographic audience,research studies have found that high,levels of customer satisfaction are good,predictors of customer loyalty customer,retention product and service,repurchases customer referrals,survey information can provide you with,valuable insights that not only lets you,keep the relationships with your,existing customers but also bring in new,ones,when it comes to getting feedback timing,matters,you have to consider how the surveys,will fit into the buying cycle a few,factors you need to consider to see if,the timing is right are,when the customer purchased the product,or service the type of service or,product,intended use of the service or product,frequency of customer interactions,are you asking about a specific purchase,and how it went or are you doing a,periodic satisfaction survey as the,customer continues to use your products,and services,so when it comes to asking questions are,you not sure what questions to ask,let's break them down into categories,and look at a few of them together,we will look at the following question,types,product and service usage,customer service demographics open-ended,questions,the first set of questions we'll look at,is product and service usage,on the screen are just a few questions,you could ask in this category,check out jotform for a full list,did the product or service meet your,expectations,why or why not how well does our product,service meet your needs,which features are most valuable to you,how likely are you to recommend this,product or service to a friend,now let's look at the ever important,customer service questions,how do you rate the support you received,how easy is it to use our website,were you able to find the information,you were looking for on our site,will you purchase more products and,s

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