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Why Post Purchase Surveys For Shopify Are So Valuable (And 4 Question Ideas)

what's up everybody on today's video i'm,going to show you why before you run,your first facebook ad before you set up,any of your email marketing you should,be setting up post-purchase surveys on,your shopify store my name is conor,gross i ran a seven-figure amazon brand,in the past sold that back in 2020 and,now i'm working on building seven-figure,shopify brands and sharing everything,that i learned along the way on this,youtube channel if you followed along,any of the previous videos i've made on,this channel you can tell that i'm a big,fan of post purchase upsells because hey,it's the easiest way to drive your,average order value and it doesn't do,anything to the conversion rate but if,you are an e-commerce brand and you're,doing under 1 million dollars a year the,biggest thing that you need now is not,to increase your average order value or,increase your conversion rate what you,need is to go and figure out how to go,and get more feedback from the customers,who are going on your store to go and,convince them to go and buy more from,you and honestly i think that post,purchase surveys are the easiest way to,go and do this so last month i signed up,for a post purchase survey app on one of,my shopify stores i use this app it's,called grapevine if you have a shopify,store just download it right now it's,super cheap i think it's only like five,dollars a month um that being said after,i downloaded it i went on twitter to ask,people what questions to ask and i got a,ton of responses from better apps so if,you want and you want to spend a little,bit extra cash and get a little bit more,additional features two that were,recommended to me that it's probably,worth checking out are also in choir,labs and no commerce or know commerce so,i'm not sure how to pronounce that but,check this out i started off with just,two simple questions the first one that,i asked was are you shopping for,yourself or is this a gift for somebody,else and honestly i just asked this,because it was after the holidays now at,this point and i figured like maybe,there's a little bit of holiday run off,but for the most part we're selling a,product where people are gonna go and,buy for themselves turns out over 50 of,the people who are buying from us are,buying our products as a gift and this,absolutely blew my mind why is it such a,big deal well because when you think,about it all of our facebook ads are,targeted towards the end user all of our,emails are targeted towards the end user,all the copy on our website is targeted,to the person that's going to be,physically holding the product not the,person who's buying it so one of the,things that this kind of taught me was,we should be going and changing all of,our ads emails website copy to reflect,more of a gift persona we're able to,also change a lot of our marketing plan,too by targeting holidays that are big,gift giving seasons so that way we can,go and double down and triple down on,some of the pr initiatives and increase,some of

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Survey teardown 16: Post-purchase survey (Enquire)

this is a tear down of a new,survey i'm really trying to push this,like,intro song theme here um,i feel like it needs one you know it,needs something like catchy,that's now an obnoxious song that maybe,you won't be able to get out of your,head,which i kind of apologize but for but,also don't,but i feel like this project needs,something this,50 surveys project 50 survey teardowns,in 50,days and today's i think is like,survey 15 16 something like that,we're going strong and today's is a post,purchase survey you can see on my screen,that i'm wiggling,here i was gonna highlight this where it,says today it is enquire post purchase,survey,but i tried highlighting it a couple um,seconds ago when i was recording and,then i couldn't unhighlight it see i'm,going to show you,but now i'm like prepared okay so i,don't know how to unhighlight that it's,just not happening,anyway we're going to do a post purchase,survey teardown,and before we hop over i want to look,i'm going to show you,so this is an app for a shopify app and,um it is a plugin that lets you have a,post purchase survey so immediately,after you,order and it,it says here basically displays the,survey just after the purchase,completion,for your clients to fill out in our case,we ask how did you discover brava so,this is,um this guy works at brava,and they're using this particular app,and they're currently in the 50,completion rate giving us a lot of,feedback on acquisition channel and,attribution,so i want to actually click over to this,link so this is the app um,he's talking about right this is the,shopify app so enquire post purchase,survey so let's take a look,at it i want to show you something so,essentially,it's this you complete an order and,once you've downloaded this app it lets,you populate right here,this um question this single survey,and we've talked about this a bunch how,the power of a survey,goes up exponentially when you can tag,it or piggyback it onto an existing,event so the survey doesn't necessarily,have to be,if possible a standalone event,it's just catching someone right when,they're in the middle of a particular,action now,um so you kind of make it like part of,the order,is completing the survey so that,explains the extremely high,completion rate so normally a survey,response rate is somewhere between 10,and 20 percent you can,expect that when you're sending it to um,externally so internally if you're,sending it to like employees for example,of course a much higher,uh response rate but externally around,10 and 20,is fairly expected so these guys are,getting a 50 completion rate which isn't,a surprise because,this is like right in front of you as,soon as you hit order you're waiting for,that,order completion confirmation page,and then you get a question like this,right so it's very,easy because it's right there to,participate,this is their default question now i,want to dig in tomorrow,into um other options for questions that,you have here but what i really want to,highlight i

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Send Customer Surveys to Buyers Post-Purchase With Forms Pro

hey guys Italy here from stealing God is,your expert in dynamics 365 and Power,Platform in my latest blog series I'm,going to show you how you can create and,send customer surveys using forms Pro,and dynamics 365 sales this can be done,by marketing or sales professional with,basic understanding in dynamic 365 and,no coding skills I've split these posts,into three short articles the first one,is about how to create a customer survey,in forms Pro then I'll cover how to,create an email template with dynamic,content and last but not least how to,leverage power ultimate to send out the,survey automatically when an opportunity,is closed with the status of one in the,analyst 365 Gathering customer and,feedback is an essential part of any,customer centric organization who wants,to continuously improve its services let,me quickly show you what I'll be,covering in this video we start out by,going to forums Microsoft comm or just,go through our portal office comm and,clicking on forms and there we are going,to switch to forms Pro in this case I've,already created a survey and it looks,like this it's an NPS survey a meaning,that the respondent will be able to rate,or give us a rating from 0 to 10 and,then we have an open-ended question here,asking the respondent why he is giving,this particular score so this is the,first part of it and next week if we,click send here we can see how we can,create email templates for sending out,this survey in right once it's ready we,can go ahead and create an email,template with dynamic content directly,from the template editor we can quickly,configure our flow in this case we want,a survey,to be sent out when an opportunity,record is updated for the specifics on,how to configure the flow please check,out my three articles on still not is,and the link will be published in the,show notes below so if we start out by,going to our power ultimate here and,we've already configured the template,that we will be using we can simply go,here and first we're going to choose the,template that we created how do you like,all the protect and then actually this,is quite a nice feature you can embed,the first question off the survey inside,of the email pretty neat I'm gonna show,you just a bit later in the tutorial,already created the flow for this in,this case I'm just gonna show you how,the flow looks like by opening up flowed,Microsoft comm and here I can take a,look at flows I've created and I can see,here it's been running for a while so if,I click on the edit button here I can,actually look at how the flow is,configured here when a record is updated,is the trigger inside of a CD s is where,our dynamics is stored the entity here,is defined as opportunities and the,scope is defined as organization and the,condition here is that a terse reason of,that opportunity is equal to three and,if that condition is true this record is,retrieved that is the contact record and,with that information we can actually,generate that email with a lot of,dif

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The Secret To Get 5-Star Reviews | Post-Purchase Surveys

in last week's video we talked about,customer pain points in your store and,how to solve them but what if there are,pain points you are unaware of what if,you have some blind spots in your store,this is a big issue and the best way to,find out about them is to ask your,customers of course,by giving your customers the opportunity,to tell you about their experience in,your school you have now the most,powerful tool possible to learn about,what they are actually experiencing in,your store learn about issues and fix,them asap and the best tool to use to,ask your customers questions post,virtual surveys a post purchase survey,can help you kill a few birds with one,stone but on a serious note please,do not kill birds one learn about issues,you are unaware of in your store two,learn about your customers why are they,buying from you what are they interested,in,and three learn where your customers are,coming from and what marketing efforts,of yours are actually working so post,purchase surveys we've established are,great i know when i say post purchase,surveys you are thinking about sending,out emails with links to surveys getting,low response rate low open rate yada,yada,and you can do that that's actually a,really good tool but an even better tool,to add postpartum surveys to the post,purchase experience is the thank you,page you can add a postpartus survey to,the thank you page allow your customers,to see it,right after their purchase so they can,answer the questions when their,experience is fresh in their minds if,you want to know how to do that we have,a pretty nifty video you will be,somewhere up here telling you how to add,a postpartum survey to the thank you,page and taking you step by step so now,that we've established that prospectus,surveys are amazing what do you actually,ask what do you want to know well the,easy answer is ask your customers what,do you want to know about what is,interesting to you what you feel like,you don't know enough about but if you,still need something to get you started,with your survey i have five questions,that would help you get started solving,all of these issues we talked about two,minutes ago number one and maybe the,most common question is how did you find,out about us,so you can either do it in a free text,field or maybe radio buttons where you,have the option for them to choose from,any marketing channel you have it could,be facebook,an affiliate friend google,whatever it is,this helps you understand where,customers find out about you from what,walks what doesn't work it can really,give you a really nice picture as to,where they came from number two is what,is one thing we can improve about our,website experience or our store,experience and this question is,extremely powerful it should be a free,text field and this is where your,customers will let you know what doesn't,work by asking for one thing that you,can improve you are focusing them on the,one thing that bothered them the most,while shopping on your we

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Shopify Summit: Post Purchase Surveys

hey as we're here behind the scenes at,Shopify in Ottawa Canada they actually,asked me to fly up here and speak to the,merchant success team so there's this,like group of employees like 2,500,employees and about 80 of them are on,the merchant success team or Shopify,Plus which is a you know the bigger,brands on Shopify the brands that are,doing more volume and need a little bit,more support and a little bit more sort,of infrastructure and different things,on technology they pay a little extra to,be a part of this thing called Shopify,plus now my store boom bison in Joseph,is on Shopify plus and they're doing,this whole summit it's like mostly,virtual workers who were on this team of,merchants success and so they brought,them all together to hang out which i,think is a great idea i have virtual,companies so bringing your people,together giving them a chance to sort of,hang out with one another it's really,good thing to do and they asked me to,come up and speak on merchants empathy,and relationships so basically giving,them some insight to what it's like to,be us what it's like to be a merchant,what it's like to be you know someone,who they are serving essentially,Shopify's agenda is to have their,customer support people understand the,experience of the people they are,serving and it's such an important thing,to really know your customers to really,know what they're going through who they,are as people what their lives look like,what challenges they have in,relationship to how they're doing,business with you so I think it's a,really smart phone Shopify sparked to,bring people like me up and have us talk,to the folks who are supporting us kind,of about what our experience is as,entrepreneurs as merchants Shopify,essentially invested in flying me out,and some other speakers out to have,their people understand the experience,of the folks that they are serving I,think it's super important one of the,things that we do in our business is we,send out post-purchase surveys so anyone,who buys from us it's a survey that says,hey how'd you find us are there,the products you'd like us to create as,ready as Germany trouble buying from us,or is there anything we should know and,these surveys they're not,multiple-choice we just let people right,can put comment boxes and then if you,order twice you get a special second,time customer survey so like because we,really want to build our business around,our our sort of better buyers the people,who really love our brand one knowing,they want to get their own special,survey and the insight that we get from,these surveys is incredible we find out,new products that we should create you,find out things that you know we're,hiccups in the buying process we find,out really interesting stuff by letting,our customers tell us about their,experience while highly recommend that,you do a post purchase survey at the,very least but that you endeavor to kind,of understand the experience of the,people that you're serving because the,mor

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Where Are Your Customers Really Coming From? Using Post-Purchase Surveys To Reveal True Attribution

what's up everyone welcome back to,another episode of the ecommerce,influence podcast,my name is austin bronner and i am fired,up to bring you an episode with matt,baer,matt is,the ceo of inquired labs and,i've been following what they've been,doing for quite some while quite a while,because,as we've all known,if you're spending money on money on,facebook spending money on ads it's hard,to figure out where people are coming,from and inquire,has created a post-purchase survey to,help you do that,i stumbled across them a couple years,ago,and thought they were super interesting,we're getting like 50 of people to fill,out a quick survey on the checkout page,and it really helped us figure out,you know what was effective marketing,and what was not,so today we talk all about what they're,doing um how they have,helped,brands mostly i mean they're all working,with shopify plus brands uh figure out,attribution,in the midst of the chaos of ios changes,so,uh it's good it's an excellent episode,you get a lot of interesting tips and i,think you'll enjoy it if you're running,a brand running performance advertising,whatever,so without further ado let's bring matt,into the show,matt welcome to the show excited to have,you here,awesome thanks for having me on excited,to dive into it yeah man and so i got to,tell you that i've been kind of,following you guys for a while i can't,remember exactly,when i first found you i think somebody,one of my clients like shot me an email,was like hey you gotta check this thing,out um it's a post-purchase survey you,can install it on shopify and start,tracking sales,and,i think that was about two years ago,maybe a little bit over two years ago,and,we installed it started going really,well and i've told so many people about,it and i'm glad to tell more people,about it now on the podcast um but,you're gonna be feeling pretty good,about timing you know you built this,post-purchase survey and then,all the tracking on facebook basically,breaks doesn't work nearly as well uh,did you have a crystal ball did you plan,this were you the one that convinced,apple to block some of the pixels,i wish yeah yeah so we actually started,the business uh or the app rather and uh,it went live in the app store may 6 2018,uh so it took about two and a half years,for apple and everyone to kind of get,moving in our direction yeah um but yeah,as of the last six months yeah things,are definitely,been very good for us just because i,think people are,really starting to just like want,alternative methods of tracking and it's,it's funny,i've been in e-commerce since 2010 2011,and when i first got into it like,shopify was kind of this baby still it,was all magento and hybris and,demandware i remember that yeah it's not,you don't hear those names too you don't,hear about magento,and,magento is a huge player,yeah like the biggest and now like,commerce class like everything's been,rebranded and bought but when i got into,e-commerce,facebook,like i don't know anyone

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Setting up your first post-purchase survey with nudgem

hi there this is elias founder of nutsum,and in this video i'm going to show you,how to quickly set up your first nazem,postpartum survey so when you log into,your dashboard you will click here on,create survey and you can either start,from scratch or start with a template,recommend started with a template,because we already have 28 of them,covering topics that range you know from,attribution to customer research,segmentation all the way to brand,position,so let's say that you want to set up,an attribution survey you would go here,you can see a preview of the templates,before you go in so you would select the,template that you want and next you go,into the editor so that's where you can,customize the copy of the question the,copy of the answers you can eliminate,answers add additional ones and so forth,and so on so let's say in that case we,want to eliminate,two of them uh and the cool thing is,that as you'll see here on the right,side where we have the preview this is a,dynamic preview so whatever changes you,make here let's say we take out the,question mark you can,directly see how it will look for your,customers on your prospects checkout,page,you can also add additional options,and you can allow other,so,next,we have what we call nazis which are,essentially actions that you want your,customers to take after,they answer one of your questions and in,that case we have a social media prompt,uh right now we we have four so we have,four nazis which is the birthday,collector social media from lingerie,director video and,in that case you will have to,add your social media accounts right,here,and now if,i'm the customer and i take your survey,after i submit my first question i'm,going to,i'm going to get your social media icons,and if i click on them i will get,redirected to uh to your account,but let's keep it simple and let's say,we don't want to have an ads,in that survey,the next thing that you have to do is,set up targeting and we have three,options for that you can target with,your survey other all customers,retaining customers or new customers,let's say i want to target only new,customers,this is the only option for,um,for where the survey will be displayed,on the post checkout page and here you,can tell us you know if you want to run,this survey only for a limited,number of times or a limited number of,displays per day per week or per month,but let's keep it really simple you want,to always solve this survey,and next we have display so here you,know the the survey position is by,default on top and for right now you,cannot change that you can remove the,nozzle signature if you're on our pro,plan and here you can customize the,color of your button which is right here,behind my face,um,you can also customize the,the copy of the submit button which is,this one right here,but we'll leave it,as submit,and now before you set your survey live,you actually get to have a full preview,of how it will look so you get desktop,preview you get mobile preview

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Survey teardown 8: Post-purchase survey (Uber Eats)

hey hey i am hana qualitative researcher,or customer insights researcher,and this is survey teardown number eight,um you're looking at my screen right now,the uber eats app is,up uh on desktop at least and,the goal here is this is so survey eight,of the 50 surveys project,tearing down 50 marketing surveys in 50,days,um really just to ask better sharper,smarter questions so we can get better,insight i mean,tons of businesses are doing surveys,these days which is great um but are,they really getting the insight that,they need,are you really getting the insight that,you need from the people who need to be,speaking usually if a customer is,extremely happy or,extremely unhappy they will volunteer,the information but what about the folks,in between,what about the majority um if you have a,huge user base that's great and if you,don't if you don't have,luxury of that you do need sharper,questions,that said better questions will get you,better insight regardless,um sample size will help,and and it gives you that room to be,kind of a bit more boring with your,survey,and and not follow best practices as,much,um but better surveys will pay their own,reward with better sharper data so,let's get started um i thought it would,be fun to kind of take you on the,journey,and talk through this particular survey,we'll see how this goes if you like this,format better let me know in the,comments below,i want to do this because i'm really,into the like one byte,by the way surveys is what i'm calling,them the surveys that you just like tack,on to an event,they're not like a whole separate ordeal,on and of themselves,they just like follow an event and they,ask for your feedback on it,which naturally makes you feel like,they're responsive right the survey is,reacting to something they want to know,hey this you just had this experience,how was it um,the surveys feel less intrusive more,organic more,well they're a lot more welcome that way,as well i recorded,i started recording this a second ago,and uh and then i was like let's start,on the survey and i just clicked reorder,um so a lesson in like a call to actions,and paying attention to what you're,reading,normally um if i've completed if i,haven't completed this right after i,place the order,i will get a note that says how would,you rate your order and that shows up in,the mobile app,as a pop-up which is great like really,kind of interrupting,before i leave getting my quick feedback,while it's top of mind i've just,received the order,um it does it kind of stays open,uh in the in the meantime i'm sure,you've seen in the app yourself,but you can always go back in and answer,the same question so we're gonna do that,right now,and um p.s if you haven't had colombian,empanadas get to it they are,so so good all right so rate your order,first off,okay that so that's fine um i might,make this like pop a little bit more,just because like i defaulted to like,r and r and i thought oh let me reorder,of course they kind of want you to,r

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5 Great Questions For Your Customer Surveys

ems argu je niet hier engadin quick,question for you why did you click on,this video i know in the comments on,piloot zie hoe de dhs doe een simpel,survey questions and hopefully i get,some answers to optimize alle thumbnail,en alle title van deze video's cerruti,kind u alle youtube analytics and try to,be giving ze had wat discus make sure,you into the us your mind which is quite,powerful and online er toe doet is and,that's why service and customize,interviews a still quite hou vol en,eetlepel insight admeasurements en,analytics toe deed beroep question,situatie wat crash ons hielden begin,since svdh five questions for you did,you see that the app you use as at some,point in deze charlie en to be honest,this question ze xlii something that,took inspiration from home palio rozen,stock and measures on at which you see,that i check adres wat toilet kit u de,kwestie zo let's get started with number,one de mindset crashen doe you're ready,half-rassen was great je kunt lancel,marge van de normally i would like to,ask them how did you find oude baas het,is gewoon een ex league was the biggest,inzet van alle optimization uw woning,get into the mind of de customer zoals,grade question to ask is what was going,on in your life for your day that make,you search voor alle product dit is de,great passion,pico's it lets find out what makes a la,crosse must say what made them take,action zo flambeaux maybe they just,walking around,maybe they stumbled upon your product,picasa de keuze tussen de crash en een,mijn om maybe they just sold en in,advertising or love peace and great,reasons and greek and hopefully,veel te oud zijn criminelen cheese from,and then you use in alle apps copy or in,de kopje of alle website or by targeting,de wide shot at the right time while i,wanna get to en die u sessies alle er is,wauw dit is exact die die situatie naar,time in right now en en niet dit product,moving on tour number two de ping pong,crashen app en website resultaat is en,free product shot solve a problem wat is,de pro that your product als een goede,olie wordt alle product dat wat die,zaadjes features,wie woonde get to the benefits at wie,die make a difference in alle customize,zo aggression 2 af obi-wan duwen not yet,using our product,how did you solve this problem lezen m6,will be grateful dead dekking into the,game point of your customer,was het to how to use twee video's toe,in raging want alle great imotions davy,gedempte carbon in alle add or on all,copies sold at the user can see the edge,of the princess this is exactly what a,feeling when a number 3 the words for,crashen instagram klikt op youtube,facebook of highly addictive product,d500 adviseurs beeld in zo people keep,on scrolling en sticking neuron in de,product would be interesting to know,what this feature signo products that,use as country delen voor dat er niemand,tussen question if you could no longer,you ze alle product wat miljoen is de,meest,janssens will give you a great in de,cash out my het produ

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How to Use Post Purchase Surveys for Learn About Your Customers and Improve Retention

hey guys in this short video I want to,talk to you about online surveys,post-purchase surveys and how it's,important for e-commerce so the number,one rule the golden rule the number one,rule of thumb when it comes to business,is the customer is always right now when,you have an actual brick-and-mortar,store it's very easy to get feedback,from customers but online it's a little,bit more complex because your friction,with the customers is slim to none the,way to get the feedback is through,surveys and that's something we should,always be aware of when running a,business online so when you run an,online business you have two options in,order to collect surveys from customers,the first one is today through external,services send out emails or SMS with,links to the customers redirecting them,to a page where they need to answer the,survey and the other option is to embed,surveys on your website now the other,option is always the best one because,there are less hoops the customer needs,to go through in order to submit the,data so for example if you just browsing,the website and you have like any type,of issue or you feel a certain kind of,way is one a it probably is gonna be,more likely to want to share it with you,on the other hand if let's say completed,a purchase and two days later it got,gets an email asking for a survey he's,much less likely to comply so that's why,you should always go with embedded forms,on your website now we already said that,the best option is to use embedded forms,on your website but where should you use,them there are a few options you can do,for example you can put it on the,product page and ask for example what,question they have on the product why,they like it what's wrong with the,website how much they think it should,cost these are questions you can ask on,the product page you can use it through,on the cart page or during checkout to,make sure if they have any issues with,the checkout and later on fix it but if,you ask me the best option is to you,that on the Thank You page on the order,confirmation page which comes after the,purchase these are your customers and,100% of them are going to be there these,are customer there,through the entire funnel and if there,if anyone has anything to say about you,stored these are the ones you want to,ask you can also use it to segment your,customers so for example you can ask,them questions like what type of content,or deals they want to get from you and,make sure you segment them accordingly,and then send them the deals you're,offering so this is like very simple way,to segment your customers and later on,use it to retain them and get them back,to your store in order to get more,enhanced results from your surveys there,are two things you can do the first one,is just add a small question next to,each product bought and asked would you,recommend this product to a friend or,why did you buy this product and you can,do the same with the actual survey you,put on another thing you pay just

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