how to respond to comments on facebook ads
HOW TO REPLY COMMENTS ON YOUR FACEBOOK ADShello guys,welcome to my youtube channel,for no reason,peo
Updated on Jan 20,2023
HOW TO REPLY COMMENTS ON YOUR FACEBOOK ADS
hello guys,welcome to my youtube channel,for no reason,people go to your facebook ads to drop,nasty comments,in the comment section,some of them call your ass scam some of,them call your product fake some of them,drop one bad comment or the other for a,reason we cannot know and this is the,reason why you need to be checking your,sponsored ads from time to time check,the comment sections to know what people,are saying there and again some people,are asking questions on your comment,section which you need to attend to and,answer them those questions so in this,video i'm going to be showing you how,you can get access to your comment,section and be able to you know delete,the bad comments that are dropped there,or also answer questions that are,necessary and you also find out that,some people go to your sponsored ads to,drop the link to their personal business,that is you paid for an advertisement,and somebody is going there to drop the,link to their own business,instead of running their own ads,that being said in this video i'm going,to show you how you can get access to,the comment section to,um to ratify all these issues because,normally facebook did not make it easy,for you to get access to this comment,section but in this video i'm going to,be showing you how you can do this so,i'm going to show you with my phone,because,there's every tendency you may not have,access to your computer or your you know,uh and whatever you may be so you can be,able to do this with your phone this is,the major reason why i'm showing you,this on phone but you can also do this,with your computer having said that,let's get down to business but before we,proceed please if this is your first,time on my channel please consider,subscribing and hitting that bell icon,to turn on all the notification bell and,if you get value from this video do not,hesitate to hit that like button smash,that like button and,share this video okay guys let's get to,it now,so i'm going to,go to my business manager i'll go to my,browser and now open my browser,let it load okay now,i'm going to open my business dot,facebook dot ads manager so whichever,way you want to go you see that you go,to your facebook page your facebook your,normal facebook and from there you can,get access to your money your your ads,manager or you can go via,business.facebook.com,just get access to your business manager,that's the major thing so i'm going to,be,putting my phone on landscape,so that,you'll be able to,get the proper view of what i'm doing,and again you need to put your phone on,desktop view just put your phone on,desktop view okay how do you do this,just go to your phone on these three,dots here and then click on it and on,the options there you are going to see,desktop sites so check it and it will be,on desktop view so having said that i'm,going to,keep my phone on landscape so that you,can get the clearer vision of what we,are doing so this is the my ass manager,here now how do i go about finding this,comment section so this is what you do,you need to do um,go ahead and click on the ads on the ads,session,okay you have your campaign here you,have your ad sets and then you have your,ads here so we're going to be clicking,on this one in particular this adds here,that's what we want to select okay,so i'm going to click on that now,i'll click and click on that,okay next now i'm going to sort i'm,going to sort this um,so i'm going to sort the dates,so i'm going to keep it on all time,okay,so now um,sorry,we are still going to sort this okay,let's go with it that was so this is,exactly what i did here,let me scroll up a little bit so that,you can see what i did so what you're,going to do first of all is to um,let us filter the time and i click on,the time,just click on the drop down,menu and then we're going to select all,time or maximum,it depends on what your ads account to,displays,um let's just okay now i'm going to,select maximum,this is what i mean um sorry let me show,you,i'm going to select maximum here,i'm going to select that so click on,maximum,okay,all right now the next thing we need to,check here is um,they will filter the performance,let's just see,so how do you go about that,let me show you now,i'm going to,click here watch and see where i'm going,to click i'm going to click right here,at this this three um,this three,icon there just to get the drop down i'm,going to click there now,and you now see it's on performance now,so go ahead and click on engagements,see here now this place now,engagements click on engagement just,check it,right so click on that engagement,goods,we have filtered it by engagement now,okay,let's allow it to finish loading,let's allow it to still loading,we just got some patience until it,finishes loading,okay now it has finished loading now,what you need to do next is to check,check the particular campaign that adds,check it what i mean is,at this box here,this particular box here just click on,it to check it,this this one here now this one this,particular box here just click on it to,check it,so i'm going to do that now so you can,see i've clicked on it now and i've,checked it okay,now the next thing you need to do is to,click on,preview,so um,with the desktop view it's going to be,easier but with this particular um,with your phone it's not going to be,that easy but i'm going to show you,everything so i'm going to click on view,setup,start it,let me see,okay hold on,let me see,uh let's see if that's exactly what we,need to click on i'm looking for preview,if it's on your on your computer you,just see where it says preview,but let me find out here,let me just find out,okay okay now on your on your computer,you're going to see the preview there,but i found out that in this particular,one on your phone you may not be able to,see that preview so just click on more,you see where i click now,just click on this more here,on more click there on more and then you,get this drop down okay now click on,preview,remember what i did,so after you've clicked on preview you,are going to see this pop up now this,page will pop up so on this page now,you will see where it says add preview,here now see app review here,so click on the share,share this one here see share just click,on that share when you click on this,share now it will bring this drop down,so now you are going to see,share a link,preview on device and all those things,so,all the places that your posts your your,ads is displaying you will see them here,in my own case my ads is displayed only,on facebook not on instagram i'm just,testing out some things,this particular arts night is rolling,only on facebook so that is why,what i have i'm going to click on this,post here this facebook post with,comments just click on this one here,facebook posts with comments that's what,they're going to click on so i'm going,to click on that now,i will see now that my uh that my ads is,going to pop that boost is going to pop,up and now when it pops up i'm going to,see oh my god what's going on let's go,back okay,i think,ah,facebook i see have that i don't know,what they are saying,okay but let's just see allow it but,normally when you click on that,on that,facebook post with comments that very,act will come up you can now see so you,see my ads here it does now come up okay,i don't know if you can see it let me go,let me uh,put it in,in,now to see the comments that people have,made,okay,now um i think a few minutes ago i,deleted some of the nasty comments that,are there okay,so let's uh filter the comments and see,by all comments so some of the comments,that are not good they are deleted but,this is just how you can have access to,all the comments so right here now you,have to reply to people's comments,answer their questions if there are,comments that are not good there which,you don't want you can just delete them,so guys this is the way you can get,access to your your um you can get,access to your facebook,ads comment area so if you get value,from this video go ahead and subscribe,and hit that red,hit that bell icon,to activate the notification bell,like this video and share and i'll see,you in the next one,bye for now
The above is a brief introduction to how to respond to comments on facebook ads
Let's move on to the first section of how to respond to comments on facebook ads
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how to respond to comments on facebook ads catalogs
How To See Your Facebook Ads Comments
How To See Your Facebook Ads Comments
so running facebook ads is one thing but,for everyone who's done it in the past,or is still currently running ads you,know how messy the comments section can,get at times from getting spam comments,on your cold ads or simply having,genuine inquiries and questions on your,retargeting ads you want to make sure,that you can monitor these comments not,only does it help to create a great,brand image when you respond in a fast,manner to these ad comments but it'll,also help and benefit anyone in the,future who'll be seeing your ads to see,your comment responses in this week's,video i'll be going over where to find,your facebook and instagram ad comments,how to respond to them or delete them my,name is justin and i'm the founder of,voiceover media an e-commerce marketing,agency specializing in elevating,thriving brands by simplifying,e-commerce growth,before we get started make sure to leave,a like subscribe as well as turn on post,notifications to be one of the first to,know about these cutting edge ecommerce,marketing tips posted on the channel,every week alright so as you can see i'm,on the computer right now i'm going to,show you today three different ways in,which you can monitor your facebook ad,comments so i'm going to start by the,sort of longest way which i do not,really recommend that you go with and,then i'll move through two other ways,which are a little easier for you to,monitor these ad comments so the first,one would simply be to head over to your,ads manager as you're seeing right now,on screen so i'm gonna share which ways,are best for computer versus mobile,because you can also do the same on,mobile so the first thing that i'm about,to show you right here is not really a,good solution if you're on a mobile,device so this one is more solely for,computer devices so you're gonna wanna,head over to business.facebook.com,forward slash ads manager you go on your,ads account and then you'll end up being,on a screen,like this so you should see your,campaigns ad sets and ads i'm sure,you're familiar with this screen right,there so the quickest way for you to,monitor these ad comments which quickest,is is a big word in this case because,it's not the best again but i still want,to show you here so as an example this,campaign here is currently running so,i'm just going to select it right there,go to the ads level and then i'm gonna,be able to see all of the ads right here,so i would simply click on this ad and,then either go preview like this i could,click on share at the top and then click,from there see post and then either see,facebook posts with comments or,instagram posts with comments so let's,say i click on facebook post,with comments then it would open up the,post for me and then if there were any,comments or reactions then i would see,it right over here but i would have to,do the same,with the instagram post as you know it,may be a different ad for either or,depending on the place one of the,cropping that you did so you would have,to go back here and then go instagram,posts with comments open that up here on,instagram and then as you can see the,like that i have on instagram here for,that ad doesn't appear on facebook so i,mean it's a bit of a different placement,on both so reactions and comments are,not shared so that is the first way to,do that um you can also access the same,view from the editing view so you click,on edits and then as you can see to the,right you'll also see your ad preview,same thing you go share and then you're,able to see post you know with facebook,posts with comments or instagram posts,with comments so that's the first way to,do it but i think you can get the gist,of it you know if you're spending a lot,of money on facebook or you've been,testing a lot of different creatives it,can get really time consuming especially,because you may have a different ad post,or post id for different placement,meaning the same ad could have you know,four or five different posts that you,would have to check so doing that,manually every time uh means that you,would literally have to monitor manually,all of your ads which again is really,time consuming so let me show you two,other ways which are gonna be much,quicker for you to do that so the second,way that i wanna share with you is,actually in my opinion one of the best,ones to do that so that one works on,desktop as well as on mobile so if,you're on pc you know mac or on your,mobile phone it works the same so on a,pc you'll want to head over to,business.facebook.com and then you log,in you'll be on facebook's business,suite so on mobile you would have to,download either the page app or the,business suites um app that they have so,depending on at the time you're watching,this video sometimes you know facebook,changes it it's they merge them together,or whatnot so it's most likely going to,be their business app and you would see,the same thing so once you're on there,on pc you want to have it over to the,left bar go to inbox make sure you've,selected the right page from which,you're advertising from and then from,inbox you would go to facebook comments,or instagram comments and there you,could see any comments so this is not,making any separation between your ads,or your regular feedbacks so your,organic post or your ad posts or your,paid ads would appear right here so as,you can see right there uh you know i,see here there's a comment about a uh,rafael right there so i just click on,the ad and as i can see this i know this,is one of my ads and then i scroll down,i can see comments so you see there's,two comments on this ad allowing me to,have a reaction respond to one of them,so that's pretty much it here you can,see there's um essentially it says right,here in little i'm not sure if you can,read that but it says there are no user,comments on this,why because there was a comment and i,had deleted that because sometimes on,cold ads you get spammy comments or you,get unwanted comments which you can just,simply delete or respond back to them if,it makes sense so in this case it,doesn't show up anymore because it's,been deleted so this is a great way to,monitor because again it's available on,mobile and on desktop and if you're one,of the admins from your facebook page,and you have enabled the notifications,on your mobile phone then within the,regular facebook app on your mobile,phone you are going to see the comments,popping up in your notifications and,you'll be able to respond to them but if,you're running a page with enough,engagement it gets a little crazy at,times to you know monitor is this an ad,comment is this a regular comment and,then you know it just gets a little bit,out of hand so manually go into the,facebook comments here and then looking,at all of them is another way for you to,monitor these ad comments and the last,one that i want to share with you which,i think is one of the best ways to do,the comment monitoring so this one is,only available on pc from my knowledge,it could still be available on mobile,through their ads manager app but in my,experience the ad manager app really,isn't worth it on mobile you want to,make sure that you're on a desktop has a,lot more uh information on it and it's a,lot easier to navigate so you'll want to,head over to business.facebook.com,once again and then once you're on your,business manager you want to head over,to the section called page post so,in the all tools section it's usually at,the bottom you'll see engage customers,and page posts you'll see that section,right there and as you can see they make,a clear different sections for each of,your different posts you know published,votes which would be your organic post,you can see the engagement the comments,and whatnot right here schedule post,which same thing you know will show you,any posts that have been scheduled for,your organic posts and add posts which,are any ads that you have currently,running for specific ad accounts so you,can make sure that you choose the right,ad account right here to the rights and,here you're gonna see each ads that are,currently running so you can see right,there there's a different ad post for,different you know different placements,so that's what i meant earlier i think,it's the best way to see it right here,um there's about you know probably over,50 posts right here just out of you know,three different ad variations because,again of the placement so if i wanted to,check the comments here it's a great way,again to have a clear distinction,between the three sections so it's a bit,like earlier i could click on that have,the post preview and then just from,there,i could directly see the comments right,here i can see the likes the views and,the comments and i could just respond,but it would ask you to go manually post,by post so all three ways have the pros,and cons i would say the best and,easiest way is probably the second that,i showed you because it's versatile you,know it's easy for you to do that on,mobile devices as well as on pc so the,business suite method is probably the,best at this point but just showing you,two extra methods that could allow you,to also monitor these comments all in,all that's pretty much it uh those are,the three ways with which you would want,to monitor your facebook ads commenting,the facebook business suiteway is,probably the best because you can see a,mix of your regular organic posts your,facebook ad posts and the ui is just,much better i believe for you to answer,these comments whereas the ads manager,method or the page post method are a,little more complicated and usually,require you to go on a desktop if you're,an e-commerce brand or business owner,making at least 20 to 30 000 a month,with your brand i invite you to click on,the first link in the description down,below and book in a really short,15-minute demo call with our team on,that call we'll take a deeper look at,your business see if we think we're good,fish for each other if we are then we'll,end up partnering up together and help,you scale with paid ads if you don't,think we're the best fit for you then,worst comes to worst you'll leave this,call with a free action plan to,implement on your own so on that note,make sure you guys check out other,videos on the channel for some more,useful e-commerce marketing tips and,i'll see you guys in the next video,peace
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