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3 Ways Customer Success Can Drive Upselling and Cross-Selling Revenue

hey everyone mario martinez jr here ceo,and founder of ingreso and i'm,very excited that you're joining me and,my special guest today on this fireside,panel chat,uh to talk about customer success and,how to build raving fans now,with me i've got two very special guests,and the first one is yvonne ribeiro,yvonne is our,head of customer experience and,operations here at vangreso,and i've also got wendy gertridge and,wendy is our,very first and our star customer success,manager here at vengreso,ladies say hello to everyone hello,everyone now what we're going to be,talking about today,are three things that your customer,success team,must do to turn customers into raving,fans,and i couldn't think of any better uh,people to bring to this fireside chat,then the two who have helped me,build this entire customer success,organization up here at vengreso,and the unique thing about our program,is that we actually built it,literally from the ground up uh,so we took all of our best practices all,of our knowledge,and we said what do we need to do to be,able to build,raving fans through customer success,and so when you think about customer,success it is about much more than,just satisfied clients or managing,quote the implementation it's really,about building a customer success or,organization uh that allows us to drive,to,three very strategic focus areas,and when we built this organization we,built it with the idea,that we would be focused on three areas,and this is what we're going to talk,about today and i want you,who are listening in to take a step back,and think about,how can we transform our customer,success team how can we drive,additional revenue what are the focus,areas and we're going to talk about,these three focus areas that you should,be,you should be thinking about so this is,going to be a,fireside chat if you would and we'll be,discussing,uh these elements that will hopefully,change your mindset,make a shift into how you're approaching,customer success,and you'll be able to learn from,folks who've actually invested tens of,thousands of hours,as well as building this from the ground,up so ladies,welcome to the fireside chat and,the first thing i want to talk through,is how we went about,creating our customer success,organization what were our three,essential pillars that would allow us to,help,build raving fans now before we get into,each one,just do me a favor maybe yvonne just,walk me through,what are the three things in terms of,the topics,that we are going to be talking about,today that we've built our customer,success organization up,by yes thanks mario,um the three pillars that we have,created,and built our organization around our,customer success organization that,really is about creating financing,thank you david newman scott is ensuring,roi driving adoption,and relevant upselling we feel that,these three are,uh very very important in the modern,way of approaching customer success,and these three pillars wendy maybe you,can talk about,wher

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Ace App Review | Live Demo | Grab Discount Code Here

hey my name is glenn and i want to do,this quick review on the ace app it is a,new,software released by billy dar he has a,long list of software and,this is his newest one it just released,roughly four days ago,i just came across this today,but i wanted to do a quick review,and basically what it does,it comes with,15 000 plus built-in viral tick tocks,that you could use to generate sales,uh,first,order of business,the,sales snapshots are fake because,the software just released on the ninth,um,so these might not be legitimate it,could be that they were testing out the,software and generated these cells,but it was just released,on the ninth,um overall they make pretty good sales,pages i always have to give them credit,because they,put things together nicely,but here they pretty much show you,all the people that go viral and it,allows you to,copy their videos edit the videos and,then re-upload them,i would highly recommend not to do this,on your main tick tock youtube,pages simply because,at any point someone could come across,the video if you're copying it and say,hey,you need to pay me for all the revenue,that you've generated off of my name and,likeness,so that's that's my,caution of warning,as you can see these here are,sales snapshots that were generated like,i said i'm not sure if these are real or,not or if they plug something in,um but let's jump into the software,so it comes with tutorials done for you,offers,a dummy guide some case studies training,more training and it's for seventeen,dollars one time,um overall,i would say it's a pretty good software,if you're using it for research i'm not,100 sure of,where the data is coming from how,accurate it is so don't say glenn told,you it was accurate,i don't know i'm just assuming that it,is but what they do they show you the,top trending videos,it allows you to select the videos,either view them or edit them,once you go to edit them you can place,different layers on them,some call to actions and it allows you,to recreate,someone's video,and make it as your own as you can see i,purchased the software,because i was interested in to see how,it looks i wanted to see,if i could upload my own videos which,it allows you to upload your own,images,in terms of videos i,do not see that feature available,it might be available i might not really,know how but,so far you can only upload images,once you get done editing the video,you're satisfied with how it looks,you can download the video and then,re-upload the video to your,uh instagram reels,youtube shorts stuff like that,so this is the best part to me of the,software,uh,they have,some affiliate pages where pretty much,they show you different products that,that you can promote,they have landing pages which allow you,to,pretty much capture email addresses if,somebody goes to your link,this is good for someone that's just,starting out and don't have anything but,if you've been online for a little while,i would say this is a waste of time,you can use either ma

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Mock Call #15: (Telco Account) PROCESSING UPGRADE with SALES PITCH

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How Can Asset Managers Ace the Race for Differentiation?

using technology to improve distribution,capabilities for retail customers is a,top priority for asset managers who,increasingly contemplate expansion down,the value chain,in this context communicating the,complex financial concepts to retail,consumers is a fundamental challenge,they are likely to face,however we strongly believe that by,adopting user-friendly cost-effective,technology an asset manager could ace,the competition to be the best at,attracting and retaining customers,let's look at the three phases of,customer interaction,acquisition,acquiring new customers requires the,definition of a clear strategic position,with a visible unique selling point,offering superior fund performance is,one way to attract customers and grow,your brand the customer experience ranks,high in the expectations that prospects,have,a financial simulation engine would,enable a customer to see their expected,future fund performance within the,context of their total net worth,an easily integrated option such as,outrank provided via a cloud-based api,will reduce significant time to market,letting the customer test drive your,financial products by allowing them to,forecast the impact of adding your funds,to their portfolios,or help consumers discover the value you,provide and entice them to become,customers,connectivity once the customer is on,boarded you can build that relationship,by offering clear concise methods of,connecting with an integrated approach,to marketing sales and service that is,safe from a risk management perspective,ensuring that products meet the,suitability test of investment objective,and risk appetite is essential to,fulfill compliance requirements,a financial simulation engine such as,outrank gives you ample options for,monitoring expected risk return and goal,fulfillment over time,the output can also be used to drive,proactive notifications to continue to,add value to customers over the entire,investment period,in the case of kidbrook we offer a,secure stable and resilient way for,asset managers to present a variety of,scenarios including financial planning,and pension planning direct to customers,engagement,when customers are investing in funds,and using the application you can extend,your relationship with them by using,data analytics to improve customer,experience across multiple channels,in addition to investment performance,client access convenience and specific,solutions service factors that,contribute to customer satisfaction and,allow for cross-selling new products or,upselling to premium pricing models,deepening customer loyalty with existing,accounts produces data that can be,shared in a continuous feedback loop,with investment teams looking to develop,new funds based on new asset classes or,new methods of portfolio construction,investing in new technology that enables,better customer interfaces and,understands customer needs is important,without rank you can accelerate new,product development without the risk of,a disruptive change

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The Single Best Way To Start A Sales Conversation with Any Prospect

i said i don't want to talk to prospects,where they can walk all over me,i want to be able to have control over,the conversations like,if you're single believe me you're,selling,okay you absolutely need to sell in fact,if you're single chances are you need to,work on your closing skill,we don't sell we turn the prospect into,a salesperson,there was one story the one more story i,want to share during the period of time,so as,a copywriter i was trying to close,clients talking them with on the phone,and things like that,and then it was one particular phone,call and i always remember that phone,call,that i was talking with the prospect,okay,and he found me on on internet and we,were talking and he's,asking me about my copywriting services,okay a few minutes,into the phone call he said stop i said,what's going stop he said you're full,i said what he said since the beginning,of the phone call you've already made,like,multiple grammatical errors i don't,think you're that good of a copywriter,you cannot be,and he hung up on me well i hope you,learned,and i was shocked i was hurt and,actually cried after the phone call,i'm okay with rejection but i have never,felt something like that before,and from that moment on i,vouched to myself i will never ever,want to experience this again that's,actually from copywriting,why i kind of throw myself into learning,sales i said i don't want to talk to,prospects where they can walk all over,me,i want to be able to have control over,the conversations,from then on i was this is how i kind of,transitioned into,learning an additional skill not just,copywriting writing copy,right but also closing and i didn't know,that from then on,like fast forward today that i would be,teaching sales and and closing,persuasion to so many students around,the world but,that planted the seed in my mind i want,to zero in on the closers part of it,and as you know from our previous,conversation as well,i uh kind of have a soft spot in my in,my heart for,for sales your door-to-door sale yes,door-to-door man for a long time,and uh what i've found because i've,taken so many sales trainings and,i never really fully resonated with a,lot of them,because of the common denominator of the,united share of,not liking the old school closer,mentality,that is more becoming outdated,especially with,the age of information and i think that,if you're holding on to those old school,closer tactics that you're probably,going to be,pushed out of the equation here really,quickly so can you give us just an idea,of,of of what that means practically and,just maybe,top one or two tips to help anybody,that's listening to this right now be a,better,salesperson yes so the methodology that,i pioneer is called high ticket closing,because that's what i've been always,doing in my whole career selling high,ticket products or services,if you're selling something like at a,dollar store for 10 20 bucks or in the,mall versus you're selling something for,5 10 20 50 100k,it's a compl

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Clients Say, “I Am Not Interested.” And You Say "..."

- Oh my goodness, the good old,,"I am not interested," now how many have heard,of this one before, comment below.,"I'm not interested,","Well, we are happy with the vendors,"or suppliers that we have right now,",or, "We're not thinking of switching anytime soon.",Have you heard of those objections, right?,But basically, it's a variation of "I'm not interested.",Now, most salespeople, when they hear this objection,,what I notice the most, the dumbest thing,they will say is this, "Why are you not interested?",Who gives a damn, they're not interested!,Why are you arguing with a prospect?,It's like the worst thing that you could say,,because now you're getting into a fight!,Why does the prospect have to justify to you,why they're not interested?,Although, chances are, the prospect is lying.,Prospects lie all the time.,But that's not how you handle it.,You need to handle this objection,with a little bit more finesse,,and today I'm gonna give you a few ways to do this.,Now understand this, salespeople,,they get defensive when they hear "I'm not interested.",Suddenly they kind of like, "Ooh," they feel hurt,,because they feel like it's a personal rejection.,Well, it's not a personal rejection.,Don't take it personally.,There are so many other reasons,why they are not buying right now.,Sometimes it could just be timing,,may not have anything to do with you,,your product or service, just timing or budget,,or they are not the decision-makers.,I could go on and on and on, so don't take it personally.,Statistic shows 80% of sales,require at least five follow-ups to close the deal,,five fricking follow-ups, right?,So this is just maybe the first,or second time you're talking to a prospect.,You got a few more times to go, don't worry about it.,But what we wanna do is to get to the bottom line of this.,What is going on, right?,We wanna know.,Here's something that you could say, because,,and I'll explain why we say it this way.,"Well, I'm not interested.","Hey, Mr. Prospect, I understand.,"Let me ask you a question.,"The next time you're looking for," blank,,fill in your product or service,,"could I be the first person in line,"that you speak to with," blank,,"Hey Mr. Prospect, I understand.,"Can I ask you a question?,"Next time you're looking for a new sports car,,"can I be the first person in line that you speak to,"to maybe get a second opinion?",Boom, now you've set the stage.,You're setting up for future business.,You're getting some more information.,All I'm asking is a permission,to contact them, to follow up.,They might say, "Yeah, sure!",99% of the time they'll say, "Sure!",'Cause you're not trying to fight,,"Well, why are you not interested?","You know, can I be the first one in line,"that you kind of check with or get,"a second opinion, or get a quote?",One of those questions, they'll say, "Yes, great,",and then now you have a perfect excuse to say,,"Can I send you some more information,"so have that right next to your desk,"or right next to your orde

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Sell Me This Pen | Call Center Job Interview Sample Answers

whether you're applying in sales or in,customer service expect to hear this,question during your job interview and,this is,sell me this pen,in this video you're gonna learn how to,answer this question with three sample,answers,let's begin,interviewers ask this question to gauge,your selling skills you see,whether you're working in sales or in,customer service you are actually,selling all the time when you're in,customer service you're selling the idea,that you are the expert,when half the time,you don't really know what you're,talking about,when you're sitting in a job interview,you're selling the idea to your,interviewer that you are one of the best,people for the job,um when you're watching my video right,now i am selling you the idea that i,know more than you do when it comes to,call center so you see,knowing how to sell is crucial,in everyday life and especially when,you're working in a call center when you,know how to sell it makes you look,competent confident,and persuasive,so this is exactly what your interviewer,is looking for when he's asking you this,question,most applicants answer this question by,highlighting the,features and benefits of the pen here's,an example,this pen is not just a pen it's a,multi-purpose pen and also functions as,a flashlight and a taser with this you,can write as well as feel safe 24 7.,that sounds cool but you see i don't,really like pens with multi-purpose,features i know that sounds weird but i,find them extremely tacky i need a pen,to be just a pen no extra bells and,whistles,if i need a pen and a taser i will buy,them myself,so as you heard,that was a big mistake the problem with,that answer was,the applicant was making assumptions,he was assuming that,just because the pen has extra features,already means that the interviewer would,find it cool,unfortunately the interviewer actually,preferred her pen to be just a pan with,no extra bells and whistles,so,that was the wrong pan to sell to that,interviewer remember just because a,certain feature sounds cool to you,doesn't mean that your potential buyer,is going to feel the same way as you,heard the interviewer ended up refusing,the pen because it was not the pen that,she was specifically looking for so if,we are going to continue that,conversation the applicant will end up,telling the interviewer that she's wrong,for wanting a pen without a flashlight,and a taser so that's not a good start,if you really want your potential buyer,to buy from you so in this case,what do you think should you do here's,what you should be doing instead,step one is you need to ask questions,you can talk about the mind-blowing,benefits and features of the pen that,you're going to sell,but,if it's if they're not the feature that,your potential buyer is looking for,it won't mean anything to her by asking,questions you will be able to pinpoint,the,exact needs and wants of the customer,you can ask questions like how often do,you use a pen how many pens do you own,what do you usually use

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Online marketing: reviews and cross sells

the ACE retail webstore allows users to,rate and post reviews on the products,they purchase this can be done by going,into a product going to refuse write,review this is where they would have to,create a new login or login with an,existing email address and password and,they were able to put in the review we,have one review for demonstration,purposes on this product here going to,reviews it shows one and here we can,read the review and its rating reviews,are managed from the administration,panel by going to catalog reviews here,we can see the review that is here,clicking on it we can read it it can,also be edited then click the rating and,what it's actually written and the,review status published or not published,can be selected if we go non-published,preview and then save we'll see this,button has actually changed to read and,refreshing this page will see that the,review is no longer there reviews can be,activated or deactivated very simple,just by using these two buttons here the,green and the red and so if we press,green here and refresh the page you'll,see that the review has appeared and,more reviews can be written just by,pressing the button here another feature,of the ACE online web store that you may,be interested in is cross selling of,products this is access from catalog,menu cross sell products and we can see,here that there is one product that is,shown to have five different cross sell,items so let's see what it looks like on,the website this product is called,samsung galaxy tab so i'll just go find,that just by typing in galaxy in the,search here and going into this product,and scrolling past it's rather long,description we will see that the web,or also recommends five different,products that may be related to the,original product in some way so these,five products here are actually viewed,right here and these can be edited we,can add more or edit the ones that are,currently there so for example we can,remove this one by removing the cross,sell button here and then clicking,update says that it's been updated if we,research refresh this page will see that,there's only four products that are,recommended right now so going back to,the admin page you'll see that we can,switch between products without cross,cells and products with cross cells so,let's add some new cross cells to a new,product let's go here and we'll pick the,Lethal Weapon movie and we will want to,link it with die hard so if someone buys,one they'll be recommended also the,other so clicking the cross sell button,and we'll also try and see what the,reciprocal link means so that means that,they will dip the two products will,recommend each other and we'll just,click update here and now going to,products with cross cells will see that,two more have been added and if we were,to look it up on the website here so,we'll go to lethal weapon we'll just,search for lethal under details you will,see that this product is now,recommending die hard and if we go to,the die hard then they

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Being a Medical Sales Rep - 4 Facts You Need To Know

are you ready to jump into the role of a,sales representative for a,pharmaceutical or medical device company,if so then watch this video because I'm,going to share four important facts you,need to know before you make that leap,whether you're new to sales or you've,been at it for a few years now there's,one industry that many individuals are,attracted to and that's the,pharmaceutical and/or medical device,industries some individuals are,attracted by the money the flexibility,the thrill of succeeding in a very,competitive environment and of course,the majority are driven by a sincere,desire to make a difference in the lives,of people if you've decided that you,want to give the sales in the healthcare,industry a shock perhaps working for one,of the large pharmaceutical or medical,device companies or even a midsize to,smaller company then there are four,important facts about sales jobs in this,industry that you need to know before,you make the decision to pursue a career,as a Pharma or medical sales rep and I'm,going to share four of those facts with,you today fact number one you better be,prepared to work long hours whatever,you're told during the interview process,about how much the company that you're,interviewing with values work-life,balance for its employees take,everything with a big grain of salt,because in many cases you're gonna find,your work-life balance,flying right out the window once you,become a pharmaceutical or medical,device rep a large percentage of the,reps that I've personally worked with,are putting in 10 to 12 hours per day,and many of them complain about the long,hours now it may be possible that you,won't find yourself in this type of,situation but be aware that there is a,high possibility of long hours if you're,single and have no one else to worry,about but yourself then that's probably,not going to be a big problem for you,but if you're married and also have,children you may end up feeling unhappy,about the long hours so be aware,fact number two you better be able to,effectively deal with stress there are a,number of things that can cause the,wrong type of person to become extremely,stressed in the medical sales industry,one of them is the constant pressure to,make sales quotas another is the stress,related to the many changes that are,going on in the healthcare system,especially in the United States at this,time there's also stress related to the,challenge of gaining vendor clearances,for drugs and medical devices there's,also a lack of job security that results,from the mergers and acquisitions that,are taking place in this industry in,fact it can be very challenging to find,a sales rep in the pharma industry and,the medical device industry who's been,with one company for more than ten years,and even having to deal with doctors and,nurses who in many cases are not happy,with the situation in their environment,can be very stressful,also many individuals in medical medical,sales describe the managed care system,as a tota

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Ace with Advertising Studio

but ease all right advertising studio as,well so I'm sure that you weren't,veteran to use yourself to our amazing,audience over here so I'm going on mute,and over to you Nicole thank you okay so,today we are going to review a little,bit about the functionalities or the,features of Albert icing studio but,first just a little introduction I am,Nicole Anaya am at current solution,active architect at the United and also,marketing champion and certified in our,dot marketing cloud and data Rama so if,you have any questions or something,regarding any of the flat firm I'm able,to help you right so we are going to,review today advertising studio we have,three features in which I'm going to a,got a little tip the first the third one,is advertising audiences the second one,is advertising in journey builder and,the third one is web capture the first,one advertising audiences this is a,feature that will allow you to use your,marketing cloud data to ten audience to,Twitter Facebook Google LinkedIn and,Pinterest and you know not only are able,to do it using an extension but you will,also have the possibility to use topic,profiles the ones that we saw with a in,the previous session so you can a use,marketing cloud data to send information,to all these ad networks but also their,social listening that you are going to,be doing in social stadium so this is a,good way to automate the process of,sending data if you for example a every,weekend you are sending the data and you,have,you manually import these information,well social a advertising study is going,to help you to automate this process and,also for example if you have any,specific information about other,channels for example someone that,receive an push notification or some,like that open another email world all,that information you will be able to,pull it here from marketing go to all,these advertising platforms in a really,easy way from archaic oh wait so first,we are going to connect our accounts of,the first part that we need to do before,starting using advertising audiences so,you do that in the admin tab we're going,to do a little demo in a moment but,first I want to talk about this specific,consideration when you are going to,connect your accounts where you are,going to also create your audiences so,the first thing is that you have to,collect your accounts dooda dooda luck,in the administration tab so in here it,as you can see you have the possibility,to collect Facebook Google a Twitter,link it in social estudio and Pinterest,social studio you have the possibility,to connect it but not to and to sell,advertising through social a studio but,to listen to the people or to bring to,marketing called the people who are,listening a specific keywords so all,these social networks are for publishing,and the audiences but this socialists to,do is to take information to after that,use it in Twitter and specifically so,the English page they're only,functionality that is has is actually to,connect your accounts it

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