PostCo 360: Returns Center

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Managing Returns | PostCo 360

i'm rachel and welcome back to our intro,series on postcode 360.,in this video i'm going to be finishing,up the return request that we've just,submitted in part one,all the return requests that are,submitted will come up on this manage,returns page,where you'll likely be spending most of,your time from here,you can view new requests reject or,approve them,and proceed to trigger email,notifications refunds or exchanges,on this page you'll be able to see,things like the order name,the date the customer and the status so,we've just submitted order 1019,and the status is pending so let's go,ahead and take a look,once you open each return request you'll,see the items,the reason that each item is being,returned for and,the ability to approve or reject each,one,so looking at the knit dress first we,can see that the customer has selected a,damaged item,and as you might remember from the,previous video we've enabled the image,upload feature for damaged item,which means that your customer has to,upload a picture for you to inspect,before they can proceed we take a look,inside we can get a little more,information,even open the image and you can enlarge,this just to have a closer look,if everything looks okay you can always,proceed to the next,item and in this case it's this v-neck,vest,your customer has put an incorrect item,received and since for this one we've,uploaded the extra note feature,and also take a look and see that the,customer has written i ordered an s,and if both of those requests seem like,valid,requests within your return policy you,can just go ahead and approve both of,them,and then hit submit once you've,submitted this return,your customer will receive an email,notification that gives them the,instructions to return their items to,you,since we select a dhl option your,customer will get an auto-generated,label directly to their inbox ready to,use,but perhaps if they've selected,something like the mail-in option or,in-store then they'll also just get the,instructions to do that,this is a great way to make sure that,your customers are in the loop at all,times and you're communicating with them,in every step of the way,so once i hit confirm that email will be,sent out,and that submit button will be changed,to this receive button,so after some time when you've gotten,the parcel back you can go ahead and hit,receive,once you've done that your customer will,get an email notification,and you'll notice that we've brought,back the resolve and reject button over,here,the reason that we've done that is just,in case your customer sent something,back that you're not,quite expecting you can actually just,inspect it before you decide to resolve,or reject it,but hoping that everyone is very honest,and everything that has come back to you,is a returnable item,you can just resolve both of these and,then hit complete,and once you do that you'll be given the,options to decide what you want to do,with each item as well as adjust the,store credit amount,so perh

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The Customer Journey (Part 1) | PostCo 360

hey guys i'm far from postcode 360.,we're an end-to-end shopify integrated,platform for initiating accepting and,processing returns that help retain,sales and reduce operational workload,we've worked with over 300 plus online,stores globally and we've processed over,20 million parcels welcome to our demo,video series,today i'll be taking you through the,customer journey of using our app let's,go ahead and get started,as you can see here this is what a,return portal will typically look like,this is all customizable on your end we,want to make sure that our app is as,embedded as possible to your store so,that your customers will feel like,they've never left your page,for instance the logo over here the,background image as well as the return,buttons are entirely customizable to,your end to start a return journey your,customer will just need to input their,order number and their email address,over here,once they do that they can just see all,the items in their order in this page,over here this eliminates a lot of the,manual work you typically have to do as,this cuts down the need for you to go,back and forth with your customers,once they clicked on an item,let's say we click on an item over here,they are able to see a variety of return,reasons,this is so that the brands are able to,gain a little bit of insight as to why,the returns are happening the reasons,are also customizable to reflect your,return policy,in our app we offer,seven up to seven different type of,return reasons,you can also opt to enable options such,as image upload and extra node to gain a,little bit more information on return,reasons from your customer we find that,brands find these features really useful,so let's go ahead and upload an image,over here,we'll just upload a picture of a stain,on the dress that i bought,continue,in here they are then taken to the next,step of their return portal which,basically highlights the three types of,returns that we offer in postcode 360.,so we do offer exchanges store credit,and original payment method but first,i'll take you through an exchange,journey,we do offer a variety of exchanges so,the first is same product exchange same,product exchange,basically means that your customers are,able to exchange the item that they,bought for the exact same item,for different you know size or variant,colors whatever it is they're all,integrated to your shopify inventory so,anything that is out of stock like these,ones will not be shown to your customer,this allows you to customize your,minimum exchange inventory ensuring that,your customers only ask for what they,can get,we also offer customizable messaging,over here,we do get brands asking you know what,about in exchange for a different,product,so for that we do offer this feature and,that is what we call the advanced,exchange feature,the advanced exchange feature allows,your customer to offer a different,product from the same collection or a,different collection entirely so they,are able to basically s

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The Customer Journey (Part 2) | PostCo 360

once your customer is happy with the,exchange that they've made they're taken,back to the return summary page over,here,so next let's go ahead and click on this,dress over here that i'd like to return,let's say i like to return this item for,a change of mind,i,this,jazz,was not what i wanted,continue,let's see this customer want to return,this dress for a store credit,so we do offer two different types of,store credits um that is gift cards and,discount codes we find that gift cards,typically are really too popular option,for brands that we work with as it,basically gets your customer to spend,even more money on their store we also,have an option in our customs policy,features which you will see in the,backend series which allows you to,toggle with the amount of gift cards,you'd like to give to your customers for,instance a little five pound gift card,in addition to the gift card refund,we're also able to customize the buttons,over here as well to fit to your custom,policies,the other option is a discount code,which you can offer to your customers,this will be a one-off discount code,that they're able to use for their next,purchase,lastly we do offer an original payment,method refund which is pretty,straightforward the customer gets the,refund back to their original payment,method which is you know if they use,their card or e-wallet or bank transfer,once they go click on that after the,order has been approved on the back end,they are able to,receive their store credit or gift card,or discount through the customer's email,these are all automated by our app once,they click continue they're able to opt,for a variety of ways to return their,parcels we have over 50 plus,integrations with careers worldwide so,you are never left without an option,with posto,next is basically the summary of their,return order so we do have the full,length slip dress and the juno front,slip dress as well,if a customer requests for an exchange,they're able to have their address,amended over here in case they want,their exchange order to be delivered to,a different location however by default,this will show the initial address put,in here from their shopify order,we can go ahead and click submit once,i'm happy with the address,and there you have it and that is all it,takes to return items from postcode 360,pretty simple pretty straightforward and,what's great is that we're really user,friendly once this is done um once the,items have been reviewed on your end,your customers will then be updated by,an email,thanks guys for watching stay tuned for,the next video in our demo series bye

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PITCH Final: PostCo

so hey guys my name is Nicola chin I'm,the CEO and co-founder of Porco,online shopping is growing really fast,but it's not about free shipping,it's not about massive discount but the,whole experience of online shopping to,be able to collect your posture,conveniently or to able to return your,passes conveniently but this is massive,problem people I just not always at home,you know you are out busy working you're,out busy partying how do you solve this,problem even large estate companies when,you have you have to be as at a certain,point at a certain area of a time lost a,company's have to give you a call to see,whether you're a foreman on this is a,big cause for logistic companies as they,have to travel back two times three,times and the storage cost of miss,delivery is a huge problem,busco solve this by actually partnering,with retail stores like cafes and,pharmacies we empower them with a system,to actually make use of the extra,storage space and turn that into a,passive hop postcode is the only,solution in Southeast Asia right now,whereby it's not integrated to a sole,online store or lots of player which,means that you can use POSCO as your,pickup point using WeChat from a source,Lazzara or any any shop or even dropping,IBM big kiss let me tell you how it,works is basically you just go to our,website you find your nearest location,and that works at your alternative,mailing address you go to any website in,the world use that as your your delivery,address so let's say you're in Hong Kong,right now and you're driving the,Malaysia soon and you want to shop,online there two days before you fly,over you can go to any of the Malaysian,online store send your parcel to a,nearby cafe nearby your hotel reaches,there call a kid anytime you want,our second acquisition channel is true,click and Collect we actually partnered,with online stores where we integrate,our map at the checkout page we,instantly give them a few hundred,locations for the customs to collect and,retain the deliveries so in less than a,few months we really have 50-plus online,stores integrated at the checkout page,with brands like adidas it's a huge,market clicking collect in the UK it's,worth at least 40 percent of deliveries,but in Southeast Asia is less than a few,percent let me tell you a bit of our,super powers in less than a year we have,cheering/applause location across the,whole of Malaysia we have scaleable we,have plug-ins for Shopify Magento and,also WooCommerce whereby we can,integrate our map plus policy solution,in less than an hour we have consistent,or getting growth since we start with,zero marketing dollars spent and the,best part of it is that we be monetized,for multiple revenue stream customer,pays for the 14-day storage period,online self players for the clicking,collect and also with in solution and,logics it uses as a delivery,dragon hub and we are more scalable and,then past the lockers up to today we,only spend 50,000 US dollars,that's a price of one parcel Locke

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Monitoring Performance across Data Centers and in China at Zendesk

a little bit about myself my career,started in at Sun Microsystems a number,of years ago that was in IT at son from,there I moved to a small company called,intro we're actually was on the in the,east bay it's still exists as part of,flex era software and that was actually,my first involvement with a company that,was involved with what we call SAS today,software as a as a service and I started,there in 98 before that term was really,even coined it was coined actually a,couple of years later by the software,Institute Association something like,that and then was very much popularized,over the next few years most notably by,sales forces as you know they started,out and I you know really enjoyed being,kind of in the in the SAS industry from,there I went to yahoo so i had a,experience at the company inch where I,was at where a very high growth company,in the the SAS business I had a lot of,breath as far as responsibility and then,went to to yahoo and basically had an,opportunity to kind of dig down deeper,into a smaller you know focused area and,worked in some of the media properties,in the Yahoo Sports platform the Yahoo,Finance platform and then spent the last,almost two years of my role at Yahoo,leading flickr here in San Francisco so,and then from there I came to Zendesk,just four years ago we've been a,thousand eyes customer or just a little,over three years actually use Thousand,Eyes for for quite some time and again,you know I'm back to having a role that,has a lot of breath in it which I really,love and I've enjoyed the the past four,years that I've been at Zendesk and been,able to be involved in so many different,parts of our production engineering,global presence and just the overall,growth of the of the company the,background here I guess you know like,it's a common thing for us to have a,picture of something outdoors or,whatever we never seem to have something,about our hobbies where where we do a,picture of like a screen with you know a,terminal on it or something but but this,is like you know I work during the week,and love whenever I can to get out,outdoors on the weekend this is actually,a for for anyone that's been backpacking,the Sierras this is a look over echo,lakes up in the Sierras from the,desolation wilderness area so for anyone,that's that's been there so that's,something I enjoy them involved in,scouting for quite a bit with with my,kids and then do a lot with my my wife,and our four kids so the the first of,which is in this year in college down in,San Diego I can't believe I've got a kid,in college but I guess that sneaks up on,you so so a little bit about zendesk so,our products are really focused around,support around self service and around,engagement with customers and a lot of,what we talked to customers prospects,than just the industry in general about,recently is we want to help companies,develop better relationships with their,partners with in with their customers so,much of what we do is around,relationships and so o

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Convert 3D 360 Video To 180 - Premiere, VR180 Creator & Oculus Media Studio Tutorial

Today, we are going to learn how to convert any 3D 360 VR video into VR180 video, quick,and easy.,So you can redistribute all your high-resolution Top and Bottom 3D 360 video into the new popular,standard VR180 across Oculus Quest and other VR headsets.,Do you want more views, with double the resolution, without creating new content or spending any,money?,Let's go!,Hey, what's up, everybody.,It is your boy Hugh here from CreatorUp.,I am going to start a new series called "Essential Tips for VR filmmakers" These tips are important,to VR content creators.,But if you have any questions in your VR professional journey, please comment below, so I will make,a video to answer your question in a detailed and professional manner.,I helped thousands of VR video content creators thought out my career in the past three years,,and I think at this point, I have a pretty good idea of what you need to know.,With the popularity of VR180, it is a good idea to convert your old VR360 video into,this new format.,Most of your 6K to 8K 3D 360 video can be in 5.7K in VR180 - which means the image quality,is double and giving you a new chance to redistribute your content in the brand new Oculus TV ecosystem.,I can not say from Oculu's perspective because I don't work for them.,But we can see the pattern here, both recent Oculus TV original series - the Tested and,the SlowMo guys are in VR180.,So, if you want your content discovered by Oculus and the millions of Oculus Go and Oculus,Quest users.,Well ...,Lucky, it is very easy to convert your top and bottom VR360 video into VR180, thank to,Google and Adobe.,Method 1: Use Google VR VR180 Creator Tool.,Lots of the content owners are not video editors.,You might not even have Adobe Premiere or understand anything about post-production.,Instead of hiring someone to do it for you, you can use Google VR180 Creator Tool.,It is FREE (thank you Google), and it is very easy.,If you have not already, head over to this URL and download the official VR180 Creator,Tool.,Install the software.,Open it up and select Convert for editing.,Now drop in your 360 video,As you see here, I have an 8K 3D 360 video shot on the Insta360 Titan.,If I release it as 3D 360, which I did already, Oculus Quest only allows me to have at most,3840x3840 in resolution.,But if I convert it into VR180, I can have a 6K VR video - which with a big sensor camera,like this, the image quality is def amazing.,This free tool supports ProRes and DNxHR as well, so if you have the master copy in the,highest resolution and highest uncompressed quality, use that version.,As you see right here, VR180 Creator automatically covert your Top and Bottom into Side by Side.,All the default settings are great.,Just make sure you are Left and Right, 180 video, in 6K, and use H.264 as this is for,Oculus TV and YouTube VR.,Pick the high quality.,Turn off stabilization as this video is already stabilized professionally in Mocha Pro.,Hit Convert.,After it is finished, you can simply go t

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The “New Routine” for Radiology post Coronavirus peak

dear colleagues welcome to our webinar,focusing on the new routine for,radiology post coronavirus peek together,with my colleagues from radiology,stephanie hughes and toss'd dick off,section head of CT at two different,locations of the charity as well as,professor Fisher head of the introduce,Vera ultrasone Center we would like to,share our strategies and experiences in,this topic and since we expect an,international audience please let me,give you some short informations about,Berlin Berlin is located in the eastern,part of Germany it is the capital of,Germany and it is the largest city of,Germany however with 3.6 million,inhabitants it is not that big compared,to other mega cities in Berlin we have,one University Hospital this is the,surety it is Germany's largest,University Hospital since during the,last years we had a merger of three,different hot university hospitals the,shorty central the compass ratio,clinical as well as the campus Benjamin,Franklin altogether we have more than,14,000 employees 3,200 beds and,interestingly exactly at this place,where the shorty central is located more,than 300 years ago a very very small,Hospital was founded far outside the,city walls to fight against another,appearing me and this was the Blake,nowadays we are fighting against kovat,19 panda meat so the situation was as,followed in Europe initially we thought,that the coronavirus will stay in Asia,it will be in Asia epitome but it might,not come to you however end of February,beginning of March we recognized though,the corona virus is approaching Europe,and initially hits the northern part of,Italy severely this is not a good news,but the good situation for Germany was,that we were where the virus is coming,and we had two weeks left to get,prepared for the corona virus and this,is the situation of Berlin in the,surrounding State Brandenburg all,together on 6 million inhabitants,and as you can see at the beginning of,March we had the first coronavirus,patients in our ICU beds and this,continuously increased and at peak time,mid of April we had 220 kovat 19,patients in ICU beds and thereafter you,can see a continuous decrease in now,it's significantly lower and in our,overview we would briefly mention how we,manage the pandemic or let's say how we,tried to manage the pandemic and then we,of course we will focus on the topic of,this webinar the long end with a,challenging way back to normal in March,the clinic operations were reconstructed,to be prepared for an increase in kovat,19 patients first of all all planned,surgery operations interventions have,been postponed to keep the intensive,care unit beds free for coronavirus,patients and we increased the capacity,up to 360 for intensive care beds and,during the corona peak we treated 9600,with 19 patients in parallel in the ICU,ward including 13 extra corporal,membrane oxygenation and in addition 156,patient was mild symptoms of kovat 19 in,the intermediate care so for example you,can see this building this wa

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Workshop Getting Started with NetSuite the Features You Need to Know

good morning or afternoon or whether you,are watching this right now uh welcome,to another rendition of a monthly series,uh digital transformation webinars put,on by uh net oracle netsuites and,hubspot's very own falls inbound uh,today february 2021 we're actually going,to be focusing on something called,hybrid commerce and this is a platform,that can be both used by b2b and b2c,organizations we're going to deep dive,uh into this concept for a bit and why,it's something that organizations should,be utilizing especially in 2021 and,moving uh into later years especially as,digital transformation trends tend to,get more prevalent so on to the next,slide here,we always like to start off with this,one um just to kind of set expectations,for our audience so with digital,transformation,what what we always want to say is that,there is no final destination there is,it is a ongoing journey uh especially as,your organizations grow and especially,as the expert and even more important as,the expectations of your clients change,you always need to pivot this strategy,and continue to be moving forward with,it so we also think we also believe that,you know the technology is one part and,is an important facet for this but the,other important part is the partner that,you choose you need someone who is agile,understands your organizational goals,understands your customer personas and,can and can enable a digital,transformation strategy um and also the,technology technology components that,allows you to get um,a foot a foot over your competition here,so,on to the next slide,we're fortunate too that,we've been doing this for seven plus,years now representing two two major,technologies and we have had a wide,range of experience uh with b2b and b2c,companies ranging from,uh,businesses in wholesale distribution to,manufacturing to construction uh to,retail security i.t,managed service providers we,have learned so much from these,organizations and uh ultimately you know,we,uh,we're we're lucky that you know in,we've had this wide range of experience,and this is what we bring to the table,when we work uh on digital,transformation with organizations in,the year 2021,really quickly i'm going to let the,presenters quickly introduce themselves,um to you so i've been talking a bit but,uh my name is max i am an inbound growth,consultant working for flawless inbound,uh i work a lot of these webinars so,hopefully you've gotten to know me a,little bit i saw a lot of bad jokes i'm,going to apologize for those in advance,but uh with me here i'm going to let,mohammed who is our principal solutions,architect really quickly introduce,himself,thanks max and welcome everyone so um,as max mentioned my name is muhammad and,i've been in the i.t world specifically,in the wholesale distribution for the,last 10 years,and my specialty would be in erp systems,conversions,and also with us here is a man who,doesn't need an introduction but i'm,still going to let him introduce himself,sarah you want

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Innovative segmentation using microgeography

bei der präsentation in barbados,sensation in light fotografie meine,toyako tend to get my colleagues office,kg wiegen zu extrem effiziente traffic,finally here you sing tao of,sustainability,kite-surfer tutorial brauchen wir gerade,wenn es auch noch nie ist ein genießer,ist schön,dass wir in willich ii ist,wirtschaftlich of the date on which,marketing erzählt wird außer polizist,pikiert,bahnhof gebildet die auf eine antifa,stable people customer service segment,agence mit jan effektiv messer auf die,baldige marketing to defend typical noch,station sky nolte videos in scientific,studies of policy makers in order to,reach bereit klage trug,beyond classic customer segmentation and,research fest rapid wurde das kleine,related to find out kennt er wie ein,teil des qualifyings michael pickel,ist wie du wieder ne leistungssegment,asian,nations ist mit amber sessions fitness,anlass zudem ist naja vom und den bases,auf interner customer data der have no,connection to the world market und,diamanten statement fundsache cs ein,muss,ist für die intermarket partikel mac,computers und brauchte company's,customers,wetter innovativ companies pacific,segment technik sowie data ist in which,bei g-data embedded market data & andere,influence of the statements ab ford,windstar studio head,potenzials kennen wie die terminated,locally,aber,nachkommen zu wasser bekommt kann am,monitor the,story is based on online access panel,die story morgan chase und peter,verteilen sie hier according to eight,sender im post co aber participants,voluntary in die kette impress in der,indischen reality korrekt service und,vertrieb erweitert,auf das leid das zu sagen ist vom,us-fonds are very ein lied du weißt was,table project in der heimeligen ist noch,die user vor ort,service ist wie karl geleitet ist fast,eine bildungskarte die knie auf das,tablet ist konnte nirgends quest,flughafen dubai 15 levels vom briten,hoffen du jude oder heating and jungen,needs like what is important to me ist,toni something for future generations,work together,to establish ties tiessen units system,and many more questions of the path of,sustainability samstag,die kurse von jerry indication of invest,adresse service zu gehen und westen aber,database beider länder müsse des kibiz,handys anbietet,du hast auf kosten delete gekocht aber,data is no personaltexter,der service data ist im weg bei momentan,mit marco di maria bildhausen,extra database mit contains information,und notwendig wie marina dresses,versammelt like the building tat,begangen wurde,williams paisley,bewältigt data love vienna traktor nie,wirklich in cham west i made and loss,level,infrastructure center,festival new york wird official data was,on data stores ist,dieses,gebilde details emerge die jüngste,klasse an der isselhorster und topfit,response und andere infos auch service,data in partikel,der wille die sams core and very vips,database light building charakteristik,in der social day of the environment,class das,homogen ist mit inter das b

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Marketing In The Post COVID Age Of Consumerism

hello everyone and welcome to our,marketing and the post covet age of,consumerism webinar we're right at the,top of the hour and we've got quite a,bit to get through today so I'm going to,go ahead and get started and we'll let,some people trickle in as the time goes,on you may have joined us for our last,series of HR townhall webinars where we,had representation across the board from,I've at 360 team members in both HR,training and finance and analytics as,well as marketing and as promised we,have put together a full hour that is a,deeper dive into the strategies for,marketing your practice in the post,Kovach consumer landscape my name is,Kate God shawl and I will be with you,this afternoon I am a senior marketing,manager at 360 I'll be walking you,through the webinar talking about some,tools and practices that you should,already be utilizing in your practice,right now as well as looking at some,main pillars of focus that you'll want,to look at heading out of Cova 19 that,will set your practice up for success in,the months to come,in addition we also have Drew Vandenberg,who's our managing director of marketing,Manning the questions feed you're,welcome to ask questions as we go,through the presentation and drew will,do his best to answer as many as,possible please be sure that you're,asking the questions in the questions,tab of your control panel instead of,raising your hand if you raise your hand,we won't see you so in addition to the,live questions feed we also have some,curated questions and answers at the end,of the presentation that include a few,frequently asked questions that we,received from the registration I also,want to draw your attention to a couple,of attachments under the handouts tab in,the control panel as well these include,guidelines and recommendations for,selecting a social media manager in your,practice as well as a marketing success,checklist so both of these items you can,download from the control panel and I'll,reference them later on in the,presentation but they'll also be,available for download along with the,slides from today's presentation at the,kovat 19 site,as well as emailed to registrants after,the webinar is complete so let's go,ahead and take a look at the,presentation today Before we jump into,the marketing piece just to give you a,little bit more about I've at 360 and,what we do if you've joined us on,previous townhall webinars you're,probably quite familiar with our HR,training services but I'm at 360 our,model is based on a holistic three prong,approach for optimizing practice,performance in the areas of HR training,marketing as well as finance and,analytics so we offer these services as,stand-alones but we see by far and large,the most successful practices that we,work with are those that utilize all,three of these services together while,marketing can significantly increase,your hospitals presence and accelerate,your new client growth maintaining the,excellent client service with our HR and,trading as wel

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